Hillview Adult Care Home

Pros

• The staff at the facility are described as professional, friendly, and genuinely concerned for residents' well-being.
• The campus is absolutely beautiful, with peaceful grounds and spaces that feel like home.
• Residents participate in group activities such as bingo, religious services, and daily walks, fostering social engagement.
• The facility uniquely allows couples with different care needs to live together, providing a dignified alternative.
• Families receive daily updates on their loved ones' status, offering comfort and peace of mind.
• External professionals have praised the coordination and sincerity of care provided by the staff.
• The staff are repeatedly described as kind, caring, and attentive, contributing to positive experiences for residents and families.

Cons

• The staff are horrible and unprofessional.
• The staff are unprofessional, racist, and abusive.
• The quality of care is slipping and management seems burned out.
• The facility is understaffed with high turnover and communication is terrible.
• The residents do not receive all the care they are paying for.
• The food is gross due to budget cuts.
• Most staff are overworked to exhaustion and management barks orders but never actually helps the residents.
• The owner does not care, pockets the money, and does not reinvest in the business.
• The living areas are left in filth with no disinfecting.
• The air conditioning does not work and is not fixed.

Review

Across a cluster of assisted living and memory-care communities, families share experiences that run a wide spectrum - from genuine gratitude for miraculous recoveries to deep concern about lapses in everyday care. In some stories, the care team is lauded for kindness, attentiveness, and meaningful engagement; in others, families describe chronic under-staffing, gaps in meds and meals, and troubling lapses that shake their confidence in the system. Taken together, the reviews paint a complicated portrait of how memory care and senior living communities are faring in real life, well before any formal ratings or inspections.

One family's account reads like a warning bell. They describe a resident whose bed was wet from the day before, with clothing damp as well, and who received no meds for two days. The family wondered aloud whether staff universally take weekends off and left their relative unsettled as they pressed for answers. The distress escalated to a threat to remove the loved one from the community, and to speaking with other family members about what was happening. It's a stark reminder of how quickly gaps in routine care - medication administration, laundering, and attention to basic needs - can undermine trust.

Another set of experiences centers on a mom who has been in care for nearly a year. The family reports that pain management and meals were inconsistently provided, with "half the time" describing a pattern of missed medications and missed meals. In addition, there were recurring sanitation concerns: soiled linens left on the floor, infrequent bathing, and a pattern of the resident remaining in dirty undergarments for extended periods. Urine on the floor became a daily occurrence in their observation. Taken together, these reports emphasize not only medical and nutritional gaps but also daily quality-of-life issues that families say should be promptly addressed by any memory-care operation.

Beyond individual families' horror stories, several reviewers point to a broader sense that "care quality" can slip when staffing is stretched thin and leadership is stretched even thinner. They describe a workforce that is under pressure, with high turnover and communication breakdowns between staff, management, and families. The sentiment is that the pressures of the post-COVID era have exacerbated already fragile staffing dynamics, and that the consequences fall hardest on residents who cannot advocate for themselves. In some comments, the frustration is directed at the pace of change and the reliability of information families receive, which can leave loved ones feeling unseen or unheard.

Amid the concerns, there are bright spots that repeatedly emerge in praise from families. Elite Care's Fanno Creek location gets multiple endorsements as a place where the environment, activities, and staff culture hold real value for residents. One family notes that it's "the best place" for their dad, with a robust social scene and opportunities to form friendships. Another family underscores that staff were kind, respectful, and provided top-tier family communication. A separate voice cautions readers not to be misled by low overall scores, pointing out that at least one negative review was based on hearsay. The consistent thread is that, for some residents, Elite Care facilities deliver genuine engagement, positive relationships, and dependable communication with families.

Another facility, Oatfield Estates, appears in several positive testimonials. Families describe a "homey" atmosphere with caring, professional staff, and a strong sense of community. Residents are said to participate in organized activities - bingo, religious services, daily walks - and the grounds are highlighted for their beauty and calm, with features like gardens, fountains, and even chickens. Family members often mention being kept in the loop through daily reports, sometimes delivered by phone, which provides a comforting sense of ongoing oversight. The experience of residents living in a campus with multiple houses - each with its own "vibe" and staff - also appeals to families who want to see their loved ones integrated into a supportive social environment rather than isolated in a single unit.

Specific care moments at Oatfield's Helen's House reinforce the positive narrative: families describe caregivers who are consistently attentive, and nurses who stay on top of residents' needs. They recount that the large property allows for freedom of movement and easier socialization with other residents, while caregivers help maintain dignity and routine. In these reviews, the combination of a caring staff, well-maintained grounds, and robust activity offerings translates into calmer days for residents and clearer communication for families.

