Grand Lake Villa

Pros

• GLV is the best nursing home around and a CMS 5-star rated facility.
• The staff are kind and extremely professional.
• The environment is very clean.
• The nursing staff are very attentive to residents.
• The food is really good.
• GLV strives to provide the best care to residents.
• GLV enjoys creating memories with residents and treats them like family.
• GLV loves its residents and provides them a home away from home.
• The Physical Therapy staff is friendly and supportive.
• The Activities Director and the food service staff are pleasant.
• There has been a big improvement since Taylor Welch became administrator.
• GLV has great people and service.
• The staff are friendly, well-trained, and provide compassionate care.
• Residents and family members appeared happy.

Cons

• The staff spend more time on their phones than they do caring for patients, and the food is atrocious; the rehab unit isn't adequately staffed to be effective.
• The aides are described as a mix of extraordinary, good, fair, and horrible.
• The social services director is severely lacking in getting her job done.
• Residents were kicked out and left outside in very low temperatures because they went out to smoke, with no clear policy to justify the decision.
• There is discrimination and unsanitary conditions, and the administration is described as unprofessional and uncourteous.
• The staff are friendly but inexperienced.
• The reviewer would not recommend it for family or employment, describing it as a house of horrors.

Review

Grand Lake Villa is described by many as the best nursing home around, with a claim that it stands alone as a CMS 5-star rated facility in the area. The impressions from visitors and residents range from glowing endorsements to sharp criticisms, painting a picture of a place that can feel like a warm, welcoming home to some, while presenting real challenges to others. Several reviews focus on the facility's strengths: a clean environment, attentive and kind staff, and a sense of community that includes social activities, meals, and family involvement. One visitor called it amazing, praising the staff as the kindest they had seen, the food as good, and the surroundings as clean. They described the nursing team as very attentive and noted happy residents and families, with plans to return. A different voice echoed that sentiment, saying the staff are extremely kind and professional, and that the environment feels like a home away from home.

In addition to the personal care, there is a strong emphasis on the culture of activity and engagement. Several reviewers highlighted the emphasis on generating memories with residents, from tailgate parties and Bible study to group movie outings. The sense of community and connection was repeatedly cited as a hallmark of the experience, with staff praised for creating a warm, compassionate atmosphere and for being friendly and well-trained. One reviewer specifically noted the facility's leadership's stated goal of providing the best possible care, echoing a broader sentiment that Grand Lake Villa strives to strike a balance between professional medical support and personal, human-centered service.

Yet the praise is tempered by substantive critiques. A portion of reviewers expressed concern about staffing levels and focus, describing instances where staff appeared distracted or more engaged with their phones than with monitoring residents. Food quality was a recurring point of contention, with some calling meals atrocious and unappealing, challenging for a rehab setting where nutrition and calorie intake matter. Others acknowledged moments of good care but framed them as inconsistent, pointing out a mix of exceptional, good, fair, and even horrible experiences among aides and nursing staff. The tension between positive personal interactions and negative day-to-day operational realities surfaces clearly in these comments.

Several accounts provide a detailed, mixed portrait drawn from personal experiences as patients or family members. One reviewer who was admitted after a car accident described a split in performance: many nursing staff were excellent (named individuals such as Amber, Devin, and Amanda stood out), while the aides spanned a wide range from extraordinary to horrible. They credited friendly and supportive physical therapy staff and noted pleasant interactions with activities staff and food service. However, they also warned about the social services director's perceived inadequacies in insurance processing and arranging home health services, and urged residents to stay proactive about insurance matters. A further cautionary tale described a moment of being asked to sit outside in very low temperatures after going out to smoke, with the reviewer stating there were no clear rules to support the decision and expressing strong disapproval of the treatment.

The negative feedback is stark in at least one account that uses highly charged language. A reviewer described experiences of discrimination and unsanitary conditions, and criticized the administration as unprofessional and uncourteous, concluding that they would not recommend Grand Lake Villa for family members or employment. This perspective sits alongside other comments that emphasize the place's pleasant, friendly ambiance and the sense that it can be a good fit for residents who cannot tend to themselves. It highlights that the facility's reputation and day-to-day reality can diverge dramatically depending on who you interact with and when.

