Waterford Grand Assisted Living and Memory Care

Pros

• The facility and grounds at Waterford Grand are very nice, providing a beautiful environment for residents.
• Staff members are warm, friendly, and take the time to learn each resident's name, fostering a welcoming atmosphere.
• The dining experience is enjoyable with good-quality meals, and many residents appreciate the social aspect of eating together.
• The apartments are spacious and designed to feel more like home rather than an institution.
• Residents have access to excellent amenities, including a gym, pool, and a variety of activities that promote engagement and socialization.
• Families feel confident in recommending Waterford Grand to others due to the high level of care received by their loved ones.
• Many residents have reported feeling happier and more comfortable since moving into Waterford Grand.

Cons

• The facility lacks experienced staff, leading to a lack of personal touch and consistency in care.
• The financial department has caused frustration with incorrect charges and disputes.
• Despite the overall cleanliness and maintenance of the facility, it is not a perfect match for every resident's needs.
• There are not enough staff available at meal times to provide personalized assistance, contributing to weight loss for some residents.
• The expensive cost of care is a significant concern for families, making it difficult for some to afford without insurance support.
• The facility's size can feel overwhelming for residents in memory care.
• There have been several issues with the care provided over the years, leading to dissatisfaction among some families.
• A resident died alone due to Covid-19 after being exposed by an unvaccinated employee, raising concerns about safety measures within the facility.

Review

Waterford Grand, a senior living facility specializing in memory care, presents a complex picture of both commendable qualities and significant challenges as highlighted by various reviews from families and residents. Nestled along the picturesque Willamette River, the facility features beautiful grounds that many praise for their aesthetic appeal. The design of Waterford Grand attempts to bridge the outdoors with indoor comfort, providing spacious apartments that resemble home environments rather than sterile institutions. These appealing attributes have attracted several families seeking an accommodating and welcoming atmosphere for their loved ones.

However, despite its charms, the transition to Waterford Grand can be difficult for some residents, particularly those in memory care. One common theme among reviews is the struggle some individuals face in adjusting to their new surroundings. Families express frustrations regarding staff consistency and availability during critical times like mealtimes. With a notable rotation of staff across shifts and areas within the facility, residents often encounter new caregivers frequently, which can lead to feelings of confusion and discomfort among those with memory-related issues. This inconsistency may hinder personalized attention; one reviewer noted how their loved one has lost weight due to a lack of engagement at mealtime?a time when companionship is essential for prompting eating habits.

Many reviews highlight the caring nature of the staff at Waterford Grand as a key strength. Residents? names are remembered by personnel who show warmth and compassion in their interactions. Staff members seem genuinely invested in creating a supportive environment where residents feel valued and cared for. However, it is also noted that while most employees are kind-hearted, many lack experience specifically related to dementia care?an area that often requires specialized training and understanding.

The facility is described as clean, orderly, and well-maintained?qualities appreciated by families concerned about hygiene and health standards. Services such as weekly housekeeping enhance this sense of cleanliness. Dining experiences receive a positive nod too; reviews mention high-quality meals that residents enjoy. Nevertheless, there are indications that staffing shortages are affecting meal service during peak times when personal interaction becomes vital for residents who require additional encouragement in social settings.

Cost emerges as a recurring concern among reviewers who value what Waterford Grand offers but grapple with its hefty price tag. While many recommend the community based on its amenities?like fitness programs featuring weight training classes or outdoor social events?families express realization that without long-term care insurance or financial assistance, affording such luxury could be overwhelming. Some families were pleased with financial adjustments made after billing disputes but acknowledge continuous struggles with finance department communications regarding charges.

Amidst all these observations lies an underlying current of gratitude towards Waterford Grand?s efforts over time. Several stories illustrate how residents embrace life there?the ability for pets to join their owners gives emotional support; engaging activities create connection opportunities; friendly staff cultivate familiarity?all contributing positively to overall resident happiness despite individual challenges faced by some relatives adjusting within memory care units.

Tragedy also casts a shadow over certain experiences at Waterford Grand, especially poignant accounts involving COVID-19 outbreaks during which family members lost loved ones without being able to provide comfort at critical moments. Such painful reflections underscore how even well-regarded facilities can face severe operational vulnerabilities amid crises.

In essence, while residents find joy through beautiful environments and dedicated staff support at Waterford Grand, there remain systemic hurdles needing attention?be they staffing shortages impacting individualized care or administrative complexities adding stress levels for families navigating costs alongside challenging emotional transitions regarding loved one's health needs over time.

This part of Eugene, Oregon, offers a convenient and diverse range of amenities for seniors looking to settle in the area. There are several reputable physicians and healthcare facilities nearby, such as Pacific Surgery Center and Oregon Integrated Health, ensuring easy access to medical services. Additionally, there are pharmacies like Health Mart Pharmacy and Walmart Pharmacy within a short distance for medication needs. The variety of restaurants, including Los Dos Amigos Hacienda and BJ's Restaurant & Brewhouse, provide plenty of dining options. Parks like Maurie Jacobs Park offer a peaceful retreat for outdoor recreation, while cafes like Equiano Coffee and Wandering Goat Coffee Co. provide relaxing spaces to socialize or enjoy a cup of coffee. Places of worship like Santa Clara Church cater to spiritual needs, and transportation options like Amtrak make it easy to explore the surrounding areas. Overall, this neighborhood in Eugene presents a well-rounded and convenient environment for seniors looking for a comfortable and engaging living experience.

Physicians

• Pacific Surgery Center (0.3 miles)
• Clearvision, Eugene Clinic (0.3 miles)
• Oregon Integrated Health (0.4 miles)
• Oregon Optimal Health (0.7 miles)
• Oregon Ear, Nose and Throat, PC (1 miles)
• Knackstedt James JMD (1 miles)
• Eugene Pediatrics (1 miles)

Pharmacies

• Health Mart Pharmacy (0.4 miles)
• Walmart Pharmacy (1.2 miles)
• Albertsons Pharmacy (1.6 miles)
• Twenty After Four Wellness Center (1.7 miles)
• Walgreens (2 miles)
• Synergy Rx (2 miles)
• Safeway Pharmacy (2.1 miles)

Restaurants

• Los Dos Amigos Hacienda (0.7 miles)
• BJ's Restaurant & Brewhouse (0.8 miles)
• Red Lobster (0.8 miles)
• Dickie Jo's Burgers (0.9 miles)
• Carl's Jr. (1.4 miles)
• Taco Bell (1.4 miles)
• Thinking Tree Spirits (1.4 miles)

Parks

• Maurie Jacobs Park (0.9 miles)
• Emerald Park (1.3 miles)
• Skinner Butte Park (1.6 miles)
• Monroe Park (2.1 miles)

Cafes

• The Better Living Room by Ninkasi Brewing (1.5 miles)
• Equiano Coffee (1.6 miles)
• Wandering Goat Coffee Co. (1.6 miles)
• Farmers Union Coffee Roasters (2 miles)
• Starbucks (2 miles)
• Dutch Bros Coffee (2.1 miles)
• Tailored Coffee Roasters (2.1 miles)

Places of Worship

• Santa Clara Church (1.8 miles)

Transportation

• Amtrak (2 miles)

Hospitals

• Willamette Community Health Solutions (2.2 miles)
• White, Kery - Nova Health Urgent Care Coburg (2.2 miles)
• Compassion Center (2.3 miles)