4422 South East Oatfield Hill Road, Milwaukie, OR 97267
For more information about senior living options: (844) 490-3973
Fanno Creek Elite is described as the best place for the reviewer's dad, with lots of friends and activities. The family loves the staff and caregivers who take care of their loved one. The staff at Elite Care are kind and respectful, and family communication has been top notch. The location and staff offer a truly dignified memory-care experience. The staff have taken great care of residents and are highly recommended by families. The Elite Care campus is absolutely beautiful, with professional and loving care staff and happy residents. Oatfield Estates staff engage with residents and help them participate in activities, fostering social connections. The grounds at Oatfield Estates are beautiful, featuring fountains and chickens for a pleasant environment. Nurses and care staff at Helen's House are attentive and on top of care needs. All staff at the location are professional, friendly, and genuinely concerned about providing excellent care. The food at these facilities is described as excellent. Families appreciate regular updates on a loved one's status, which provides comfort and reassurance.
The facility is understaffed with high turnover and terrible communication. Residents do not consistently receive pain medications or meals as promised. Soiled linens are left on the floor, residents are not bathed, and urine runs onto the floor. The quality of care is slipping, and management appears burned out post-COVID. Families consider removing their loved ones due to neglect and would not recommend the place. Food quality is poor and seems reduced due to budget cuts. Staff are overworked to exhaustion, and management barks orders rather than helping residents. There are too few caregivers for the number of residents - often one caregiver for 12 residents. Some reports describe unprofessional, abusive, and even racist staff. Odors, signs of neglect (skin breakdown, UTIs), and nonworking air conditioning indicate poor resident care.Across a range of memory care and assisted living communities, families express a spectrum of experiences that run from heartfelt praise to grave concern. On one hand, there are stories of remarkable recoveries, attentive staff, and a sense of home and community. A deeply grateful voice praises the care their loved one received, noting a "miraculous recovery" and applauding the dedication of the team. Other families celebrate specific facilities where they feel their loved ones are thriving, with mentions of friendly, professional staff, engaging activities, and a setting that feels more like a home than a hospital. The intensity of the gratitude and the pride in particular teams and campuses is clear, with several families highlighting particular staff by name and expressing relief and appreciation for care that exceeded expectations.
Yet beneath the evident care and warmth, a different current runs through many reviews. Several families describe serious lapses in basic care and communication that have left loved ones uncomfortable, unwell, or neglected. One account - sharing the experience of a mom who has been at a community for about a year - paints a distressing picture: frequent gaps in pain management and meals, bed linens left wet and soiled, and a lack of bathing or routine hygiene. The reviewer even notes having to bathe their loved one themselves and warns other families not to place a loved one there. These comments are not isolated; multiple reviews echo concerns about missed medications, inadequate meals, and delays in essential care, painting a troubling image of understaffing and strained operations.
Understaffing and turnover emerge as persistent themes in several narratives. Complaints about weekend coverage, insufficient staffing per shift, and high turnover contribute to a perception that the pace of care is inconsistent and sometimes unfit for residents with complex needs. One reviewer specifically calls out ongoing communication problems and a culture where staff feel overworked, leading to burnout and a sense that "they do not walk their talk." The frustration spills into management dynamics as well, with sharp criticisms directed at certain management groups perceived as more focused on finances than on the well-being of residents, and the implication that staffing and morale issues trickle down to the people who rely on care daily.
Amid the criticisms, a few facilities stand out for their positive reports. Oatfield Estates appears repeatedly as a beacon of what families want to see: professional, friendly staff who genuinely engage with residents, strong communication with families, and a community atmosphere that supports participation in social activities, religious services, and outdoor enjoyments. The reviews describe a well-coordinated care team, attentive nursing staff, and proactive management that helps families navigate long-term care logistics and billing. Statements like "All staff at the location are professional, friendly and show a legitimate concern for providing an excellent level of care" accompany jubilant notes about daily reports, garden walks, and a sense of belonging. Testimonials about the property's campus - gardens, chickens, peaceful grounds, and spacious apartments - convey a picture of a living environment that feels like home, where residents can participate in meaningful routines and social opportunities.
