Vickis Home Care

Pros

• Vicki's Home Care has been an awesome addition to the home in caring for their father.
• Sue has been very loving and caring in the care she provides from her heart.
• They wouldn't want any other home care helping their family out.
• The reviewer notes that VHC staff have never left a client needing 24-hour assistance or failed to show up in over 20 years.

Cons

• The reviewer describes the experience with Vicki Johnson's Home Health Care as horrible.
• They state they ran into numerous problems after only two visits.
• The first visit left the client in a wheelchair because the caregiver left an hour early.
• The second visit the caregiver was 40 minutes late and did not call to inform.
• The caregiver allegedly slept in as the reason for the tardiness.
• The caregiver reportedly stopped to get a Red Bull and snacks on the way while already late.
• The reviewer found this behavior extremely unprofessional.
• They canceled future appointments with Vicki's Home Healthcare.
• They would not recommend Vicki's Home Healthcare to anyone.
• The caregiver spent the entire time talking on her cell phone instead of providing care.
• They believe a refund could have salvaged the situation but were not offered one.

Review

Vicki's Home Health Care has clearly made a meaningful impact for families dealing with complex care needs, especially when a loved one is living with conditions like Alzheimer's and Parkinson's. One family member who shared their experience spoke warmly about how the team, especially Sue, has shown genuine care and compassion. They described Sue as loving and attentive, noting that she delivers care from the heart and that they wouldn't want any other home care support helping their family. The praise extended to the overall service, emphasizing the reassuring presence and dedication that come from working with VHC.

Counterbalancing that heartfelt praise, there is a lengthy rebuttal aimed at a poor review that this respondent says was not truthful. The rebuttal emphasizes a long-standing track record, claiming that in more than twenty years of business, VHC staff have never left a client who requires 24-hour assistance without coverage or simply failed to show up. The respondent recounts a scenario where they were present during the initial meeting, noting that the client was already alone with a person who cleans the home and that the caregiver remained for over fifteen minutes on the first day, with no early departure and no charge for the extra fifteen minutes. According to the rebuttal, these details contradict the negative portrayal and suggest the truth of the situation is more favorable to the caregiver and agency.

Further into the defense, the respondent explains that on the second day, the caregiver arrived 25 minutes late. They attribute the lateness not to sleeping in but to the caregiver's broader life circumstances: the caregiver is in nursing school, works, and raises two children while her husband serves in the Navy. The account notes that the client and her husband and son were present, and that when the insurance company called, the caregiver was instructed by the client to answer the call and inform them she would return the call. The respondent frames this as a misunderstanding or mischaracterization and expresses disappointment that a false review was published about the team's reliability. They also contend that the client should have given them a chance to make things right and that, in terms of refunds, the agency would only owe about ten minutes, reinforcing their stance with a claim about the actual truth of the refund situation.

Interwoven with these defenses is the account of a separate negative experience that paints a starkly different picture. This reviewer describes feeling let down after only two visits. They recount the first scheduled visit where the caregiver left an hour before the scheduled time, leaving them wheelchair-bound without assistance. The second visit allegedly involved a 40-minute delay, with no communication about the delay. The reviewer claims the caregiver explained the tardiness by saying she felt like sleeping in and, in addition, stopped for a Red Bull and snacks on the way, despite already running late. They describe the caregiver as spending the entire time talking on her cell phone rather than assisting, which led them to cancel all future appointments with Vicki's Home Healthcare. The reviewer states that, despite being understanding and easy-going, they would not recommend the service and suggest that a refund or a different caregiver might have changed their mind about giving the company another chance.

