Pacific Crest Adult Care Inc

Pros

• The administration has vastly improved care and lifted staff morale, improving service to residents.
• The staff are friendly and kind.
• The facility is very clean and employs great staff.
• The care is clean and attentive.
• The staff take wonderful care of the reviewer's grandfather.
• The reviewer hopes that improvements will continue and quality care will endure.

Cons

• The facility is described as understaffed, leading to inadequate care for residents.
• The administration is viewed by some as disrespectful or ineffective, lowering staff morale.
• There are concerns about insufficient training and caregivers not being shown the care plans.
• Reports have been made about questionable practices and pay issues affecting staff.
• Some reviewers caution against placing a loved one there due to perceived poor quality of care.
• The environment is described as unprofessional and poorly managed, with care standards not consistently upheld.

Review

The collection of reviews paints a wildly mixed picture of the facility, with voices ranging from sharply critical to warmly affirming. One reviewer notes a recent change in leadership and highlights a clear shift in tone: since a new administration took over, care has reportedly improved and staff morale has risen, which in turn has seemingly enhanced service to residents. That observer expresses cautious optimism, hoping that the positive momentum continues and that the level of quality care remains steady going forward. This update stands in contrast to past concerns cited elsewhere in the same batch, suggesting a perception that leadership can make a meaningful difference in everyday operations.

On the more cautionary end, several reviewers warn potential visitors and families to steer clear of the place. They describe it as understaffed, with residents, including their loved ones, not receiving the proper care they deserve. A recurring theme is the administrator described as cruel or incompetent, with assertions that such leadership has bred discontent among staff and deteriorated conditions for residents. In addition to general care concerns, there are broader accusations of questionable practices, which paint a troubling portrait of a facility where residents' needs may be overlooked in favor of other priorities. While these statements are subjective, they form a coherent thread of warning that some families have chosen to heed.

There are, however, positive notes that surface amid the criticisms. Several reviewers recount friendly and kind staff, and one explicitly praises the cleanliness of the facility, describing the environment as very clean and the employees as great. In these accounts, the care experience is framed more positively, with residents being described as well-attended and receiving attentive, compassionate attention. These voices suggest that the care environment can be supportive and respectful in the eyes of some families and visitors, underscoring the variability of daily experiences within the same facility.

Another subset of reviews describes abrupt and negative early departures, with at least one person quitting on the second day and calling the manager disrespectful. Alongside this, there are serious claims of elder abuse reportedly happening within the facility, along with accusations that staff are not properly trained, that pay for caregivers is being mishandled, and that care plans are not even shown to the caregivers who need them to perform their duties. Taken together, these statements convey a deep concern about safety, transparency, and the adequacy of staff preparation, painting a scene of a workplace where critical procedures and protections may be lacking in the eyes of these reviewers.

Some reviewers push back against the most extreme concerns, offering glimpses of different experiences. One person notes that, despite the criticisms, the environment can still be clean and that attentive care is possible, pointing to moments of quality within the broader ecosystem. Another reflects a highly personal positive verdict, claiming that the caregiving team - "the gals & guys there" - takes wonderful care of a family member, using a term of endearment that suggests satisfaction with the caliber and dedication of the staff on a personal level. These testimonials emphasize that individual shifts, teams, or moments can differ markedly from one day to another, leaving the overall impression highly contingent on who is present and when.

A few reviewers also try to separate their concerns from overall characterizing judgments, focusing on specific aspects like staff professionalism or the level of care observed. There is one remark that stands out for its blunt critique of the facility's professionalism when caring for a loved one, including the assertion that the care plans were not properly shared with caregivers. Such specifics can amplify the sense that organizational and administrative processes are as important as bedside care in shaping the resident experience. Even within the broader mix of opinions, these details illuminate where families feel transparency and structure may be lacking.

Taken together, the set of reviews reveals a landscape of strong polarization: some families clearly perceive meaningful gains and improved morale under new leadership, while others describe a challenging, even alarming environment characterized by understaffing, alleged abuse, and questions about training and administrative conduct. Cleanliness and personal warmth from individual staff members appear as recurring positives for some, offering moments of reassurance and positive interactions that contrast with other accounts of neglect or disrespect. The overall narrative is not monolithic; instead, it reflects a facility where experiences vary widely depending on leadership, staffing levels, training, and day-to-day team dynamics.

