Heritage Complete Home Care

Pros

• Heritage Home Care provided exceptional customer service.
• The staff were welcoming and genuinely concerned for the caregiver's issues.
• They went above and beyond to ensure a reliable, quality wheelchair.
• The entire team, from the phone staff to the on-site helpers, was exceptional.
• The staff are kind and friendly.
• Home health aides provide great care and service.
• Dasco's driver Mike was amazing - delivered same day or next day and was extremely patient.

Cons

• They are a bit mean and rush callers off the phone.
• They say they can get medical supplies out only when they can or put them in the mail, implying unreliability.
• They suggest delivery may be next week or later, not promptly.
• They provide only three days' worth of supplies, not a full week's supply.

Review

Heritage Home Care recently stood out in a caregiver's routine crisis by delivering exceptional, no-hassle service when a wheelchair problem threatened a crucial doctor appointment. The caregiver recounted a situation in which the wheelchair malfunction created a real obstacle to getting dad to his appointment. When they called Heritage, the response was immediate and reassuring: "come by and we'll take care of it." There was no hedging or "we'll see what we can do" - just a clear commitment to help right away. The sense of relief was palpable, and the caregiver arrived at the store 10 minutes before closing, met by a team that didn't hesitate to step in and solve the problem.

From the moment they arrived, the staff's attitude stood out. The entire team on hand was welcoming and genuinely concerned for the caregiver's issue. They understood the unique pressures of caregiving and made it clear they would help. Incredibly, within about 20 minutes, a reliable, high-quality wheelchair was in hand, ready to support the father's mobility and daily needs. The praise wasn't limited to a single person or a one-off interaction; the caregiver singled out everyone - from the person answering the phone to the technicians who set things right - calling them exceptional. The gratitude was loud and heartfelt: a big thank-you to the whole Heritage team for turning a stressful moment into a swift, successful resolution.

Beyond this wheelchair episode, the caregiver also highlighted a broader, consistent impression of the staff: kind, friendly, and attentive across the board. A separate commendation for the home health aides reinforced the sense that Heritage provides trustworthy, compassionate care. The short but powerful note - "Kind friendly staff. Home health aides provide great care and service!!!" - sits alongside the wheelchair story as part of a pattern of positive experiences with Heritage's people and services. It paints a picture of an organization that values humane interaction and practical help just when families need it most.

Of course, not every experience in the broader care ecosystem is flawless, and one review offered a contrasting perspective focused on the medical-supply side. This reviewer described a rather different tone when calling for supplies: a sense of being rushed off the phone and dealing with statements like "we can get that out when we can" or "put it in the mail." The frustration grew with questions about delivery timing, as the response often suggested a next-available slot - "next week sometime" - instead of a more immediate option. The caregiver expressed a strong preference for deliveries that could arrive the next day and supplies that would last at least a week rather than only three days. Such friction can be a real strain for someone caring for a dependent, where timely, reliable access to medical supplies matters deeply.

In contrast to the sometimes slow phone-based process, the reviewer remembered a highly dependable experience with a different provider, Dasco's driver Mike, who could deliver the same day or the next day and was notably patient. The memory of Mike's reliability underscored for the reviewer what they valued: prompt, courteous service and a driver who could be trusted to meet urgent needs. The switch away from Dasco happened because Dasco stopped carrying the exact items the reviewer required, highlighting a common caregiver dilemma: even when one provider shines in service, product availability and delivery patterns can force difficult choices.

Taken together, these reviews reveal a clear and compelling picture: Heritage Home Care excels in immediate, hands-on support and a culture of welcoming, considerate staff who will go the extra mile to resolve a caregiver's urgent problems. The strong, in-person experience contrasts with the challenges described in the phone-based ordering and delivery of medical supplies, where speed and consistency can falter. The caregiver's experience with Heritage's responsive team left a lasting impression of competence, warmth, and reliability - qualities that matter deeply when a family member's mobility and health depend on timely, effective assistance.

In the end, the sentiment is one of gratitude toward Heritage for the moments when they shined brightest - especially when time and mobility were on the line. The caregiver's thanks were heartfelt: appreciation for a team that listened, acted quickly, and ensured a reliable solution was in place so their father could continue his appointments with less stress and more confidence. The stories also serve as a reminder of the ongoing need for strong coordination across all touchpoints - phone, in-store, and delivery - to support caregivers who rely on steady access to equipment, supplies, and care.

This part of Toronto, Ohio offers a variety of amenities that may appeal to seniors looking for a peaceful and convenient place to live. There are several restaurants nearby, ranging from fast food chains like McDonald's to local establishments like Rusty Bull Taco Co. and Sam's Subs & More. The area also has pharmacies such as The Medicine Shoppe Pharmacy and Toronto Apothecary, making it easy to access necessary medications. Additionally, there are multiple places of worship in the vicinity, providing opportunities for spiritual fulfillment. For recreation, residents can enjoy Memorial Park or take a short drive to Belleview Municipal Park or Tomlinson Run State Park. Medical care is easily accessible with several physicians' offices nearby, including Dr Edwards Office and Family Medical Care. Transportation options include a U-Haul Neighborhood Dealer for any moving needs. Overall, this neighborhood offers a mix of convenience and tranquility for seniors looking to settle in Toronto, Ohio.

Restaurants

• Rusty Bull Taco Co. (0.1 miles)
• McDonald's (0.6 miles)
• Sam's Subs & More (0.6 miles)
• The Sandbar and Marina (1.5 miles)
• Hoopie Jos (3.1 miles)
• Domino's Pizza (3.1 miles)
• Weirton Irish Pub (3.5 miles)

Pharmacies

• The Medicine Shoppe Pharmacy (0.3 miles)
• Toronto Apothecary (0.3 miles)
• New Cumberland Pharmacy (2.5 miles)
• New Cumberland Rx (2.5 miles)
• The Medicine Shoppe Pharmacy (3.6 miles)
• Village Longterm Pharm (4.8 miles)
• Ltc Pharmacy (6 miles)

Places of Worship

• Toronto First Church of the Nazarene (0.3 miles)
• Riverview U M Church of Toronto (0.7 miles)
• St Peter's AME Church (2.2 miles)
• Oakland Presbyterian Church (2.5 miles)
• First Presbyterian Church (2.9 miles)
• St Mary Parish (3.5 miles)
• Bell Chapel United Methodist (3.7 miles)

Parks

• Memorial Park (0.3 miles)
• Belleview Municipal Park (5.7 miles)
• Tomlinson Run State Park (6.1 miles)

Physicians

• Dr Edwards Office (0.4 miles)
• Roger Isla (3.5 miles)
• Family Medical Care (3.6 miles)
• A.T. Tamboli, MD (3.9 miles)
• Brijinder S Kochhar (4.2 miles)
• First Steps Ped Acute (4.4 miles)
• Lee Eye Center (4.5 miles)

Transportation

• U-Haul Neighborhood Dealer (0.7 miles)
• Thrifty Car Rental (6.4 miles)
• Blue Foot Industrial (6.6 miles)

Cafes

• Bourbon Street Cafe (4.5 miles)
• Urban Coffee 304 (5.1 miles)

Hospitals

• Life Line Hospital (6.4 miles)
• Center West Trinity Medical (6.7 miles)
• Saint John Medical Center Heliport (6.8 miles)
• Trinity Medical Center West (6.8 miles)