Not all reviews align on the same facility, and some criticisms are blunt and detailed. One particularly harsh assessment targets a management group, accusing the owners of prioritizing profit over care. The reviewer describes a situation in which residents do not receive all the care they are paying for, citing budget cuts that affect the quality of meals, a lack of meaningful activity, and early wake-ups to accommodate staffing shortages. The reviewer alleges a culture where staff are overworked and management gives orders without rolling up their sleeves to help on the floor, and where staff who raise concerns fear retaliation. The census of this critique centers on a perceived disconnect between the stated mission of the facility and the lived experience of residents and their families, including claims that essential tasks like cleaning, private quarters' housekeeping, and timely responsiveness are chronically underfunded or mismanaged. The reviewer also alleges dramatic financial concerns - claims about sizable cash flows and owners who allegedly pocket funds - paired with a sense that those funds are not reinvested to improve care. The tone is urgent and admonitory: do not entrust a loved one to this particular management. Pairing this with other critiques helps illustrate how governance and financial decisions can color every other facet of care, from meals to staffing ratios to the timeliness of a nurse's response.

Taken as a whole, the collection of reviews reveals a stark contrast between communities that succeed in delivering consistent, compassionate care and those where systemic gaps - staffing shortages, inconsistent medication administration, poor housekeeping, and weak communication - undermine resident well-being. For families navigating decisions about memory care and senior living, the message is clear: look beyond marketing language and glossy photos. Observe staffing levels on the ground, ask about medication administration routines, request to see meal plans and activity calendars, and seek direct, verifiable lines of communication with both administrators and front-line caregivers. Reach out to current families for candid feedback, and, whenever possible, visit at different times of day to gauge how consistently care is delivered in practice. In these choices, families can help ensure their loved ones receive not just a place to live, but a caring, attentive environment where daily needs - medications, meals, cleanliness, and meaningful engagement - are reliably met.

Located in Milwaukie, Oregon, this neighborhood offers a variety of amenities that cater to senior living. With several parks nearby such as Stringfield Family Park and Mary S Young State Park Dog Run, residents can enjoy outdoor activities and scenic walks. Additionally, there are multiple dining options including High Rocks Steak and Chops and The Old Spaghetti Factory for convenient meals. For medical needs, there are several physicians' offices and pharmacies in close proximity, ensuring easy access to healthcare services. In case of emergencies, hospitals like Providence Milwaukie Hospital and Kaiser Sunnyside Medical Center are within a short distance. Lastly, seniors can enjoy a leisurely afternoon at one of the nearby cafes such as Starbucks or Dutch Bros Coffee while catching a movie at Regal Hilltop Cinema or Century 16 Eastport Plaza. Overall, this neighborhood offers a range of conveniences and entertainment options for seniors looking to settle down in Milwaukie.

Parks

• Stringfield Family Park (0.7 miles)
• Mary S Young State Park Dog Run (2 miles)
• Rivervilla Park (2.1 miles)
• Dahl Beach (2.4 miles)
• George Rogers Park (2.4 miles)
• Tryon Creek State Park (3.8 miles)
• Southern Lites Park (4.1 miles)

Restaurants

• Taco Bell (2.2 miles)
• High Rocks Steak and Chops (2.4 miles)
• McDonald's (2.6 miles)
• The Old Spaghetti Factory (2.9 miles)
• Chick-Fil-A (2.9 miles)
• Oregon City Brewing Company (3.2 miles)
• Mike's Drive In (3.7 miles)

Physicians

• Pacific Digestive Associates (2.3 miles)
• Avada Hearing Care Center (2.8 miles)
• Kaiser Sunnybrook - Institut (3.1 miles)
• Kaiser Permanente Mount Talbert - Emily West MD (3.2 miles)
• Oregon Neurology PC (3.7 miles)
• Pacific Heart Associates (3.7 miles)
• Providence Willamette Falls Medical Center MOB 1 (3.7 miles)

Pharmacies

• Walgreens (2.3 miles)
• Rite Aid (2.5 miles)
• Rite Aid (2.5 miles)
• Walgreens (2.6 miles)
• Kaiser Sunnybrook Pharmacy (2.7 miles)
• Rite Aid (2.9 miles)
• Walgreens (3.8 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (2.8 miles)
• Dutch Bros Coffee (3.4 miles)
• Starbucks (5.5 miles)
• Keeper Coffee Co. (5.7 miles)
• Dutch Bros Coffee (5.8 miles)
• Portland Cà Phê (5.8 miles)

Hospitals

• Providence Milwaukie Hospital (3 miles)
• Kaiser Sunnyside Medical Center (3.2 miles)
• West Linn Clinic - US Department of Veterans Affairs (4.3 miles)
• Hand Reconstructive Surgery NW (4.6 miles)
• Legacy Meridian Park Hospital (6.4 miles)

Theaters

• Regal Hilltop Cinema (5.2 miles)
• Century 16 Eastport Plaza (6.3 miles)
• Regal Bridgeport Village ScreenX & IMAX (6.6 miles)