Heartland Plaza of Miami
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2128 Denver Harner Dr, Miami, OK 74354
For more information about senior living options: (844) 490-3973
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Featherstone feels like a big extended family. The staff really care and go above and beyond for residents. Kris Housh is an awesome administrator who loves residents like family. Featherstone offers three meals a day, snacks, medication administration, and a safe environment. Residents receive excellent care and are treated as family. There are lots of activities for residents to enjoy. Families express gratitude for the compassionate care provided at Featherstone.
The employee was fired after three weeks via text message, described as very unprofessional. The firing was said to have no stated reason and communicated by text. The owner, Lauren, is accused of not caring about the residents. There were several medication mishaps and they were allegedly covered up without proper notifications to alert residents and families. A medication aide is accused of lying on state paperwork. There is too much family working at the facility. There is no active administration. The facility is described as a disaster, with medications missing.Featherstone Assisted Living presents itself in the eyes of residents and their families as a place with real warmth, community, and attentive care, but the full picture that emerges from these reviews is decidedly mixed. On one side, there are heartfelt testimonies praising the community as a homey, supportive environment where meals, activities, and personal connections contribute to a sense of belonging. On the other, there are serious cautions and troubling anecdotes about administration, communication, and medication safety that some readers may find alarming.
One of the strongest negative notes comes from a former employee who describes a troubling end to their short tenure: after just three weeks, they were fired and informed via a text message. They characterize the dismissal as unprofessional and use it to illustrate broader concerns about job stability and workplace practices at Featherstone. This account stands out because it contrasts so sharply with the more common themes of care and community that appear in other reviews, highlighting the fragility of workplace experiences as well as the potential for inconsistent management practices.
Allegations about medication management and administration appear in several critical comments. Reviewers claim there were multiple medication mishaps and, in some cases, attempts to cover them up rather than promptly notifying residents and families. The seriousness of these claims is underscored by one reviewer who specifically states that a medication aide demonstrated incompetence and even allegedly lied on state paperwork. The implication in these accounts is that safety and transparency around medications may be an area of concern for some families, especially given the vulnerability of the resident population in assisted living.
Amid these warnings, however, there are strong counterpoints emphasizing the humanity and dedication of Featherstone's staff. Multiple reviews praise Kris Housh, described as an "awesome administrator," who is said to treat residents like family and to lead with genuine care. Families repeatedly express gratitude for the kindness and attentiveness of the staff, noting that workers go above and beyond to support a sense of home for their loved ones. Those comments often focus on the warmth of the environment, the personal connections staff form with residents, and the feeling of belonging that many caregivers convey.
On the day-to-day life of residents, several reviewers highlight the practical, everyday comforts that contribute to a positive experience. They mention three meals a day and snacks, medication administration, and a safe, caring environment as standard features of Featherstone. One reviewer notes a nice room as part of the overall quality of care, while others emphasize the loving attention residents receive, describing how staff and family-like dynamics help residents feel valued and cherished. The familiarity and consistency of care - coupled with regular activities and opportunities for social engagement - are repeatedly cited as reasons families would recommend Featherstone to others.
A recurrent theme in the more favorable posts is the sense that the facility functions as a large, supportive family. Stories about long-term satisfaction show up in comments about mothers and fathers who have thrived there, the joy residents express in daily routines, and the appreciation families feel for staff who remember preferences and treat residents with dignity and respect. Several reviewers express deep gratitude for the stable, caring environment, saying their loved ones have experienced meaningful connections, safety, and a feeling of home - qualities that many families prize highly in a retirement/assisted living setting.
In aggregate, the collection of reviews reveals a community split between episodes of serious concern and patches of heartfelt affirmation. Some residents and families speak to the stability, kindness, and responsive care provided by a dedicated staff, especially praising Kris Housh and the collective effort of caregivers to treat residents with love and respect. Others issue cautionary warnings about administration, communication gaps, and safety lapses, especially regarding medication handling and the transparency of those processes. The mixed picture suggests that Featherstone may offer a deeply nurturing atmosphere for some residents while presenting potential risks or management questions for others.
Ultimately, readers are left with a portrait of Featherstone as a facility that can feel like a home to many, anchored by caring individuals and strong personal connections, while also being a place where serious concerns have been raised about administration and medication safety. For families considering Featherstone, the reviews underline the importance of direct conversations with current staff and administrators, careful observation of daily operations, and diligence in reviewing medication practices and family communication. The community's strengths - compassion, family-like bonds, activity, and nutrition - sit alongside warnings that merit careful attention and due diligence when evaluating this living arrangement.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Heartland Plaza of Miami is an assisted living community located in the charming city of Miami, Oklahoma. Our community offers a range of amenities to enhance the quality of life for our residents. Devotional services off-site are available to cater to the spiritual needs of our residents, providing them with opportunities for reflection and worship.
Our indoor common areas provide a comfortable and welcoming space for socializing and engaging in activities with fellow residents. Whether it's playing games, watching movies, or simply enjoying each other's company, our common areas promote a sense of community and create opportunities for lasting friendships to flourish.
At Heartland Plaza of Miami, we understand the importance of specialized care for individuals with diabetes. Our dedicated staff members are trained to provide diabetic care, ensuring that residents with this condition receive the necessary support and assistance in managing their health.
We believe in promoting an active and fulfilling lifestyle for our residents. In addition to our on-site activities, we also offer devotional activities offsite. This allows our residents to remain connected to their faith communities while exploring new places of worship in the nearby area.
Convenience is key at Heartland Plaza of Miami. With five pharmacies located in close proximity, obtaining medications and healthcare supplies is hassle-free for our residents. We also have three physicians nearby who can provide medical care as needed.
For those who enjoy dining out or trying new culinary experiences, our location offers 12 restaurants that cater to various tastes and preferences. Transportation options are readily available with two transportation services nearby, making it easy for residents to explore the city or attend appointments.
Furthermore, being situated near 13 places of worship allows residents to maintain their religious practices within their familiar communities. Additionally, having four hospitals close by provides peace of mind knowing that medical attention is readily accessible if ever needed.
At Heartland Plaza of Miami, we are dedicated to creating a welcoming and supportive environment where seniors can thrive and enjoy their golden years.
Heartland Plaza of Miami is located at 2128 Denver Harner Dr, Miami, OK 74354 in Ottawa County, Oklahoma
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