Mckenzie Living Eugene

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Mckenzie Living Eugene

2625 Lone Oak Way, Eugene, OR 97404

For more information about senior living options: (844) 490-3973

4.1 from 8 reviews
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Assisted Living

Overall Review of Mckenzie Living Eugene

Pros

  • pro The staff are excellent and very much appreciated.
  • pro It was a godsend for the family to receive the needed help.
  • pro Nobody comes close to the care they provide.
  • pro The facility cares for everyone like they are family.
  • pro The staff are professional and responsive to any patient needs.
  • pro They take care of hospice patients very well.

Cons

  • pro They claim that a large portion of caregivers and nurses smoke and take extended breaks.
  • pro They allege that clothes and dentures can go missing, implying poor accountability.
  • pro They contend that some patients go without showers for extended periods, suggesting neglect of basic hygiene.
  • pro They say the facility charges around $20,000 a month, which they view as excessive.
  • pro They state that patients are left alone and question the staff's compassion for patients.
  • pro They report evening staff are seen on cell phones and smoking during long breaks, while patients are left unattended.
  • pro They claim rooms are not cleaned properly and personal hygiene items frequently go missing.
  • pro They allege that the facility is a money-making business that should be investigated.

Review

Two reviews about the Mckenzie Living facility in the Eugene area present an unusually polarized portrait of care, dedication, and concern. On one side is a long, impassioned defense from Jeff Malpass, who speaks as a family member who has watched the place from its earliest days and whose personal commitment to his wife's wellbeing runs deep. On the other side is a separate, detailed critique from a different reviewer who has a family member under the same roof and who raises serious questions about daily life, hygiene, staffing, and the bottom-line pressures of care. Taken together, the two accounts illuminate a facility that inspires fierce loyalty in some families while triggering deep worry in others who feel they are facing ongoing, tangible lapses in service and safety.

The first account centers on gratitude, continuity, and steadfast support. Jeff Malpass recounts how his wife became the very first resident to move into Mckenzie Living, signing the contract early and enduring a long wait - about 18 months from groundbreaking to the moment she could settle in. He emphasizes his own habit of frequent visits, noting that before the pandemic he was a regular presence, sometimes stopping by more than twice daily and averaging around 15 visits a week. He insists that he knows more than a dozen patients by name and has learned their stories, underscoring a sense of community and personal connection that he portrays as a core strength of the facility. He argues that the staff perform under tremendous physical and mental stress, yet remain excellent and deeply appreciated for their care. In short, he casts the place as a godsend, a lifeline that offered essential help for a family in distress.

In his defense, Malpass also directly addresses criticisms he's heard - especially from Elizabeth - by offering his own counterpoints and assurances. He acknowledges obvious realities about the work: caregivers and nurses smoking, for instance, and questions about break schedules or the specifics of who takes what length of breaks. He pushes back against allegations of lost clothes by invoking the laundry load of caring for many residents and suggesting that items do cycle back to their owners. He mentions dentures as a point of dispute, insisting that the matter would be resolved and that nothing is stolen. On the topic of bathing, he argues that residents cannot be forced to bathe if they refuse, presenting a patient-autonomy argument that he frames as part of the complex choreography of care. When it comes to money, he contends that the figure of $20,000 a month is exaggerated and insists that the actual cost is far lower, framing the pricing in terms of the services rendered and the value provided by compassionate caregivers, not as a pure profit motive. Across these points, Malpass emphasizes compassion, patience, and a belief that the facility's mission is fundamentally about service and support rather than financial gain.

His broader narrative extends beyond individual incidents to a more holistic defense of the care model at Mckenzie Living. He recalls that there were pre-Covid activities for residents, a sign of engagement and community involvement, even though safety had to be tightened when the health crisis hit and vulnerable patients demanded heightened caution. He contrasts his own experience - where a patient's warmth and the staff's attentiveness could be witnessed in everyday moments - with the criticisms he has read, proposing that anyone who compares facilities would find Mckenzie Living superior. In his view, the staff's challenge is not a lack of compassion but the sheer scale of need they meet every day, a reality he believes outsiders may underestimate. The overarching tone is one of advocacy: a plea to recognize the complexity of hospice care, to honor the dedication of the professionals who show up day after day, and to resist simplistic or punitive judgments that discount the nuance of caregiving.

