Mansion House

Pros

• The staff is consistently friendly and committed to resolving issues.
• The community is friendly and inviting.
• The amenities are outstanding and hard to beat.
• Jodi and Desiree are welcoming and helpful staff members.
• Mansion House offers great amenities, including a private dog park, a large gym, and a pool.
• The property is secure, featuring gated parking and camera surveillance.
• Maintenance is quick and responsive when issues arise.
• The views from units are spectacular.

Cons

• The management is unresponsive and has not fixed the air conditioner for over two months during extreme heat.
• The apartment cannot stay cool, making it unbearable to live or work there in 90?100 degree weather.
• The temporary air unit is awful and poorly installed - backed by tape and still blowing warm air.
• Tenants feel ghosted by Horizon management and are asked to pay rent despite poor living conditions.
• The laundry facilities are unreliable, with only some machines working and several taped shut, plus a new monthly laundry fee.
• Elevators frequently malfunction, sometimes for over a month, disrupting access.
• The washing machines regularly fail to clean clothes, leaving garments soaking wet.
• Management is perceived as clueless about policies and may lie to tenants.
• Neighbors smoking marijuana outside causes smoke to infiltrate apartments, creating an unpleasant living environment.

Review

Mansion House stands out in its downtown Tulsa setting for a combination that many residents repeatedly praise: a friendly, attentive on-site team, a strong sense of community, and amenities that feel like a retreat from city life. Across a wide range of experiences, the consensus is clear that the staff's warmth and responsiveness shape most people's day-to-day, with several individuals pointing to specific team members who go above and beyond. The building also earns consistent praise for cleanliness, safety, and well-kept common areas, fostering a welcoming atmosphere that many were seeking when they moved in. The general tone from long-term residents is that the property's interiors, location, and communal spaces can deliver a very satisfying living experience, especially for those who value easy access to downtown, the riverwalk, and nearby amenities.

A recurring thread that runs through the positive reviews is the impression that the on-site staff truly care about residents. People frequently mention the lobby team by name - particularly Jodi and Desiree - as central to making Mansion House feel like home. They're described as friendly, helpful, and quick to respond to questions or needs, whether it's maintenance requests, guidance about the building, or simply a kind interaction that makes the day brighter. Maintenance staff are also cited for their responsiveness, with several residents noting prompt attention to problems and a general sense that issues are being handled with care. The combination of attentive staff and regular pest control when needed contributes to a sense of ongoing upkeep and livability that residents appreciate.

Location and amenities are consistently highlighted as standout benefits. Residents enjoy easy access to the riverwalk, downtown dining, and a variety of nearby activities, with Riverside being within walkable reach for some. The mansion-like property offers a suite of amenities that many find valuable: a private dog park, a large gym, a pool, and well-kept grounds. Gated parking, camera-monitored parking areas, and secure entry contribute to a feeling of safety, a priority for many who choose to live in the heart of the city. The building's views, balconies, and overall architectural character also receive praise, helping to justify the higher-end feel that residents describe.

Yet no property is without its challenges, and several reviews draw attention to ongoing building systems that can complicate daily life. A set of recurring concerns centers on the laundry facilities and the building's elevators. Some residents report that the laundry room can be inconsistent, with only a fraction of machines working at a time and occasional malfunctions that complicate the routine of washing clothes for large households. A few reviews mention a recent shift to a laundry fee, which compounds frustration for tenants who frequently find the machines unreliable. Elevator reliability is another sore point in several accounts: in a building with eleven floors, long stretches without a functioning elevator are not rare, and residents describe times when the absence of an elevator forces them to use stairs or to delay moves and deliveries.

The most pointed criticisms tend to revolve around a few high-impact maintenance issues and management communication. One review describes an unresolved air conditioning problem that began in late June and persisted for more than two months in the peak heat of summer, with a "temporary unit" that proved ineffective and shoddy repair attempts. The resident argues that the situation led to an untenable living environment, including sleepless nights and a sense of being dismissed when trying to address the problem through proper channels. This experience is contrasted with other residents' more positive reports about maintenance being quick and reliable, illustrating a sharp divergence in experiences that seems tied to specific units or management processes. In addition, a few tenants report feeling misled or frustrated by policy communications from upper management, including claims that policies were not clearly communicated, statements that contradict on-site practices, and a sense that some problems are treated differently depending on who is answering the call. A couple of reviews even describe a perception that higher management has not fully owned or resolved persistent maintenance and policy concerns, contributing to consumer dissatisfaction.

