Townview Terrace
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200 South Market Street, Wooster, OH 44691
For more information about senior living options: (844) 490-3973
The staff members are awesome and willing to assist residents. The administrator is willing to listen to residents. There is now a mental health team that can assist with mental health and addictions and more. The care coordinator is sweet, kind, and helpful. Apartments are well done. The community is pet-friendly for small dogs and cats, and service pets are welcome. There are laundry rooms on two separate floors.
The supervisor is absolutely disrespectful to independent and assisted living residents. The building is in disrepair and falling apart, including a balcony that literally fell off. A staff member told an assisted living resident they had 15 minutes to move furniture, despite the resident using a walker. The staff member confronted an independent resident in front of witnesses and claimed they had no say. The supervisor said assisted residents have a voice, but nothing is done when they speak up. It took two weeks to clean a carpet, and the result was unacceptable. Residents fear they will be treated like dog poop on the bottom of a shoe. The building is run down and poorly managed. The front desk worker is mean. The facility would not be recommended for residents or employment. Access to the building is very hard due to an confusing buzzer system and lack of a key.The collection of reviews paints a complex and conflicting portrait of this senior living community. On one hand, several residents and family members describe a place that is safe, well-located, and rich with programs and responsive staff in many roles. On the other hand, a significant number of comments focus on serious concerns about management, safety, and daily treatment of residents. Taken together, the reviews suggest that the experience inside the building can feel substantially different depending on which wing or which shift you interact with, and who is currently leading the administration.
A recurring theme across the negative observations is disrespectful or heavy-handed management behavior. Reviewers repeatedly accuse a supervisor of treating independent living and assisted living residents with marked disrespect, and they report other staff mirroring that disrespect. One particularly troubling anecdote describes a staff member demanding that an assisted living resident with a walker move heavy furniture within 15 minutes so a carpet could be cleaned. The resident could not comply due to mobility limitations, and the confrontation escalated with the staff member entering an independent resident's face in front of witnesses. The supervisor's attempt to justify the treatment by saying "assisted residents have a mouth and can speak up" does not seem to have led to any lasting changes, as multiple complaints are described as going unresolved for long periods.
Safety and upkeep issues are another dominant thread. Several reviewers refer to the building as run down and aging, with one stating that a balcony "literally fell off." The sense of ongoing maintenance problems is reinforced by accounts of delays in basic tasks like carpet cleaning - reports mention "two weeks" to clean a carpet, and even then the results were unsatisfactory until a complaint prompted further action. These narratives contribute to a perception of a facility that feels unsafe or neglected, amplifying worries about how quickly staff would respond to more serious emergencies.
There are also critical notes about the front desk and overall day-to-day operations. One reviewer describes the front desk worker as mean, which compounds concerns about how residents and visitors are treated at the point of entry. This kind of frontline impression can color a family's overall sense of the community, even if other aspects of care and programming might be solid. A separate comment emphasizes difficulty getting in touch with the right people if there isn't a clear understanding of procedures like buzzer access and keys, suggesting that logistical barriers can hinder timely access and coordination of care.
Despite the negative voices, there is a substantial stream of positive feedback that highlights the benefits of living at this community. A sizable portion of reviewers express strong affection for the place, praising the staff across shifts as awesome, kind, and helpful, and noting the existence of a mental health team that can assist with mental health and addictions. They celebrate a supportive care culture, with care coordinators described as sweet, kind, and helpful. Residents speak warmly about the apartment amenities, the layout separating independent and assisted living options, and the pet-friendly policy including service animals. They describe two laundry rooms on different floors, well-designed living spaces, and the sense that residents can participate in crafts, bake sales, and community events that foster a feeling of inclusion and activity. The presence of a Medicaid/Medicare framework and references to waivers and funding support also appear as a positive factor for those navigating elder care finances.
Within this positive camp, there is nuance rather than a blanket endorsement. Some reviews express appreciation for administrators who listen and engage with residents, while others clearly list the administrator as the sole issue that detracts from an otherwise favorable experience. Nevertheless, the sentiment in these comments leans toward feeling cared for by several staff members and enjoying meaningful activities, social events, and opportunities for independence, especially when funding and access align with individual needs. The overall tone suggests that, for many residents, this is a place worth considering due to the community atmosphere, the availability of supportive services, and the tangible benefits of well-equipped apartments and amenities.
There are also candid cautions in the mix. A number of reviewers state they would not recommend the building for either residency or employment, underscoring an ongoing concern that the problems observed by some are so significant that they outweigh the positives for those particular readers. Another note mentions that while the facility appears clean, access can be a hurdle for families who do not know how to navigate the buzzer system or who lack a key, signaling that even well-maintained spaces can feel inaccessible without clear, user-friendly procedures.
Taken together, these reviews present a facility with a dual reality: strong, positive aspects rooted in dedicated staff, helpful care providers, resident programs, and supportive services; and equally strong concerns about management style, safety, respect, and logistical barriers that can undermine the resident and family experience. Prospective residents and their families are advised to carefully weigh both sides. Visiting the community, meeting with multiple staff members, observing interactions between supervisors and residents, and assessing current maintenance practices and safety protocols could be crucial steps. Given the breadth of experiences reported, verifying up-to-date policies, administrator leadership, and the effectiveness of response to complaints would likely be important before making a final decision about placement.
45 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Townview Terrace in Wooster, OH is a premier assisted living community that offers a range of amenities and care services to cater to the needs and preferences of its residents. The community boasts a variety of amenities, including a beauty salon for grooming and pampering, cable or satellite TV for entertainment, and Wi-Fi/high-speed internet for connectivity.
Residents have access to well-maintained common indoor areas where they can socialize and engage in activities. They can also enjoy the lovely outdoor space and garden area for relaxation and fresh air. The dining room offers restaurant-style dining with delicious meals provided, taking into account any special dietary restrictions.
The dedicated staff at Townview Terrace provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also offer comprehensive medication management to ensure residents receive their required medications promptly. There is also a mental wellness program in place to prioritize the emotional well-being of residents.
In terms of nearby amenities, there are several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and even a hospital located conveniently close by. This allows residents easy access to various services and opportunities for social engagement within the local community.
At Townview Terrace in Wooster, OH, residents can expect exceptional care services combined with a warm and inviting environment that encourages independence while providing the necessary support.
This part of Wooster, Ohio offers a variety of amenities that could make it a desirable location for senior living. The area has several restaurants within walking distance, offering a range of dining options. There are also places of worship nearby, providing opportunities for spiritual connection and community involvement. Additionally, there are pharmacies and physicians located within close proximity, making healthcare services easily accessible. The presence of parks allows for outdoor recreation and relaxation, while transportation options such as car rentals and bus stops offer convenience for getting around the area. With hospitals within a short drive, seniors can have peace of mind knowing medical services are readily available. Overall, this part of Wooster provides a well-rounded environment with essential services and recreational opportunities for those considering senior living in the area.
Townview Terrace is located at 200 South Market Street, Wooster, OH 44691 in Wayne County, Ohio
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