Synergy Homecare East Columbus OH

Pros

• Ashley and Kay were compassionate and kind.
• SHC nurse aides are among the best in the home care industry.
• The aides went above and beyond to deliver the needed services and arrived on time for scheduled visits.
• Kayla, the client care coordinator, consistently calls and checks in on the client and even stops by the home.
• Synergy HomeCare is caring and responsive, with professional and compassionate staff.
• The services provided peace of mind to families.
• The aides helped with chores around the house and provided reliable support.
• The caregivers provided 24/7 care when needed and were highly dedicated.
• The company demonstrates excellent communication with directors and aides, including during holidays.

Cons

• Ashley is very rude and unprofessional.

Review

SYNERGY HomeCare (SHC) has earned a strong reputation among families who turn to them when a loved one suddenly needs assistance. One set of experiences highlights how quickly the team can respond and begin delivering care. Ashley and Kay arrived at the family home the next morning at 10 a.m., and services were underway the following day. The reviewers describe Ashley and Kay as compassionate and kind, taking the time to consult with the family and make thoughtful recommendations about which services would be best for their dad. The nurse aides are praised as the best they have dealt with in the home care industry, noted for arriving on time and delivering the support their dad required. This combination of empathy, expertise, and reliability gave the family a precious sense of peace during a stressful time. The positive sentiment continued with Ashley following up the following week to check on how the dad was doing, underscoring the ongoing, attentive care that SHC aims to provide.

Beyond this specific experience, multiple reviews paint a consistent picture of dependable, top-tier service. Clients repeatedly describe SHC as caring, responsive, and professional. The care team is lauded for not only meeting basic needs but going above and beyond - especially during unscheduled or holiday times - when in-person check-ins became especially meaningful. The effectiveness of the care team is reinforced by the role of Kayla, the client care coordinator, who is cited as a reassuring point of contact. She regularly calls to check in and even stops by the home to address any concerns, embodying a level of personal attention that many families find rare in the industry. Her hands-on involvement is highlighted as a standout feature that helps families feel heard and supported.

Several reviewers emphasize the breadth of SHC's impact, extending beyond direct care to practical assistance. One account notes that the aides helped with chores around the house, illustrating that SHC's support can alleviate everyday burdens as part of a broader caregiving plan. This practical help is paired with emotional support, contributing to a sense of stability and continuity for both the patient and family members. For those who had to navigate sudden changes in a loved one's health, the combination of professional care, clear communication, and reliable scheduling appears to make SHC a reassuring partner in the caregiving journey.

The consistency of positive experiences is reinforced by several testimonials about communication and reliability. Reviewers consistently mention excellent communication with either the director or the home health aides, with some noting that SHC staff even maintained contact during times that can disrupt routines. The punctuality of the aides is repeatedly praised, with families feeling confident that scheduled visits would occur as planned. In some narratives, this trust is framed as a critical element of the overall care experience, enabling families to focus on their loved ones without the constant worry about whether help will arrive on time.

The depth of care is also highlighted through stories of long-term engagement and trust-building. One family recalls SHC staff providing 24/7 care for their grandmother, with caregivers who genuinely connected with her and a level of devotion that made a difficult period more manageable. The sense of trust is reinforced by remarks about caregivers who were deeply committed and who formed bonds with the patients. The sentiment of satisfaction with the caregivers' dedication is echoed in multiple accounts, including statements that the aides were loving, attentive, and highly trustworthy, especially during times when family members were away at work or otherwise occupied.

Despite the overwhelmingly positive feedback, one review points to a contrasting experience, noting that Ashley was described by a different client as rude and unprofessional. This brief counterpoint serves as a reminder that personal interactions can vary and that individual experiences may diverge. Nevertheless, the broader pattern across the majority of reviews is one of gratitude and strong recommendation. Families describe SHC as a dependable, compassionate partner that delivers responsive care, effective communication, and a tangible sense of peace during challenging moments.

Taken together, these reviews portray SYNERGY HomeCare as a trusted option for families seeking comprehensive, attentive home care. Clients frequently commend the care team's compassion and professionalism, the reliability of aides, and the proactive follow-up from coordinators like Kayla. The ability to combine practical help, such as assisting with chores, with meaningful, personal attention - from punctual visits to thoughtful check-ins - appears to be a defining aspect of SHC's value. For many families, SHC not only meets the immediate needs of their loved ones but also provides reassurance, confidence, and lasting peace of mind. Given the breadth of positive experiences and the clear emphasis on compassionate, dependable care, SHC is frequently recommended to others seeking support for aging loved ones.

Restaurants

• Wendy's (0.8 miles)
• Pizza Hut (1.4 miles)
• McDonald's (1.6 miles)
• Taco Bell (1.7 miles)
• Roosters - Road (1.9 miles)
• Skyline Chili (2 miles)
• Iron Chef (2.2 miles)

Physicians

• Mount Carmel Family Practice (0.9 miles)
• Slomsky John M DPM (0.9 miles)
• Dermatology of Central Ohio (2 miles)
• Ohio Health Primary Care Physicians (3.5 miles)
• Martin Dr - Andrews Martin J Andrews MD (4.1 miles)
• Mount Carmel Medical Group Reynoldsburg (4.2 miles)
• Carmen Ronald B DDS (5.1 miles)

Pharmacies

• Pickerington Pharmacy (0.9 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.6 miles)
• Express Scripts (4.7 miles)
• CVS Pharmacy (5.1 miles)

Parks

• Sycamore Creek Park (1.7 miles)
• Blacklick Woods Metro Park (4.2 miles)
• Huber Park (4.4 miles)
• Lockville Park (6 miles)
• Civic Park (6.1 miles)
• Chestnut Ridge Metro Park (6.4 miles)
• John Bishop Memorial Park (7.6 miles)

Theaters

• Pickerington Cinema Pickerington, Oh (2.4 miles)

Places of Worship

• Grace Fellowship (2.5 miles)
• St Pius X School (4.7 miles)
• Macedonian Orthodox Cathedral (5.5 miles)
• The Cross Walk Church (5.7 miles)
• St John Evangelical Lutheran Church (7.6 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (6.1 miles)
• Starbucks (7 miles)
• Depot Street Coffeehouse (7.6 miles)

Hospitals

• Diley Ridge Medical Center Emergency Room (4 miles)
• Mount Carmel East (7.1 miles)

Transportation

• U-Haul Rentals (4.2 miles)
• Canal winchester train depot (4.9 miles)