For anyone evaluating this place, the reviews suggest paying particular attention to the current management climate, staffing consistency, and how care plans and caregiver training are implemented in practice. The dichotomy between the reported improvements under new administration and the more severe accusations raised by other reviewers indicates that outcomes may be highly situational. Prospective families may benefit from visiting at different times, speaking with a range of staff, and asking pointed questions about staffing ratios, training protocols, care-planning transparency, and safeguarding policies. In the end, the accounts collectively underscore how complex and personal the experience of long-term care can be, with strong opinions that reflect both hopeful progress and deep-seated concerns.

This part of Lincoln City, Oregon offers a variety of amenities and services that would make it an attractive option for senior living. The proximity to several restaurants, cafes, and pharmacies ensures easy access to dining options and healthcare needs. Additionally, the availability of transportation services such as Depoe Bay Shuttle and Enterprise Rent-A-Car provides convenience for getting around the area. Places of worship are also conveniently located for those who seek spiritual fulfillment. For medical care, there are several physicians' offices nearby, including Samaritan Coastal Clinic and Lincoln City Medical Center PC. Parks like Canyon Drive Park and Regatta Park offer opportunities for outdoor recreation and relaxation. In case of emergencies or more serious medical issues, Samaritan North Lincoln Hospital is located within close proximity. Overall, this area provides a well-rounded environment with a range of amenities that cater to the needs of seniors looking for a comfortable and convenient living option in Lincoln City.

Restaurants

• Snug Harbor Bar and Grill (1.9 miles)
• Klementine's Kitchen (2.1 miles)
• Krispy Krunchy Chicken (2.1 miles)
• Rusty Truck Brewing Co (2.1 miles)
• Eleanor's Undertow Takeout (2.1 miles)
• Dory Cove Restaurant (2.2 miles)
• New Foon Hing Yuen (2.2 miles)

Transportation

• Depoe Bay Shuttle (2 miles)
• Enterprise Rent-A-Car (19.7 miles)
• U-Haul Neighborhood Dealer (20.3 miles)
• Enterprise Rent-A-Car (20.9 miles)

Cafes

• Pacific Grind Cafe (2 miles)
• Dutch Bros Coffee (3.1 miles)
• Lighthouse Coffee Company (3.5 miles)
• Blackfish Cafe (3.8 miles)
• Starbucks (4 miles)
• The Human Bean (4.2 miles)
• Cup of Jo (4.3 miles)

Places of Worship

• House Of Yeshua (2.1 miles)
• City Gate Church (2.5 miles)
• Saint Augustine Parish (3.2 miles)
• Church of the Nazarene (3.5 miles)
• Church of Christ (3.5 miles)
• First Church of Christ Scientist (3.5 miles)
• Seventh-Day Adventist Church (3.5 miles)

Pharmacies

• Renee's Herb Store (2.2 miles)
• Walgreens (4.3 miles)
• Rite Aid (4.4 miles)
• Bi-Mart (4.5 miles)
• Walmart Pharmacy (19.6 miles)
• Rite Aid (19.8 miles)
• Walgreens (21 miles)

Physicians

• D River Drs (2.5 miles)
• Samaritan Coastal Clinic (3.1 miles)
• Samaritan Surgical Clinic (3.6 miles)
• Silver Falls Dermatology & Allergy (3.7 miles)
• Lincoln City Medical Center PC (3.7 miles)
• Samaritan North Lincoln Internal Medicine (3.7 miles)
• Lincoln City Eye Clinic (3.7 miles)

Parks

• Canyon Drive Park (2.7 miles)
• Regatta Park (2.9 miles)
• Sand Point Park (3.6 miles)
• Holmes Road Park (3.9 miles)
• Agate Beach Neighborhood and Dog Park (18.1 miles)
• Yaquina Head Outstanding Natural Area (18.6 miles)
• Sam Moore Parkway Park (20.7 miles)

Hospitals

• Samaritan North Lincoln Hospital (3.6 miles)
• Samaritan Pacific Communities Hospital (20.8 miles)

Theaters

• Newport Cinemas (18.1 miles)