Life Spring Home Care

Pros

• LifeSpring Home Care has hardworking, dedicated staff.
• All interactions with LifeSpring Home Care have been very positive, with staff who are nice, caring, and competent.
• The company's licensed professionals evaluate conditions and personal needs and go far beyond the call of duty.
• LifeSpring Home Care is a great company for home health, hospice, or personal services.
• The aides and nurses at LifeSpring Home Care are fine, providing capable care.
• LifeSpring Home Care provided wonderful, professional, caring, gentle, and compassionate care in end-of-life situations.
• LifeSpring Home Care is highly recommended for end-of-life care.

Cons

• They claim the company let go all Lifespring employees with no warning after the buyout and escorted them off the premises.
• They say the company walked 27 people out the door with no warning and called the police.
• They state the company does not care about the staff or the patients.
• They describe the company as fraudulent and a scam, with promises that were not fulfilled.
• They report the schedulers are unorganized and do not do their job well.
• They accuse the company of neglecting wound care and delaying necessary services.
• They claim the company dropped them as a customer because they were "too much trouble."
• They describe the service as terrible: they don't answer phones, don't return calls, and run terribly behind schedule.

Review

A growing tension surrounds LifeSpring Home Care in the wake of an acquisition by Mays Home Health, with a jagged spectrum of experiences reported by patients, families, and caregivers. On one end, there are accounts of compassionate, professional care provided by dedicated staff; on the other, a chorus of frustration, confusion, and outright alarm about management, scheduling, and the consistency of medical services. One widely shared, troubling thread is the abrupt upheaval that followed the buyout, including the controversial mass layoffs where dozens of Lifespring employees were escorted off the premises with little to no warning. The event itself, described by multiple voices as troubling and disrespectful to both staff and patients, has colored many subsequent interactions with the company and has left families questioning the stability of care during vulnerable moments.

Beyond the staffing turmoil, the reviews reveal serious concerns about reliability and communication. Several accounts describe families repeatedly chasing essential services - such as in-home shower assistance for a loved one or timely wound care - only to hear that there is no one available or that orders are being blocked by unclear internal processes. In some cases, hospital and surgeon discharge instructions were reportedly not followed consistently, or only after persistent insistence that a physician be consulted. The pattern described is one of delays, mixed adherence to medical guidance, and a sense that patient needs take a back seat to scheduling logistics and administrative hurdles. When the system does fail, caregivers and family members are left to scramble, often with little reassurance from the office staff.

Wound care and medication management emerge as particularly fragile areas. Several reviews complain about missed or delayed wound care and the failure to provide prescribed supplies, sometimes resulting in maintenance that relies on the family to fill gaps with pharmacy purchases or hospital resources. There are stronger accusations of fraudulent behavior, including claims of promises to deliver supplies that never arrive, private insurance charging for unused items, and mismanagement of a medication plan. Instances of exact-pack medication administration errors and omissions of medications for elderly patients amplify concerns about patient safety and accountability. A few reviewers explicitly threaten reporting to oversight bodies, underscoring the seriousness of these allegations and the potential risk to vulnerable patients when medication and wound care are mishandled.

Nevertheless, not every voice paints the same picture. A subset of reviews highlights positive experiences, emphasizing that some staff are hardworking, dedicated, and deeply caring. Phrases like "hardworking dedicated staff," "professional, caring, gentle and compassionate," and "evaluated the condition and went far beyond the call of duty" appear, particularly in discussions about end-of-life care or supportive services. There are even testimonials praising LifeSpring for providing home health, hospice, or personal services with a high degree of professionalism, which suggests that the company's capabilities are real and that outcomes can be excellent under the right circumstances. These favorable notes underscore the complexity of the situation: quality care is possible, but it seems to hinge on internal leadership, communication, and the consistency of service delivery.

