Austintown Healthcare Center

Pros

• The reviewer is highly attentive to the cleanliness and well-being of their loved one, taking initiative to address issues themselves.
• The reviewer demonstrates a strong commitment to ensuring their loved one's needs are met, actively seeking resolution for problems encountered.
• The reviewer is proactive in voicing concerns, showing a desire for improvement in care standards within the facility.

Cons

• The facility lacks administrative attentiveness to its residents.
• Staff members arrive for work at their own convenience, demonstrating a lack of professionalism.
• Voicemails from family members are rarely returned, causing frustration.
• The cleaning of resident rooms is subpar, with issues such as live ants present.
• Common areas and furniture are not cleaned unless family members do it themselves.
• Laundry services frequently lose more items than they return, even when labeled with names.
• The facility does not adhere to Medicare guidelines regarding services provided.
• Physical therapy services are practically non-existent despite ongoing charges to Medicare.

Review

The decision to place a loved one in a care facility is daunting, particularly when it comes to ensuring their well-being and comfort. Unfortunately, based on recent experiences, this particular facility falls short in multiple critical areas that deeply affect the quality of life for its residents. The overarching concern lies with the administrative practices and attentiveness—or lack thereof—exhibited by the staff. This environment has been described as lacking in respect for both the residents' needs and the concerns of their families.

One significant complaint revolves around the punctuality and commitment of the staff. It has been noted that employees arrive for their shifts at their own convenience rather than adhering to scheduled times. This disregard for timely attendance raises serious questions about accountability and prioritization of resident care. Families expect consistent support from caregivers who are present when needed, and any deviation from this expectation can lead to increased anxiety among those seeking proper care for their loved ones. In an environment where vulnerable populations reside, such laxity should not be tolerated.

Communication—or the notable absence of it—has emerged as another frustrating aspect of this facility's operations. Many individuals have reported voicemails going unreturned, leaving family members feeling ignored and helpless regarding their loved ones’ circumstances. This lack of responsiveness is particularly disheartening during moments when families may require immediate updates or clarifications concerning care plans or incidents involving their relatives. Effective communication is essential in any caregiving relationship, yet here it appears to be severely lacking, compounding existing worries about resident welfare.

Moreover, cleanliness standards are alarmingly low at this facility. Residents' living spaces have been described as unkempt; there are reports of live ants crawling across baseboards and other areas that should be routinely maintained by cleaning staff. Such infestations signal a disturbing negligence towards hygiene, which is fundamental to maintaining both physical health and mental well-being in a residential setting. Families find themselves taking on additional burdens by needing to clean personal items like dressers and bed tables themselves—a task far outside what they would expect from professional caregivers responsible for daily upkeep.

The laundry services provided are equally disappointing, with numerous accounts indicating that residents’ clothing often goes missing altogether despite being clearly labeled with names. Losing personal items can be distressing for individuals who may already be dealing with adjustment issues in a new setting; clothing holds sentimental value that contributes to one's sense of identity and comfort during challenging times. The fact that more clothes are reported lost than actually washed further exacerbates frustration among family members already grappling with inadequate care conditions.

Adding to these issues is a lack of adherence to Medicare guidelines concerning services rendered at the facility—the most glaring example being physical therapy services which have reportedly become nonexistent while still accruing charges billed to Medicare. This scenario signifies not only financial misconduct but also an ethical dilemma regarding the treatment of residents who depend heavily on rehabilitation services for mobility and overall health improvement after often serious conditions necessitating recovery programs. Families seeking appropriate therapeutic support will be understandably discouraged upon discovering such discrepancies within an institution designed ostensibly for recovery and aid.

In conclusion, if you genuinely prioritize your loved one's care, it would be prudent to consider alternatives before committing them to this facility. The combination of unreliable staffing practices, poor communication standards, unsatisfactory cleanliness levels, inadequate laundry management, and lapses in required Medicare protocols presents considerable red flags regarding overall resident care quality expectations—fundamental elements necessary for fostering dignity in eldercare environments. It's essential for families looking into potential facilities not only to ask tough questions but also pay close attention to reviews like these as they shed light on critical aspects affecting overall patient experience within residential care settings.

This part of Youngstown, Ohio offers a variety of amenities that may be appealing to seniors looking for a convenient and vibrant community. With several dining options such as the Youngstown Saxon Club, Burger King, and Shotz Bar & Grille nearby, there are plenty of choices for residents to enjoy meals with friends and family. Additionally, there are several pharmacies in the area, including CVS Pharmacy and Wedgewood Pharmacy, providing easy access to medication and health supplies. For medical care, there are multiple physicians' offices and hospitals within a few miles radius, ensuring that seniors have access to quality healthcare services. The proximity to parks like Wick Recreation Area and Fellows Riverside Gardens offers opportunities for outdoor activities and leisurely walks. Overall, this neighborhood provides a mix of convenience, entertainment, and healthcare resources that may be well-suited for senior living.

Restaurants

• Youngstown Saxon Club (0.1 miles)
• Burger King (0.7 miles)
• Shotz Bar & Grille (0.8 miles)
• Wendy's (1.1 miles)
• Sam's Wedge Inn (1.2 miles)
• Arby's (1.2 miles)
• JR'z Pub (1.3 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Wedgewood Pharmacy (1.1 miles)
• Berry's Pharmacy (1.2 miles)
• Marc's Stores (1.6 miles)
• Cornersburg Family Discount Drug (2.1 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.2 miles)

Physicians

• Austintown Family Healthcare (1.1 miles)
• Center For Hearing Care (1.1 miles)
• Vision Care Associates (2.1 miles)
• Dutko Victor DDS (2.1 miles)
• Occhealth Concepts (2.3 miles)
• Austintown Pediatrics (2.4 miles)
• Mri Extremity Imaging Partners (2.5 miles)

Parks

• Wick Recreation Area (1.2 miles)
• Fellows Riverside Gardens (2 miles)

Cafes

• Panera Bread (2.7 miles)
• Saint E's Cafe (3.3 miles)
• Starbucks (3.4 miles)
• Suzie's Dogs and Drafts (4.8 miles)
• Starbucks (4.8 miles)

Hospitals

• St Elizabeth Health Center - Pre Op (3.3 miles)
• Akron Children's Hospital NEO (3.3 miles)
• St Elizabeth Health Center (3.3 miles)
• Tod Childrens Hospital Forum Health (4.1 miles)
• Valley Care Health System-Ohio (4.1 miles)