AHCG Bend

Pros

• Dr. Mazitas is considered the best doctor, and the staff are very nice.
• The staff are friendly and competent.
• The labs are a good place to get tests done.
• The staff are attentive and highly knowledgeable.
• The x-ray room staff are great.
• All tests came back great.
• The hospital is excellent, with especially strong NICU staff.
• The food is great.

Cons

• Some reviewers describe the doctors as rude.
• One reviewer described the facility as a torture chamber.
• One reviewer criticized the facility for being careless with protecting patient identity, affecting them and hundreds of others.
• A reviewer noted that doctors could not answer all questions because others needed to be seen, and that two doctors had differing theories about the condition.
• A reviewer complained about long wait times at the outpatient lab.

Review

The collection of voices about St. Charles in Bend presents a hospital that many people rely on with a strong sense of trust, while also revealing pockets of frustration. Across the notes, patients describe a facility that can feel like a lifeline in moments of crisis and a steady, friendly place for routine care. The overarching theme is a healthcare environment where warmth, competence, and dedication are frequently praised, even as some interactions or processes leave certain patients wishing for smoother experiences.

A core thread running through the comments is the excellence of individual caregivers and the overall demeanor of the staff. Many reviewers highlight particular clinicians, with one person singling out Dr. Mazitas as "literally the best doctor I have ever had." The sentiment is echoed by others who call the staff friendly, competent, attentive, and above all knowledgeable. The impression is not merely that care was provided, but that it was delivered by people who genuinely care and know their stuff. In several notes, the impression of the staff is consistently positive, creating an atmosphere of trust and reassurance when patients come in for treatment or follow-up.

The medical imaging and lab services also receive high marks. Reviews mention "great people running the x-ray room" and a general sense that doing lab work at St. Charles can be a smooth, respectful experience. There's a practical acknowledgment, too: if you're in a hurry, you should plan ahead for the outpatient labs, since wait times can be longer before your turn. Yet even with occasional waits, the facilities themselves - especially the outpatient lab - are described as nice, clean, and staffed by friendly, accommodating workers who put patients at ease.

For families and individuals facing emergencies or serious health events, the hospital's strengths become even more pronounced. One deeply moving note describes how the hospital "saved my life and were wonderful to my daughter after her accident," illustrating the life-and-death stakes that can bring out the best in a hospital's care teams. In another vein, reviewers speak with pride about the NICU and maternity services, calling the hospital excellent and its NICU particularly commendable. There is a sense of anticipation and confidence for expectant families, with one person sharing plans for a fourth child and the intention to use the Bend site for the birth.

The birthing and maternity experience is framed as a bright spot, suggesting that St. Charles can be a place of comfort and expert care during one of life's most significant moments. The language around this aspect - anticipation of bringing new life into the world and doing so in a setting with strong support from the hospital's team - conveys a sense of trust in the facility's ability to provide a safe and positive environment for mothers and newborns.

Not every review is glowing, and some voices express serious concerns that deserve attention. A reviewer simply states, "Doctors are rude," signaling experiences where bedside manner or communication fell short of patient expectations. There is also a stark negative comment that describes the environment with the harsh image of a "torture chamber," alongside concerns about protecting patient identities. Phrases like "careless when it comes to protecting your identity" imply real worries about privacy and trust in handling sensitive information. These criticisms contrast sharply with the praise elsewhere and remind readers that experiences can vary markedly from one encounter to the next.

Beyond the professional care and the clinical outcomes, several notes emphasize the human side of the hospital experience. Pledges of "Good people" and repeated mentions of friendly staff - sometimes paired with a compliment about the food - paint a picture of a hospital community that feels supportive and welcoming in many shifts and departments. Even among positive assessments, there is an awareness of the day-to-day realities of hospital operations, including the occasional frustration with wait times in the labs and the understandable desire for clearer communication from physicians.

Taken together, these reviews reflect a hospital that is widely trusted for its strengths: skilled doctors, caring nurses, and robust NICU and maternity services, along with approachable labs and imaging staff. Patients who have needed urgent care or life-saving interventions speak with gratitude for the people who made a difference during critical moments. At the same time, concerns about doctor-patient communication, privacy protections, and some negative impressions of how care is delivered indicate areas where the patient experience could be improved. The result is a nuanced portrait of a Bend institution that succeeds in many ways while still listening for opportunities to grow and address patient concerns.

This part of Bend, Oregon offers a convenient and diverse range of amenities that would make it a comfortable and enjoyable location for senior living. There are several pharmacies within close proximity for easy access to medication and healthcare needs. Additionally, there are numerous restaurants and cafes nearby offering different dining options. The area also boasts several parks where residents can enjoy outdoor activities and socialize with others in the community. For those who enjoy cultural activities, there is a theater nearby as well as places of worship for spiritual fulfillment. Overall, this neighborhood provides a well-rounded environment that caters to various interests and needs for seniors looking to settle down in Bend.

Pharmacies

• Bloom Well (0.1 miles)
• Albertsons Pharmacy (0.2 miles)
• Rite Aid (0.2 miles)
• Bend Pill Box (0.7 miles)
• Safeway Food & Drug (0.7 miles)
• Walgreens (0.7 miles)
• Rite Aid (1.6 miles)

Restaurants

• Boneyard Beer (0.2 miles)
• Dandy's Drive-In (0.2 miles)
• McDonald's (0.3 miles)
• Taco Bell (0.4 miles)
• Silver Moon Brewing (0.5 miles)
• Laughing Planet Cafe (0.5 miles)
• San Simon (0.6 miles)

Physicians

• Adam P Angeles MD (0.2 miles)
• Villano MD (0.2 miles)
• Michael E Villano (0.2 miles)
• Mountain Medical Group (0.3 miles)
• Allergy and Asthma Clinic (0.3 miles)
• Summit Family Eyecare (0.3 miles)
• Deschutes Family Care (0.3 miles)

Parks

• First Street Rapids Park (0.5 miles)
• Hollinshead Park (0.9 miles)
• Harmon Park (1 miles)
• Hillside Park (1.1 miles)
• Pilot Butte Neighborhood Park (1.2 miles)
• Robert Sawyer State Park (1.3 miles)
• Columbia Park (1.4 miles)

Cafes

• Looney Bean Roasting Company (0.7 miles)
• Crow's Feet Commons (0.7 miles)
• Thump Coffee (0.7 miles)
• The Lemon Tree (0.8 miles)
• Starbucks (1 miles)
• Spoken Moto (1.1 miles)
• Active Culture (1.3 miles)

Places of Worship

• First Presbyterian Church (1.1 miles)

Theaters

• Regal Old Mill ScreenX & IMAX (1.6 miles)