Copp's Residential Care

Pros

• Copp's Residential Care is an amazing facility.
• It is extremely clean.
• The meals are wonderful.
• The staff is caring and patient.
• Tracy handles a difficult population at her facility and treats them like her own family.
• The facility is described as the best residential care facility in the state.
• The reviewer would have no reservation placing someone there.

Cons

• The admissions staff were rude and condescending to the caller.
• They were told there were no openings and admission would not be possible.
• The responses focused on room rate rather than whether they could accommodate a mother and daughter living together.
• They were told the facility only takes mentally challenged patients.
• The staff member appeared unaware of basic admission guidelines and could not answer simple questions.
• The call ended with the staff hanging up, leaving the caller feeling disrespected and distrustful.

Review

Copp's Residential Care is praised in some corners as an exceptional place where cleanliness, meals, and a genuinely caring staff come together to create a reassuring environment for residents. One reviewer describes it as "the best residential care facility in the state," highlighting how incredibly clean the facility is, the quality of the meals, and the patient, compassionate nature of the staff. The praise is especially strong for Tracy, who is said to handle a difficult population with the kind of warmth that makes families feel confident about the care their loved ones will receive. From this perspective, Copp's is presented as a facility that stands out for its daily operations and the personal touch of its team.

Yet within the same collection of thoughts, a contrasting experience unfolds, casting a different light on what the facility offers. The reviewer reveals a personal dilemma that began with a simple act of trying to gather information about admissions. They describe a phone call during which they asked to speak with the admissions coordinator and were immediately told that there were no openings and that there was no high turnover rate, making admission unlikely. The tone of that initial exchange is, to the reviewer, unwelcoming and unhelpful, setting the stage for what would become a frustrating inquiry about whether a mother and daughter could be housed together should a space ever become available. Money is stated as no obstacle; the real question is whether the facility could accommodate two relatives who have different needs.

The conversation takes a further troubling turn as the reviewer insists on a specific pairing: an elderly mother and her daughter who has Down syndrome living together. The responses they receive revolve around the rate of the room and the logistics of sharing a bathroom, rather than a straightforward yes or no about the living arrangement. Incredibly to the reviewer, the admissions staff tells them that they "only take mentally challenged patients," a statement that prompts the reviewer to look up what the website lists as admission criteria. The criteria are comprehensive, including mental health diagnosis, physical diagnosis, stability, medication records, and various documentation requirements. The discrepancy between what is stated in the criteria and what is communicated in the phone call becomes a central point of contention in the review.

When the reviewer returns to the admissions criteria, they find a gap between the official list and the staff's understanding of it. They report that the staff either could not interpret the guideline about physical diagnosis or did not know how it applied in their specific situation. The staff member claims that someone else handles admissions and would call back, but that person never does. The repeated attempts to obtain a straightforward answer about whether a mother and daughter could be accommodated are met with evasions and a reiteration of the obstacle posed by room rate and shared bathroom configurations. The interaction culminates in a firm decision to be removed from consideration: the reviewer states they would "mark you off the list" and end the call, with the staff hanging up rather than offering a courteous closing.

The tone of the negative encounter is distinctly sharp and emotionally charged. The reviewer describes the admissions staff as rude and condescending throughout the exchange, a characterization that compounds the disappointment of not receiving clear information. The final impression is a deep-seated distrust: if the way they were treated on a customer-service call is an indicator, the reviewer questions whether Copp's would extend the same respect and attentiveness to a fully capable adult or to someone who cannot communicate as effectively on their own. The upshot is a warning that the facility's handling of inquiries and admissions can be a source of significant concern for families trying to navigate care options.

Taken together, these two halves of the review paint a complex portrait. On one hand, Copp's Residential Care is praised for its cleanliness, culinary quality, and the hands-on, compassionate approach of certain staff members who can make residents feel like family. On the other hand, the experience described raises questions about admissions processes, staff training, and consistency in how potential residents and their families are treated when seeking information and placement. The stark contrast between the positive, glowing observations of day-to-day care and the negative, frustrating interaction during the admissions inquiry highlights how two different experiences can coexist within the same facility.

Overall, the narrative serves as a reminder that high-quality day-to-day care is only one piece of the larger picture when evaluating a residential care facility. While strong recommendations may reflect genuine strengths in resident care and staff dedication, a negative experience with admissions can significantly color a family's perception and influence their willingness to consider a place at all. For families exploring Copp's or any similar facility, the account suggests a careful approach: gather clear, written information about admissions criteria, confirm the facility's ability to meet specific living arrangements, and seek out multiple perspectives to form a balanced view of how the facility operates beyond the core caregiving tasks.

This part of Claremore, Oklahoma, offers a variety of amenities and services that cater to senior living. With several places of worship, hospitals, pharmacies, and physicians located within a short distance, residents have access to essential healthcare and spiritual support. The presence of reputable restaurants and cafes provides convenient dining options, while nearby parks offer opportunities for leisurely outdoor activities. Additionally, the availability of transportation services like U-Haul makes it easy for seniors to run errands or travel as needed. Overall, this area boasts a comfortable and convenient environment for seniors looking to settle in Claremore.

Places of Worship

• Southern Baptist Convention (1.7 miles)
• First Presbyterian Church (2.2 miles)
• Freedom Church (11.2 miles)
• Rejoice Church (13.8 miles)
• First Baptist Church of Owasso (13.8 miles)
• Westside Free Will Baptist Church (14 miles)
• Revelation Seventh-Day Church (14.2 miles)

Physicians

• Women's Healthcare of Rogers County (2.2 miles)
• Comprehensive Eye Care PC (2.3 miles)
• Eastern Oklahoma Orthopedic & Sports Medicine Center (2.3 miles)
• Pediatric Practitioners Of Oklahoma (2.3 miles)
• Larry Kyle Hrdlicka (2.4 miles)
• Claremore Health Associates (2.6 miles)
• Family & Senior Health Center (2.6 miles)

Restaurants

• Main Street Tavern (2.5 miles)
• Carl's Jr. (2.6 miles)
• Chick-Fil-A (2.6 miles)
• Cotton Patch Cafe (2.7 miles)
• Burger King (2.7 miles)
• Charlie's Chicken (2.7 miles)
• Tokyo (2.8 miles)

Hospitals

• Davita Kidney Care (2.5 miles)
• Claremore Indian Hospital (3.3 miles)
• St John Owasso (14.4 miles)
• St John Outpatient Radiology (14.4 miles)

Pharmacies

• Health Center Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)
• Bennett's Route 66 Pharmacy (2.6 miles)
• Walmart Pharmacy (2.8 miles)
• J & J Pharmacy (2.8 miles)
• Reasor's Pharmacy (11.2 miles)

Transportation

• U-Haul Neighborhood Dealer (2.6 miles)
• U-Haul (2.8 miles)
• Gundy's Airport (11.7 miles)

Cafes

• Daylight Donuts (11 miles)
• Panera Bread (14.3 miles)
• Jerry's Donuts (14.3 miles)

Parks

• Curtis Conley Memorial Park Splash Pad (11.9 miles)
• Centennial Park (12.6 miles)