150 East Herman Street, Yellow Springs, OH 45387
For more information about senior living options: (866) 208-4318
Overall Review of Friends Extended Care Center
Pros
The staff were great.- Administrator Hannah was fabulous, friendly, and professional.
- The grounds are phenomenal and well tended.
- Brandy was thanked for her help.
- Rob, the physical therapist, was awesome, knowledgeable, and attentive.
- The facility is beautiful, with a good staff-to-resident ratio and a semi-wooded area with wildlife.
Cons
The facility is horrible.- The staff were rude and disrespectful.
- They talked badly about family members, residents, and coworkers behind their backs.
- They showed in their actions and words that they don’t care about the jobs they are doing.
- They were mean, nasty, and rude toward the reviewer’s mother.
- Management did nothing to address or resolve the issues.
- This place is no place for a loved one to go and should be avoided at all costs.
- This place should be closed or sued.
Review
Friends Extended Care Center in Yellow Springs is best suited for families seeking a compact, home-like environment with a scenic setting and room for active family involvement. The campus is described as beautiful and well cared-for, with grounds that feel tranquil rather than clinical. For residents who don’t need large-scale programming and who can benefit from a smaller community where oversight from loved ones can make a tangible difference, this center can deliver a calmer, more personalized atmosphere. The occasional positive note about staff-to-resident ratios and family activities suggests that when functioning smoothly, the care can feel collaborative and neighborly rather than rushed.
Those who should seriously consider alternatives are families prioritizing consistently respectful daily care, evenly applied standards, and transparent, proactive administration. The most troubling feedback centers on rude, dismissive behavior by staff and on reports of neglect, such as missed baths or failure to assist with basic changes in a resident’s status. Several reviews describe management that does not address issues, leaving families feeling unsupported and residents vulnerable. When care quality hinges on a few good moments or a few attentive staff, the underlying risk becomes systemic: a pattern of inconsistent caregiving and a culture where rights and dignity can be compromised. For anyone with high needs for daily support, or for those who require reliable, nonstop compassionate care, alternatives with stronger, more consistent oversight are prudent.
Pros in this setting can, in theory, offset certain cons if the environment remains stable and well-managed. The property’s beauty and tranquil setting offer a psychologically important backdrop for aging in place, and a smaller community can enable closer observation by family and a focused care approach. The presence of a strong outpatient rehabilitation track record, including a noted physical therapist who was described as knowledgeable and attentive, signals genuine clinical capability. A favorable staff-to-resident ratio in some shifts can translate to more timely assistance, while a few administrators have earned praise for staying informed and engaging with families. When these positives line up, effective rehab, attentive daytime staff, and a welcoming, park-like campus, they provide real value for residents who can guard against lapses in daily care through active family involvement.
However, the weight of the cons is hard to ignore and often overwhelms the positives. The most persistent theme centers on disrespectful, even abusive behavior from some staff, with reports of being spoken to rudely or treated as less than: a breach of trust that no family can accept. Instances of neglect, such as not bathing a resident or failing to aid with basic activities, further undermine safety and dignity. Problems with communication, medication transparency, discharge planning, and even basic navigation of services, recur in the negative stories, making it clear that vigilance and advocacy are non-negotiable for any potential resident. When a facility appears to struggle with accountability and escalation, the risk to vulnerable adults becomes unacceptable for many families, regardless of occasional bright spots.
To navigate a potential placement here, families should approach with a rigorous due-diligence plan. Demand a clear, written care plan with specific daily tasks, response times, and accountability measures, and insist on documented oversight by the administrator and a designated supervisor. Visit at multiple times of day and week to observe interactions across shifts, speak privately with residents and family members, and request recent inspection or quality-of-care records. Establish a formal escalation process for concerns, and confirm that home health or community supports can be mobilized smoothly if transition care becomes necessary. If these safeguards cannot be guaranteed, or if the needed level of dignity and responsiveness cannot be consistently sustained, exploring other options becomes the prudent course.
In the end, Friends Extended Care Center presents a risk-reward profile. It can offer a quiet, scenic setting, a reasonably intimate community, and usable rehab resources, but those advantages are undermined by serious concerns about staff conduct, respect for residents, and reliable daily care. Families with strong oversight, a willingness to demand accountability, and clear, structured plans may still find value here. More often, though, those who cannot tolerate potential inconsistency in day-to-day care or who require unwavering, dignified treatment should seriously consider alternatives with more consistently demonstrated care culture and stronger administrative accountability. The choice should hinge on whether the family can secure and sustain rigorous protections and ongoing oversight to ensure safety, respect, and reliable daily support.
66 resident community capacity
Assisted Living
Independent Living
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
James M Cox Dayton International (19 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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