The inconsistency itself - strong positive feedback from some and sharp criticism from others - appears to be the throughline linking most of the reviews. Several entries describe a lack of responsiveness, with phone lines that do not answer promptly, callbacks that take too long, and schedules that consistently run behind for critical patients. Others recount a palpable sense of disorganization and disconnection between departments, sometimes summed up as the "left hand not knowing what the right hand is doing." In such environments, even the best clinicians can be hampered by process and communication gaps, leading families to seek alternatives after a few challenging experiences. The fear of being left in a caregiving gap, especially after hospital discharge or during wound and medication management, is a recurring theme.

Taken together, these accounts present a candid portrait of a home health provider navigating post-acquisition turbulence and the ensuing ripple effects on patient care. The stories voice legitimate concerns about staff stability, timely and accurate adherence to medical orders, reliable access to necessary services, and the integrity of billing and supplies. At the same time, they acknowledge that compassionate, competent care can and does occur, particularly when the leadership, teams, and workflows align to deliver consistent service. For families considering LifeSpring Home Care, the message is nuanced: the company appears capable of high-quality care, but experiences vary widely - likely reflecting differences in management, staffing, and internal communication at any given time. It would be prudent for prospective clients to verify current ownership and leadership practices, request clear care plans with explicit timelines, and seek recent references that address wound care, medication management, scheduling reliability, and the handling of orders and equipment. If concerns arise, engaging with oversight resources and documenting care experiences early can help ensure patient safety and continuity of care.

This part of Norman, Oklahoma offers a variety of amenities and services that may be appealing to seniors looking for a convenient and enjoyable living environment. With several restaurants, cafes, pharmacies, and healthcare providers within close proximity, residents have easy access to dining options and medical care. The nearby parks provide opportunities for outdoor recreation and relaxation. Additionally, there are theaters and places of worship in the area for entertainment and spiritual fulfillment. For those who travel frequently, the University of Oklahoma Airport is just a short distance away. Overall, this neighborhood offers a well-rounded community with ample resources for seniors to enjoy a comfortable and fulfilling lifestyle.

Restaurants

• Braum's (0 miles)
• Interurban (0.3 miles)
• Sonic Drive-In (0.6 miles)
• McDonald's (0.6 miles)
• La Baguette Bakery & Cafe (0.9 miles)
• Chick-Fil-A (0.9 miles)
• Charleston's Restaurant (1 miles)

Physicians

• Spay/Neuter Clinic of Norman (0.1 miles)
• Dow Robert MD (0.2 miles)
• Joseph Ripperger and Associates (0.3 miles)
• Prime Medical Clinic (0.9 miles)
• Associates In Audiology & Speech Pathology (1.1 miles)
• Caring Pediatrics (1.5 miles)
• Dr. David K. Duncan Md (1.7 miles)

Pharmacies

• Homeland Stores (0.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Homeland (1.9 miles)
• Central Pharmacy (2.3 miles)
• Physicians & Surgeons Pharmacy (2.6 miles)
• CVS Pharmacy (3 miles)

Cafes

• Panera Bread (0.9 miles)
• Dutch Bros Coffee (1.3 miles)
• Starbucks (1.5 miles)
• Starbucks (2.3 miles)

Parks

• Rotary Park (0.9 miles)
• Colonial Commons Park (3.7 miles)

Hospitals

• Alsac St Jude Childrens's Hosp (2 miles)
• Norman Regional Hospital Radiation Oncology (2.8 miles)
• Oklahoma Department of Mental Health and Substance Abuse Services (2.9 miles)
• Children's Recovery Center (3.3 miles)
• Healthplex Women's and Children's Pavillion (3.8 miles)
• Norman Healthplex Labor and Delivery (3.8 miles)
• J D Mc Carty Center For Children (4.4 miles)

Theaters

• Robinson Crossing 6 (2.1 miles)

Places of Worship

• Islamic Society of Norman (2.3 miles)

Transportation

• University of Oklahoma Airport (OUN) (2.5 miles)
• David Jay Perry Airport (1K4) (3.5 miles)