Finally, several residents strike a balanced note by spotlighting the community's social fabric and overall livability despite the challenges. The same staff who are praised for responsiveness and friendliness are often credited with helping residents feel connected through events and everyday interactions. The impression of a stable, low-turnover team reinforces the sense that Mansion House can be a home rather than just a rental in a complex. For many, the proximity to downtown life, combined with strong amenities such as a pool, gym, and dog-friendly spaces, creates a compelling value proposition. A common sentiment is that when things run smoothly - the staff are attentive, the grounds are clean, and the community feels safe - Mansion House offers a robust living experience.

In sum, Mansion House presents a nuanced portrait: a property where the on-site staff, notably Jodi and Desiree, frequently earn praise for friendliness, responsiveness, and a genuine commitment to residents. The building's location, safety features, and amenities contribute to a highly livable environment that many residents celebrate. However, there are notable caveats, including intermittent problems with HVAC performance in extreme heat, inconsistent elevator availability, and ongoing concerns around laundry facilities and some management communications. Prospective residents should weigh the consistent, positive experiences of many tenants against these more persistent infrastructure and policy-related concerns. For those who prize community, accessibility to downtown, and a responsive front-office experience, Mansion House remains a strong option; for others who require flawless infrastructure and crystal-clear management policies, it may be worth investigating alternative accommodations or seeking assurances about timelines and remedies for the issues that have surfaced.

This part of Tulsa, Oklahoma offers a variety of amenities and services that cater to the needs of seniors. The area is home to several places of worship, including Boston Avenue United Methodist Church and First Baptist Church of Tulsa, providing spiritual support and community engagement opportunities. Additionally, there are reputable physicians and hospitals nearby such as Oklahoma State University Medical Center and St John Medical Center for convenient healthcare access. Parks like Gathering Place and Riverparks offer beautiful outdoor spaces for leisurely walks or gatherings with friends. A multitude of dining options ranging from Vietnamese cuisine at Kai to classic American fare at Roosevelt's ensure a diverse culinary experience. Pharmacies like CVS and Walgreens are within close proximity for medication needs, while cafes like Coffee House provide cozy spaces for socializing over a cup of coffee. Lastly, entertainment options including AMC Southroads 20 theater offer cultural enrichment opportunities within the neighborhood. Overall, this part of Tulsa offers a well-rounded living environment suitable for seniors seeking comfort, convenience, and community connections.

Places of Worship

• Boston Avenue United Methodist Church (0.5 miles)
• First Baptist Church of Tulsa (1 miles)
• Brookside Baptist Church (2.1 miles)
• TU Masjid / Mosque (2.8 miles)
• Christ United Methodist Church (3.4 miles)
• Islamic Society of Tulsa (5.3 miles)

Physicians

• Gill Raji M DO (0.7 miles)
• Eddy, William, Do - Osu College Of Osteopathic Med (0.8 miles)
• OSU Health Care Center (1.1 miles)
• Center for Cardiovascular Medicine (1.5 miles)
• Tulsa Dermatology Clinic (1.7 miles)
• Ranch Acres Audiology (3.8 miles)
• Oklahoma Men's Clinic (3.9 miles)

Hospitals

• Oklahoma State University Medical Center (0.8 miles)
• Health Design (1.4 miles)
• St John Medical Center (1.4 miles)
• Hillcrest Medical Center (1.4 miles)
• Hillcrest Medical Center Same Day Surgery (1.4 miles)
• Hillcrest Specialty Hospital (1.5 miles)

Parks

• Gathering Place (0.8 miles)
• Riverparks (1.9 miles)
• Florence Park (2.7 miles)
• Owen Park (3.1 miles)
• Terrace Park (5.7 miles)

Restaurants

• Kai Vietnamese Cuisine (0.9 miles)
• McDonald's (0.9 miles)
• Velvet Taco (0.9 miles)
• Whataburger (0.9 miles)
• Nola's Creole and Cocktails (0.9 miles)
• McDonald's (1 miles)
• Roosevelt's (1.2 miles)

Pharmacies

• Mayo Market (0.9 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Natural Health Clinic (1.5 miles)
• Walgreens (1.8 miles)
• May's Drug Stores (2.2 miles)
• Walmart Pharmacy (2.8 miles)

Cafes

• Coffee House (1.1 miles)
• Tally's Good Food Cafe (3.9 miles)
• Starbucks (5.1 miles)
• Dutch Bros Coffee (5.1 miles)
• Starbucks (5.8 miles)

Theaters

• AMC Southroads 20 (4.6 miles)