Despite the conflicting narratives, the combined reviews depict a company that is valued by some families for its compassionate approach and reliable support, while also attracting criticism from others who felt their care fell short of expectations. The positive review highlights the heart and dedication of the staff, particularly Sue, and the deep appreciation for the role VHC plays in supporting a family navigating dementia and mobility challenges. The rebuttal to the negative feedback underscores a commitment to accurate representation and accountability, insisting that the agency has a long history of dependable care and addressing concerns in good faith. The harsher experience story, meanwhile, serves as a cautionary counterpoint about the real-world impact of delays, miscommunications, and perceived distractions during care visits, reminding readers of how important punctuality, transparency, and focus on the person being cared for are in home health services.

Taken together, these perspectives illustrate the nuanced reality of home health care: even with a base of loyal clients who speak highly of the care and the caregivers' warmth, individual visits can vary in experience, and perceptions of reliability can diverge sharply. Families seeking services like Vicki's are likely to weigh personal chemistry, caregiver availability, and communication practices as they decide how to move forward. The stories underscore the value of open dialogue, clear scheduling, and proactive problem-solving to ensure that the person receiving care remains at the center of everything the agency does.

This part of Toledo, Ohio, offers a convenient and diverse array of amenities for seniors looking to settle in the area. With several pharmacies including Walgreens, Rite Aid, and Kroger Pharmacy nearby, access to medications and healthcare supplies is readily available. In terms of dining options, residents can enjoy a mix of casual eateries such as McDonald's and more upscale choices like Sidon Lebanese Grille & Bakery. The proximity to physicians' offices ranging from family practice to specialized care ensures comprehensive healthcare services within a short distance. Additionally, being close to hospitals like ProMedica Wildwood Orthopaedic and Spine Hospital provides peace of mind for any potential medical needs. For relaxation and outdoor activities, parks like Wildwood Preserve Metropark offer serene natural settings while coffee shops such as BREW coffee bar and cafes like Starbucks cater to socializing or quiet moments over a cup of coffee. Overall, this part of Toledo combines convenience with diverse offerings suitable for seniors seeking a comfortable living environment with easy access to essential services and leisure options.

Pharmacies

• Walgreens (0.1 miles)
• Rite Aid (0.2 miles)
• Kroger Pharmacy (1.3 miles)
• Walmart Pharmacy (1.9 miles)
• Rite Aid (2.6 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.3 miles)

Restaurants

• Just Like Home (0.3 miles)
• Sidon Lebanese Grille & Bakery (0.8 miles)
• McDonald's (0.9 miles)
• Hill St Pub (1.7 miles)
• McDonald's (1.9 miles)
• Arby's (2.1 miles)
• Campus Pollyeyes Toledo (2.1 miles)

Physicians

• Paul Wilson DO-Family Practice (1.5 miles)
• Reconstructive & Aesthetic Surgeons (1.5 miles)
• Central Park Pediatrics (2.5 miles)
• Neurology & Headache Clinics of NW Ohio (2.5 miles)
• Toledo Radiological Associates (2.5 miles)
• Mercy Family Physicans West (2.7 miles)
• Bob Balduf MD (2.7 miles)

Hospitals

• ProMedica Wildwood Orthopaedic and Spine Hospital (1.6 miles)
• UTMC - 4CD Oncology Hemoc Med-Surg (3.3 miles)
• University of Toledo Medical Center (3.3 miles)
• Davita Kidney Care (3.3 miles)
• Mercy Health - St Anne Hospital Pharmacy Anticogulation Coumadin Clinic (3.4 miles)

Places of Worship

• Epworth United Methodist Church (1.6 miles)
• Corpus Christi University Parish (2.5 miles)
• Christ the King Catholic Church (3.2 miles)

Parks

• Wildwood Preserve Metropark (1.9 miles)
• Swan Creek Preserve Metropark (2.6 miles)

Cafes

• BREW coffee bar (2.1 miles)
• Starbucks (2.6 miles)
• Tim Hortons (2.7 miles)
• SIP Coffee (2.7 miles)
• Starbucks (2.9 miles)
• Panera Bread (2.9 miles)
• Panera Bread (3.4 miles)

Theaters

• Cinemark Franklin Park 16 and XD (3.1 miles)