Heartland Plaza of Miami
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2128 Denver Harner Dr, Miami, OK 74354
For more information about senior living options: (844) 490-3973
They really care about each and every individual resident. They communicate well with family members. The meals are great. The employees really care and go above and beyond, and Featherstone truly feels like a big extended family. Kris Housh is an awesome administrator who loves her residents like family. The facility provides three meals a day with snacks, medication administration, and a safe environment.
The reviews describe Featherstone Assisted Living as unprofessional, noting a staff member was fired via text message after three weeks. It is claimed that residents' medications go missing, characterizing the facility as a disaster. The owner, Lauren, is said not to care about the residents. There were several medication mishaps with alleged cover-ups and no proper notifications to residents and families. A medication aide is described as incompetent and alleged to lie on state paperwork. There is said to be no active administration and too many family members working there. The reviews warn that the place could be dangerous to residents and urge others to avoid it.Heartland Plaza of Miami is best suited for families seeking a warm, home-like atmosphere where residents are known by name, care feels personal, and daily life centers on connection and comfort. The community earns strong marks from families who prize a caregiver presence that prioritizes individual residents, clear family communication, and meals that hold real appeal. For seniors who want to feel part of a big, caring improvised family rather than a sterile, process-driven setting, this option can be particularly reassuring. The upside is a palpable sense of belonging and steady, attentive companionship that can translate into peaceful days and genuine resident satisfaction. That said, the model works best when expectations align with what a more intimate, relational operation delivers rather than a highly structured, high-stakes clinical environment.
Those who should consider alternatives are families for whom flawless medication management and consistently transparent administration are non-negotiable. The strongest caveat here is the history of medication mishaps and at least one account of missing medications, paired with impressions of administrative gaps. Several reviewers described either a lack of active administration or HR practices that felt inconsistent or unprofessional, including feedback about being fired via text. For residents with complex medical regimens or diagnoses requiring rigorous oversight, these red flags translate into meaningful risk. In short, households that cannot tolerate any drift in medication safety or administrative accountability will want to scrutinize other communities more closely.
The primary strengths, genuine care from staff, a family-like culture, good meals, and engaging activities, do offset some concerns, but not completely. When caregivers truly invest in residents, the day-to-day experience becomes a powerful compensator: residents feel valued, voices are heard, and daily routines become predictable and comforting. The references to Kris Housh, the administrator in one account, highlight that strong leadership can anchor the community, maintain morale, and nurture consistency in care. The warmth and attentiveness of the staff can turn a facility into a true home, and that emotional safety matters a great deal for long-term satisfaction. Yet warmth cannot erase the risk associated with medication mismanagement or administrative lapses; those issues represent real, ongoing risk to physical well-being that families must weigh against the comfort of a familial atmosphere.
From a practical perspective, prospective residents should verify how medications are managed day-to-day. Inquiries should cover who administers meds, what protocols are in place to prevent omissions, how medication records are reviewed, and how promptly families are notified of changes or issues. Request a current outline of the care plans, emergency protocols, and incident reporting. It is essential to review how administration communicates with families, whether there is a consistent point person for updates and how quickly concerns are addressed. Also ask about staff training, turnover, and how the facility handles staffing shortages, since consistency at the bedside matters as much as any therapeutic plan. A tour should include observation of meal service, activity offerings, and the quality of life touches that make life feel dignified and lively.
Ultimately, the choice hinges on balancing day-to-day quality of life with risk management. Heartland Plaza of Miami presents a viable option for families prioritizing belonging, affection, and social engagement, especially when paired with strong leadership and reliable caregiver interactions. Those prioritizing flawless clinical oversight should look elsewhere or demand explicit assurances: robust medication management processes, a clearly defined administration chain, and transparent incident resolution. The recommended path is to schedule a thorough on-site visit, request to speak with current residents and families, review state licensing or inspection reports, and ask for a written plan detailing how medication safety and administrative accountability are maintained. Consider a short trial stay if possible, to observe firsthand how care is delivered during routine days and how responsive the team remains under real-life conditions. In the end, the right fit will deliver enduring trust: a home where residents feel cherished, meals and activities that sustain joy, and a care framework that reliably safeguards health without sacrificing humanity.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Heartland Plaza of Miami is an assisted living community located in the charming city of Miami, Oklahoma. Our community offers a range of amenities to enhance the quality of life for our residents. Devotional services off-site are available to cater to the spiritual needs of our residents, providing them with opportunities for reflection and worship.
Our indoor common areas provide a comfortable and welcoming space for socializing and engaging in activities with fellow residents. Whether it's playing games, watching movies, or simply enjoying each other's company, our common areas promote a sense of community and create opportunities for lasting friendships to flourish.
At Heartland Plaza of Miami, we understand the importance of specialized care for individuals with diabetes. Our dedicated staff members are trained to provide diabetic care, ensuring that residents with this condition receive the necessary support and assistance in managing their health.
We believe in promoting an active and fulfilling lifestyle for our residents. In addition to our on-site activities, we also offer devotional activities offsite. This allows our residents to remain connected to their faith communities while exploring new places of worship in the nearby area.
Convenience is key at Heartland Plaza of Miami. With five pharmacies located in close proximity, obtaining medications and healthcare supplies is hassle-free for our residents. We also have three physicians nearby who can provide medical care as needed.
For those who enjoy dining out or trying new culinary experiences, our location offers 12 restaurants that cater to various tastes and preferences. Transportation options are readily available with two transportation services nearby, making it easy for residents to explore the city or attend appointments.
Furthermore, being situated near 13 places of worship allows residents to maintain their religious practices within their familiar communities. Additionally, having four hospitals close by provides peace of mind knowing that medical attention is readily accessible if ever needed.
At Heartland Plaza of Miami, we are dedicated to creating a welcoming and supportive environment where seniors can thrive and enjoy their golden years.
Heartland Plaza of Miami is located at 2128 Denver Harner Dr, Miami, OK 74354 in Ottawa County, Oklahoma
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