Other facilities receive praise for the warmth and quality of care delivered, with several reviewers raving about the culture of kindness and the ability for couples with differing needs to live together. There are mentions of "a truly dignified alternative to caring with those moving through memory loss" and a cohesive team that makes families feel confident in their loved ones' routines and safety. Positive anecdotes emphasize the value of a good cook, flavorful meals, and an environment that supports independence and socialization, reinforcing the idea that strong staff-resident relationships can transform the daily experience of memory care for many residents.
However, not all experiences align with these brighter narratives. A particularly damning account accuses management of prioritizing profit over care, describing a facility after management changes as hostile and unresponsive. The reviewer asserts that residents do not receive the level of care they're paying for, citing budget cuts that affect food quality, days spent largely idle, and aggressive management behaviors - such as staff being terminated for raising concerns and a systemic shortage of frontline caregivers. The picture painted is of a facility where two caregivers are supposed to serve up to twelve residents, with one caregiver on the floor for an entire house - an arrangement that translates into fatigue, inconsistency, and a sense that the most vulnerable residents bear the brunt of systemic strain.
A different, highly critical narrative targets a specific family member's experience, alleging extensive neglect in multiple areas: unaddressed odors and skin issues, poor dental care, weight loss concerns, and a breakdown in routine oversight. Accusations extend beyond care standards to governance and accountability, with the owner portrayed as extracting money without reinvesting in the facilities and maintenance. The reviewer's account includes directive language urging others to seek alternatives and calling out specific named individuals for perceived mismanagement and a lack of compassionate leadership. When combined with broader complaints about housekeeping lapses, wrong handling of laundry, and nonfunctional climate control, the cumulative impression is one of deep disappointment and fear for residents' safety and dignity.
Taken together, these reviews sketch a complex landscape in which some families find comfort, respect, and a sense of home for their loved ones, while others encounter troubling gaps in care, communication, and administration. The experiences underscore the crucial impact of staffing levels, leadership style, and transparent family engagement in shaping daily life for people living with memory loss or complex care needs. For families navigating this landscape, the message is clear: visit thoroughly, ask pointed questions about staffing, care plans, and daily routines, and seek communities with demonstrated consistency in both resident well-being and caregiver morale. The best outcomes appear where professional, approachable staff and engaged management teams work in tandem to sustain a culture of compassionate, reliable care, with open lines of communication to families and residents alike.
30 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Portland International (12 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Elite Care Jefferson - Ashland is an exceptional assisted living community located in Milwaukie, Oregon. Our goal is to provide a comfortable and welcoming environment for our residents while offering top-notch care services and a wide range of amenities.
In terms of amenities, we offer cable or satellite TV in each resident's room, ensuring they can enjoy their favorite shows and movies at any time. Our dining room provides a beautiful space for residents to enjoy delicious and nutritious meals prepared by our talented chefs. Each room is fully furnished, providing a cozy and comfortable living space.
Our community boasts a serene garden where residents can take leisurely strolls or simply relax amidst nature. Additionally, we offer housekeeping services to ensure that our residents live in clean and well-maintained spaces. Each room also features a kitchenette, allowing residents the option to prepare light snacks or beverages as desired.
We understand the importance of staying connected, which is why we offer Wi-Fi/high-speed internet access throughout our community. Residents can easily access their favorite websites, browse social media, or video chat with loved ones.
When it comes to care services, our dedicated staff provides 24-hour supervision to ensure the safety and well-being of all residents. We offer assistance with activities of daily living such as bathing, dressing, and transfers. Our team also coordinates with health care providers to ensure that each resident receives proper medical attention.
We cater to specific dietary needs with diabetes diet options as well as special dietary restrictions. Our skilled chefs prepare meals tailored to meet these needs while still being delicious and satisfying. Medication management is also provided to help residents stay on top of their medications.
At Elite Care Jefferson - Ashland, we place a strong emphasis on mental wellness by offering a comprehensive mental wellness program. This program focuses on promoting emotional well-being through various activities and therapies.
Transportation arrangement for medical appointments is made easy with our dedicated staff coordinating transportation services when needed. Additionally, we are conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals, providing easy access to amenities and services outside of our community.
Overall, Elite Care Jefferson - Ashland is a premier assisted living community that prioritizes the comfort and well-being of our residents. With exceptional care services and an array of amenities, our residents can enjoy a fulfilling and enriching lifestyle in a vibrant and supportive environment.
Elite Care Jefferson - Ashland is located at 4422 South East Oatfield Hill Road, Milwaukie, OR 97267 in Clackamas County, Oregon
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