The other review presents a markedly different set of experiences and concerns, delivered with a steadier, more unsettled emphasis on daily realities and missed expectations. The reviewer begins with a striking acknowledgment of praise: the facility is described as a place where patients are treated like family, and staff are deemed professional and responsive to patient needs. Yet very quickly the tone darkens as the reviewer details his or her ongoing, firsthand struggles with a family member who has been residents for over a year. The account cites a troubling sequence of practical failures - patients who need assistance with eating, bathing, showering, and changing clothes, yet encounter periods where basic hygiene is not addressed. The reviewer claims that his family member went an entire week without a shower at times, a lapse that becomes a touchstone for broader accusations about the quality of daily care.

Missing personal items is another central grievance, with specific mention of hygiene products, clothes, and dentures allegedly disappearing or being mishandled. The reviewer describes a sense of embarrassment and frustration, noting that the patient can barely speak and is wheelchair-bound, and yet encounters jeers or mocking when attempting to call for help. The critique extends to staffing concerns - claims that there is insufficient help during both morning and evening shifts, that staff are seen on cell phones or smoking during long breaks, and that patients are sometimes left unattended as a consequence. The issue of cost is foregrounded as well: the reviewer cites a monthly charge of around $20,000 and questions the transparency of advertised outside activities, wondering when these activities occur and who benefits from them.

Equally troubling to this reviewer are allegations of dishonesty and lax room maintenance. The claim that staff lie to patients in order to cover their backs adds a layer of distrust to the already fragile dynamic between families and care teams. The reviewer paints a picture of rooms not being cleaned properly and a general erosion of compassion for the disabled, paired with a call for scrutiny and accountability. Taken together, these concerns paint a picture of an environment where fear, frustration, and a sense of betrayal mingle with a sincere hope that loved ones receive dignified, attentive care. The emotional weight of the review is palpable, presenting a stark counterpoint to the praise highlighted in the other account.

When read side by side, the two perspectives illuminate a facility that inspires intense loyalty and immense gratitude in some families while triggering deep anxiety and mounting grievances in others. The common thread is a palpable devotion to the welfare of loved ones and a desire for the best possible care, yet the divergent experiences suggest a hospital-to-hospital variation in practice, or at least a difference in perception, memory, and interpretation of everyday care. The first account emphasizes connection, personal engagement, and a faith in caregivers who shoulder heavy burdens with professionalism and warmth. The second account emphasizes concrete failures - the lapses in hygiene, the misplacement or loss of items, the perception of staffing shortages, and the financial opacity - that have left a family feeling vulnerable and exposed to risk.

Together, these accounts underscore the importance of transparency, communication, and continuous quality improvement in hospice settings. They highlight the delicate balance between empathy and efficiency, intimacy and boundaries, and the competing pressures of caregiving and administration. For prospective families evaluating Mckenzie Living, the message is to look beyond general impressions and seek out a fuller picture: to ask hard questions about staffing levels, shower schedules, a patient's daily routine, laundry and belongings, and the facility's policies on activities, cost, and transparency. For current families, the reviews suggest avenues for dialogue - conversations with administrators, care coordinators, and frontline staff - to ensure concerns are acknowledged and addressed promptly, while also recognizing the courage and dedication of those who deliver care under strenuous circumstances. The overarching takeaway is not a verdict on the facility itself, but a recognition that experiences can diverge sharply, and that ongoing, open communication remains essential to aligning expectations with the realities of hospice care.

Features

Housing

  • 58 resident community capacity 58 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Mahlon Sweet (5 miles away) Mahlon Sweet (5 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Mckenzie Living Eugene is an assisted living community located in the charming city of Eugene, OR. Our community offers a wide range of amenities to ensure that our residents have a comfortable and enjoyable living experience.

Inside our community, residents can take advantage of air-conditioning to stay cool during hot summer months. We also have a beauty salon where residents can get pampered and look their best. For entertainment options, we provide cable or satellite TV and a gaming room for residents to enjoy.

