Addus Home Care of Ontario, OR

Pros

• Addus had great services, and when a caregiver wasn't available they would always send in another to fill in.
• Addus is truly an amazing company.
• Addus has the best caregivers.
• The client's mother with dementia was taken care of very well.
• Addus was always willing to work with clients' schedules.

Cons

• The caregiver Addus sent had multiple personalities and an evil side.
• Addus waited four days for a replacement caregiver, forcing the reviewer to source one on their own outside Addus.
• The new caregiver had her own provider number and did not go through Addus.
• Addus was described as an awful in-home health care agency with rude, condescending, and substandard staff, plus accusations of discrimination and a "my way or the highway" attitude.
• Kay was singled out as among the worst and described as being in charge of all clients.
• The agency allegedly lacked coverage when someone got sick, leaving those in need without help, and showed poor communication.

Review

The experiences people have with Addus Home Care come across as a real roller coaster, with some families praising the company and others recounting troubling, even alarming, problems. On one hand, there are accounts that begin with strong appreciation: caregivers who were described as among the best, and services that were dependable enough to keep a loved one safe and comfortable. In these stories, Addus is praised for having "great services," and for having caregivers who could be relied upon to fill in when a scheduled caregiver wasn't available. One family notes that their mother with dementia was "taken care of so well," and that Addus was "always willing to work with my schedules." The sentiment in these reflections is that, when the care team was right, the arrangement worked very well and provided meaningful support for families navigating daily caregiving.

Yet, alongside the praise, there are equally vivid and forceful complaints about the quality of care and the behavior of staff. In a particularly stark narrative, a caregiver sent by Addus was described as having "multiple personalities and an evil side," leading the family to fire her. The company reportedly promised to find a replacement, but after four days of waiting, the client took matters into their own hands and found a caregiver through Carina, rather than waiting for Addus. The account goes on to say that the new caregiver had her own provider number and did not need to go through Addus, a development that effectively left Addus out of the picture. The reviewer concludes this chapter by saying, "So Addus is gone," and assigns a two out of five rating, suggesting that the experience felt more like a failure than a success.

There are also criticisms that focus on the company's overall reliability and responsiveness. Some reviewers describe Addus as an "awful in home health care agency," with staff who were rude, condescending, and substandard. The accusations go beyond mere dissatisfaction, venturing into claims of discrimination and an inflexible, "my way or the highway" attitude toward clients. A particular staff member named Kay is singled out by name as someone who is "amongst the worst" and "in charge of all their clients," painting a picture of a management dynamic that the reviewer found hostile and unhelpful. These statements are strong and reflect a deep sense of frustration with how clients are treated and how concerns are handled.

Another part of the negative narrative centers on coverage and communication gaps. One reviewer argues that Addus operates with insufficient coverage when a caregiver falls ill, noting that "they have only person; if person gets sick they have no coverage for that person," with the implied consequence that the person in need does not get help. There is also a complaint that Kay did not communicate critical information, leaving the client to have to call to understand what was happening. This mix of staffing instability and poor communication compounds the sense that, even when good care is possible, it is not consistently delivered or reliably supported by the agency.

Taken together, these reviews illustrate a split experience: praise and gratitude from families who felt their loved ones benefited from strong caregivers and flexible scheduling, and equally forceful criticism from families who encountered caregiver misfit, miscommunication, and a rigid administrative stance. The positive reflections emphasize dependable coverage and the ability to adapt to schedules, while the negative ones highlight problems with caregiver fit, supervisor accountability, and systemic gaps in coverage when staff are unavailable. The recurring names and phrases - such as Kay's role, the idea of care "filling in" when a caregiver is not available, and the use of Carina to source a private caregiver - underscore the underlying tensions between what families want from in-home care and what the agency is currently delivering.

For anyone considering Addus, these contrasting experiences underscore the importance of clarity around caregiver placement, coverage when someone is sick, and the communication channels that keep families informed. The accounts don't present a uniform picture: some families clearly benefited from Addus's services and supportive scheduling, while others felt let down by inconsistent staffing, perceived disrespect, and procedural barriers that prevented timely care. This juxtaposition suggests that the quality of care may hinge significantly on who is assigned as the caregiver, who is overseeing the case, and how responsive the agency is to concerns when problems arise.

In the end, what emerges is a nuanced portrait of a company that can deliver strong, compassionate care in the right circumstances, but also exhibits notable weaknesses that can derail a family's trust and needs. The juxtaposition of highly positive experiences with strongly negative ones makes it clear that, for some clients, Addus represents a lifeline; for others, it represents a source of stress and disappointment. The core takeaway is that caregiving quality and reliability appear to be highly variable within this organization, and families should prepare to advocate vigorously for appropriate coverage, respectful communication, and timely caregiving whenever they choose Addus.

Restaurants

• Fat Guys Burgers (0.7 miles)
• The Dog House (0.7 miles)
• Winners Horseshoe Park (0.7 miles)
• Jack In The Box (1.9 miles)
• Hog Rock Cafe (1.9 miles)
• Pizza Hut (1.9 miles)
• Bargaritas Taqueria & Cantina (1.9 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.4 miles)
• Celebration Church Of God (1.9 miles)
• Origins Faith Community (1.9 miles)
• Harvest Rock City Church (1.9 miles)
• Love In The Name Of Christ (1.9 miles)
• First Baptist Church (2 miles)
• First Assembly of God (2.1 miles)

Transportation

• Arrow Express (1.8 miles)
• U-Haul Neighborhood Dealer (1.9 miles)
• U-Haul Neighborhood Dealer (1.9 miles)
• Alamo (2 miles)
• Budget Truck Rental (2 miles)
• Enterprise Rent-A-Car (2.5 miles)
• Ontario Municipal Airport (ONO) (2.5 miles)

Physicians

• PPCC Urgent Care Clinic (1.9 miles)
• Physicians Primary Care Center (1.9 miles)
• Dr Pitts. Opthalmology (1.9 miles)
• Saint Alphonsus Medical Group — Ontario, General Surgery, Urology (1.9 miles)
• Treasure Valley Pediatric Clinic PC (1.9 miles)
• Valley Family Health Care (2 miles)
• Eastern Oregon Wellness Center (2.2 miles)

Hospitals

• Saint Alphonsus General Surgery Ontario (1.9 miles)
• Saint Alphonsus Medical Center Emergency Department (1.9 miles)

Pharmacies

• Rite Aid (2.1 miles)
• Walmart Pharmacy (2.4 miles)
• Sav-On Pharmacy (2.8 miles)
• Albertsons Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• The Prescription Pad (3.4 miles)
• Ontario Pharmacy (3.4 miles)

Parks

• Ontario State Recreation Site (2.1 miles)
• Ontario Parks Division (2.4 miles)
• Kiwanis Park (2.6 miles)
• Kiwanas park (2.7 miles)
• The Playground Ontario (3.1 miles)

Cafes

• Cibi Coffee & Edibles (2.3 miles)
• Jolts & Juice Co (2.9 miles)
• Agape Coffee House (3.4 miles)