Betty's Quality Care Home

Pros

• The new administration has vastly improved care and lifted staff morale, improving service to residents.
• The staff are friendly and kind.
• The facility is very clean with great employees.
• The facility provides clean and attentive care.
• The staff take wonderful care of residents.

Cons

• The facility is understaffed and residents do not receive proper care.
• The administrator is cruel and incompetent, leading to staff discontent and worse conditions for residents.
• The manager is disrespectful, causing staff to quit on their second day.
• There are multiple reports of elderly abuse, with staff not receiving proper training.
• Management is accused of ripping off caregivers' pay and not sharing care plans with them.
• The place is unprofessional and would not be suitable for an aging relative due to lack of care.

Review

The collection of reviews presents a facility with a strikingly mixed reputation, where a recent change in administration is described by some as a turning point, while others still voice serious concerns about staffing, treatment, and management. One reviewer, after adding a few stars to an earlier post, attributes a substantial uptick in quality to a new administration that has boosted staff morale and improved the level of care and service provided to residents. That account expresses cautious optimism, hoping that the positive trend will continue and that the standard of care will remain high going forward.

In stark contrast, another reviewer warns against placing a loved one there, painting a much darker picture. They describe the place as understaffed and argue that residents, including their own mother, do not receive the proper care they need. This perspective accuses the administrator of cruelty and incompetence and claims that such leadership has fostered staff discontent and deteriorating conditions for residents. The reviewer also alludes to questionable practices, suggesting systemic problems that affect the day-to-day experience of care.

A different voice in the mix highlights the positive side: friendly and kind staff are noted, with some reviewers praising the personal care and warmth of the team. Short statements about the cleanliness and the dedication of the employees appear here, suggesting that for some families, the day-to-day interactions with caregivers leave a lasting, favorable impression. A sentiment that recurs in several comments is that competent, compassionate staff can make a meaningful difference in the experience of residents and their families, even amid other challenges.

Yet another review brings a dramatic critique: someone quit on their second day and describes the manager as disrespectful and unprofessional. This account goes further to allege multiple cases of elderly abuse, a lack of proper staff training, and financial improprieties concerning caregivers' pay and access to care plans. The combination of alleged abuse, inadequate training, and missing information about care plans presents a picture of severe mismanagement from this particular perspective, underscoring the potential variance in care quality depending on the staff and shift.

There are also more concise positive notes amid the complaints. A reviewer simply states that the facility is very clean and that the employees are great, and another person asserts that the staff there - but especially the caregiving team - are attentive and deliver good care. In addition, one reviewer uses a strong, emphatic line about not recommending the place for anyone's pet, humorously extending the sentiment to a critique of professional standards and care for a human aging parent. The underlying message in these lines is clear: while some experiences are praised for cleanliness and attentiveness, others are marked by concerns about training, oversight, and overall handling of residents.

Toward the end of the feedback, another resident or family member reiterates that the facility is clean and that the caregivers show attentive care, reinforcing the sense that environmental quality and routine kindness do exist within the building. A separate positive note points to the care team - described as "the gals & guys there" - as taking wonderful care of a loved one, adding a personal touch to the broader assessments and illustrating that, for some families, the team's day-to-day interactions can be a redeeming or redeemable aspect of the experience.

Taken together, these reviews depict a care facility with a broad spectrum of experiences. The most hopeful threads revolve around improved care and higher morale following a new administration, suggesting potential for continued progress. However, the harsher accounts emphasize serious concerns about staffing levels, management practices, training, and the treatment of residents, including assertions of abuse and financial improprieties. The overall picture is one of substantial inconsistency: some families report warmth, cleanliness, and attentive service, while others report neglect, disrespect, and serious governance problems. Readers should weigh these contrasting experiences carefully, recognizing that individual outcomes may depend heavily on staff on duty, leadership at any given time, and the particular resident's needs and circumstances.

This part of Lincoln City, Oregon offers a variety of amenities that cater to seniors looking for convenience and entertainment. Within close proximity, you will find several cafes like Starbucks and The Human Bean, as well as restaurants like Puerto Vallarta Mexican Restaurant and Pig'n Pancake. Additionally, there are multiple physicians' offices such as Valley View Dermatology and Samaritan North Lincoln Internal Medicine for your healthcare needs. The area also features parks like Holmes Road Park and Sand Point Park for leisurely walks or picnics. For spiritual fulfillment, there are several places of worship nearby such as the Seventh-Day Adventist Church and Saint Augustine Parish. In terms of transportation, Depoe Bay Shuttle can provide easy access to different parts of the city. Overall, this part of Lincoln City is a convenient and vibrant community that offers a range of services for seniors considering senior living in the area.

Cafes

• Starbucks (0.2 miles)
• The Human Bean (0.3 miles)
• Cup of Jo (0.4 miles)
• Blackfish Cafe (0.4 miles)
• Lighthouse Coffee Company (0.8 miles)
• Dutch Bros Coffee (1.4 miles)
• Pacific Grind Cafe (4.1 miles)

Physicians

• Valley View Dermatology (0.2 miles)
• Lincoln City Eye Clinic (0.3 miles)
• Samaritan North Lincoln Internal Medicine (0.3 miles)
• Lincoln City Medical Center PC (0.3 miles)
• Silver Falls Dermatology & Allergy (0.3 miles)
• Samaritan Surgical Clinic (0.4 miles)
• Samaritan Coastal Clinic (1.3 miles)

Restaurants

• Puerto Vallarta Mexican Restaurant (0.3 miles)
• Game Over Arcade Bar and Grill (0.4 miles)
• Taco Bell (0.4 miles)
• Pig'n Pancake (0.4 miles)
• 60's Cafe (0.5 miles)
• Wildflower Grill (0.6 miles)
• McMenamins Lighthouse Brewpub (0.6 miles)

Parks

• Holmes Road Park (0.3 miles)
• Sand Point Park (0.7 miles)
• Regatta Park (1 miles)
• Canyon Drive Park (2.2 miles)
• Agate Beach Neighborhood and Dog Park (21.5 miles)
• Yaquina Head Outstanding Natural Area (22 miles)
• Sam Moore Parkway Park (24.2 miles)

Hospitals

• Samaritan North Lincoln Hospital (0.3 miles)
• Samaritan Pacific Communities Hospital (24.3 miles)

Pharmacies

• Walgreens (0.4 miles)
• Rite Aid (0.5 miles)
• Bi-Mart (0.6 miles)
• Renee's Herb Store (3.3 miles)
• Walmart Pharmacy (23.1 miles)
• Rite Aid (23.3 miles)
• Walgreens (24.5 miles)

Places of Worship

• Seventh-Day Adventist Church (0.5 miles)
• Church of Christ (0.6 miles)
• First Church of Christ Scientist (0.6 miles)
• Church of the Nazarene (0.9 miles)
• Saint Augustine Parish (1.2 miles)
• House Of Yeshua (1.8 miles)
• City Gate Church (2 miles)

Transportation

• Depoe Bay Shuttle (3.4 miles)
• Enterprise Rent-A-Car (23.2 miles)
• U-Haul Neighborhood Dealer (23.9 miles)
• Enterprise Rent-A-Car (24.4 miles)

Theaters

• Newport Cinemas (21.5 miles)