Transportation is made easy with our community-operated transportation service, which allows residents to conveniently travel around the area. We also have a computer center for residents to stay connected and a small library for those who love reading.

Health and wellness are important to us, which is why we offer a fitness room and a wellness center where residents can exercise and engage in various fitness programs. Our fully furnished apartments come with private bathrooms and kitchenettes, providing convenience and privacy.

When it comes to dining, our restaurant-style dining room offers delicious meals prepared by our professional staff. We accommodate special dietary restrictions such as diabetes diets and provide diabetic care as needed.

Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, transfers, medication management, and meal preparation. We also offer move-in coordination services to make the transition into our community seamless.

Outside the community, residents have access to outdoor spaces including gardens where they can relax and enjoy nature. Nearby amenities include six cafes, parks, pharmacies, restaurants, physicians' offices, transportation options, places of worship, and hospitals.

At Mckenzie Living Eugene, we strive to create a warm and welcoming environment where residents feel cared for and supported while enjoying an active lifestyle with plenty of opportunities for social engagement through resident-run activities, community-sponsored activities, concierge services, devotional activities off-site,and planned day trips.

Come visit Mckenzie Living Eugene and experience the comfort, care, and vibrant community we offer to our residents.

Nearby Places of Interest

This part of Eugene, Oregon, is a diverse and convenient area for senior living. With multiple physicians, medical clinics, and pharmacies in close proximity, residents have easy access to healthcare services. In addition, there are several restaurants offering a variety of dining options for seniors to enjoy. The presence of places of worship provides spiritual support for those who seek it, while nearby parks offer opportunities for outdoor recreation and relaxation. The availability of cafes and coffee shops allows seniors to socialize and enjoy a cup of coffee with friends or family. Transportation options such as Amtrak provide easy access to further destinations if needed. Overall, this area offers a blend of amenities that cater to the needs and interests of seniors looking for a comfortable and convenient place to live in Eugene.

Physicians

  • Santa Clara Medical Clinic (0.1 miles)
  • Willamette Valley Mammography (0.3 miles)
  • Mckenzie Medical Imaging Pc (0.4 miles)
  • Shear Hearing (0.5 miles)
  • Pacific Surgery Center (1.3 miles)
  • Clearvision, Eugene Clinic (1.3 miles)
  • Oregon Integrated Health (1.5 miles)

Restaurants

  • Taco Bell (0.2 miles)
  • Carl's Jr. (0.4 miles)
  • Los Dos Amigos Hacienda (1.3 miles)
  • Prairie Schooner Tavern (2 miles)
  • BJ's Restaurant & Brewhouse (2.3 miles)
  • Red Lobster (2.3 miles)
  • Dickie Jo's Burgers (2.4 miles)

Pharmacies

  • Albertsons Pharmacy (0.3 miles)
  • Walgreens (0.5 miles)
  • Walmart Pharmacy (1.6 miles)
  • Health Mart Pharmacy (1.7 miles)
  • Rite Aid (2.6 miles)
  • Rite Aid (3 miles)
  • Safeway Pharmacy (3 miles)

Places of Worship

  • Santa Clara Church (0.5 miles)

Parks

  • Emerald Park (1.3 miles)
  • Mangan City Park (2.3 miles)
  • Maurie Jacobs Park (2.4 miles)
  • Golden Gardens (2.8 miles)
  • Skinner Butte Park (3.1 miles)
  • Orchard Point Park (3.5 miles)

Cafes

  • Firehouse Coffee (2.5 miles)
  • The Better Living Room by Ninkasi Brewing (3 miles)
  • Equiano Coffee (3.1 miles)
  • Wandering Goat Coffee Co. (3.1 miles)
  • Farmers Union Coffee Roasters (3.5 miles)
  • Starbucks (3.5 miles)

Hospitals

  • White, Kery - Nova Health Urgent Care Coburg (3 miles)

Transportation

  • Amtrak (3.5 miles)

Frequently Asked Questions

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Related Resources

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  • does medicaid pay for assisted livingUnderstanding Medicaid Coverage for Assisted Living: A Comprehensive Guide

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