Amid the breadth of opinions, there are clear notes of change and improvement. A recurring thread in several positive statements is the impact of leadership, with one commenter noting a marked improvement in their mother's condition since Taylor Welch became administrator. Other short, favorable notes praise the overall atmosphere, the "great people," and "compassionate care," underscoring that, for some families, the facility feels like a caring, well-run place with dedicated staff. The combination of praise for kindness and professionalism with concerns about communication, staffing, and treatment in specific situations paints a nuanced portrait of Grand Lake Villa as a facility with substantial strengths and equally substantial challenges.

Overall, the reviews present Grand Lake Villa as a place of dichotomies: warmth, belonging, and a sense of home for many residents and families, contrasted with criticisms about staffing adequacy, administrative efficiency, and some quality-of-life issues like food and consistent care. The facility appears to be capable of delivering highly positive experiences - the kind that leave visitors eager to return and residents feeling valued - while also facing serious concerns that some families would want addressed before fully committing to placement. The stories collectively suggest that decisions about Grand Lake Villa may hinge on individual experiences with specific staff members, leadership periods, and the particular needs of residents, underscoring the importance of visiting, asking pointed questions, and observing interactions during stays or visits to get a complete sense of how it might fit a given loved one's requirements.

This part of Grove, Oklahoma is a well-equipped and convenient area for senior living. With multiple physicians, hospitals, pharmacies, places of worship, and restaurants all within close proximity, residents can easily access essential services and amenities. The presence of parks and theaters also offers opportunities for leisure and recreation. Additionally, the availability of transportation options, including car rentals and U-Haul services, ensures ease of mobility for seniors. Overall, this area provides a comfortable and accessible environment for individuals seeking a peaceful retirement setting in Grove.

Physicians

• Integris Surgical Associates (0 miles)
• Grove Eye Center Inc (0.2 miles)
• Grand Lake Obgyn (0.9 miles)
• Renee Jean Russell (0.9 miles)
• Grand Lake Primary Care (1 miles)
• Grand Lake Medical Park Monkey Island (6.8 miles)
• Mease Medical Clinic (11.7 miles)

Hospitals

• Integris Grove General Hospital (0.1 miles)
• Integris Grove Ems Ambulance Service (0.1 miles)
• INTEGRIS (0.7 miles)
• Willow Crest Hospital (20.8 miles)
• Integris Baptist Regional (20.9 miles)
• Integris Baptist Regional Health Center (20.9 miles)

Pharmacies

• Walgreens (0.1 miles)
• Drive-In Pharmacy of Grove (0.2 miles)
• V & V Drug (11.3 miles)
• Mustang Drug (18.2 miles)
• Osborn Drug (20.9 miles)

Places of Worship

• Grace Harbor Baptist Church (0.2 miles)
• Church of Christ (0.2 miles)
• Southern Baptist Convention (0.4 miles)
• St Andrews Episcopal Church (0.9 miles)
• Immanuel Lutheran Church (1.2 miles)
• Faith Church of Grove (2.1 miles)
• Bible Baptist Church (2.4 miles)

Restaurants

• KFC (0.3 miles)
• Taco Bell (0.3 miles)
• Arby's (0.4 miles)
• Rib Crib (0.4 miles)
• Sonic Drive-In (0.5 miles)
• Gabby's Place (0.7 miles)
• Braum's (0.7 miles)

Transportation

• Broadway Car Rental (0.5 miles)
• U-Haul Neighborhood Dealer (2 miles)
• U-Haul (5.8 miles)
• U-Haul Moving & Storage (9.7 miles)
• U-Haul Neighborhood Dealer (20.5 miles)
• U-Haul Neighborhood Dealer (20.9 miles)

Parks

• Honey Creek Area of Grand Lake State Park (0.9 miles)
• Bernice State Park (7.9 miles)
• Spavinaw Hills State Game Refuge (17.8 miles)
• Lanagan City Park (18.1 miles)

Theaters

• Grove Cinema 4 of Grove (1.5 miles)
• Zenawood Entertainment (6.4 miles)
• Flick Theatre (18.7 miles)

Cafes

• The Quarterdeck Waterfront Cafe (5.7 miles)
• Mary Dean's Family Restaurant (19.5 miles)