Right at Home

Pros

• Right at Home has been the conduit the family needed for their dad's care.
• LHHA is described as going above and beyond with consistently responsive communication.
• The team has become part of the dad's support system and family.
• They are known to always look out for the dad's best interests.
• Right at Home is highly recommended for in-home assistance.
• Shawn is praised for caring, cooking, laundry help, and assisting with personal care.
• John Baldwin and Ayeshia are described as professional and accommodating.
• The care team has provided a positive experience and feels like part of the family.
• The service is described as a perfect fit for a dad with dementia.
• The staff are described as friendly, caring, and accommodating, with the caregiver becoming part of the family.
• The caregiver provides comfort and respite by handling housework, appointments, and companionship.

Cons

• They would be late, with no call, and seemed to think their only job was to hang around.
• The service charges for weekend care that doesn't show up, and the after-hours support is unreliable.
• Aides are described as eating the clients' food, spilling things, and not cleaning up afterward.
• The agency quits and doesn't provide notice until they can place someone else.
• The reviewer wishes they could give no stars, indicating severe dissatisfaction.

Review

Right at Home and the LHHA team have clearly become more than just a care provider for many families dealing with aging and dementia. Across several personal experiences, the responses have been consistently warm, proactive, and deeply human. Families describe a level of communication that feels almost effortless, with caregivers who show up prepared and ready to listen to what their loved ones need. The sense is that this support system is trusted and ongoing, with a shared commitment to the best interests of the person receiving care. In short, Right at Home is viewed as a reliable partner that families come to depend on, and they frequently recommend the service to others with strong confidence.

A recurring thread is the importance of getting the right fit. One family recounted a search that initially yielded unsatisfactory results from another company - late arrivals, no calls, and a sense that the caregivers were not truly engaged. Their experience turned around when they met Mr. Baldin at the apartment complex, who connected them with a caregiver named Shawn. Shawn's involvement touched every daily need: cooking meals tailored to preferences, assisting with laundry, helping with showers, dressing, and cleaning bathrooms and kitchens. The caregiver's genuine care was the key factor, and the family emphasized the ability of Right at Home to tailor the match. They even jokingly noted that Shawn is a hard act to follow, underscoring how meaningful the right caregiver can be to a family's sense of security and well-being.

For families facing dementia, the care model described is particularly impactful. One narrative highlights a Dad with dementia who benefited from not only practical assistance - laundry, personal care, and daily routines - but also meaningful outings. Taking Dad for walks, library visits, and park trips provided essential engagement and quality of life. The providers, including John and Ayeshia, are described as professional and accommodating, willing to invest time to understand the patient's needs and then identify the perfect caregiver to meet them. The sentiment is that this arrangement was a blessing, reinforcing how a thoughtful match can transform daily life for both the person with dementia and their family.

Beyond individualized care plans, the caregiver experience itself stands out as a cultural hallmark of the service. Several reviews specifically praise the warmth and reliability of the caregiving team. Comments range from "the girls are very friendly and helpful" to "a fantastic experience with our caregiver - she fits into the family with ease." Caregivers not only handle practical tasks like housework and transportation to appointments, but also provide companionship through reading aloud, engaging conversations, and shared activities that support emotional and cognitive engagement. The presence of a consistent, compassionate caregiver creates a sense of normalcy and belonging that families deeply value.

Continuity and prioritization emerge as another strong theme. A family described using Right at Home for about six weeks, noting that every member of the team - from John Baldwin, the owner, to the aides who visit daily - has shown genuine care and made their mother a top priority. The caregiver's ability to integrate into the home routine and to offer reliable, daily support contributes to meaningful respite for caregivers who otherwise shoulder significant burdens. This relief is highlighted as a crucial benefit, enabling family members to attend to their own responsibilities and well-being while knowing their loved one is in good hands.

The most resonant takeaway across experiences is the sense that a caregiver can become part of the family. Several reviews emphasize the trust, comfort, and emotional connection that develops between the caregiver and the patient. Families express gratitude for companionship, attention to the patient's concerns, and the peace of mind that comes from a caregiver who is consistently kind, capable, and present. The relationship with the agency - through its leadership and office staff - also contributes to a smoother experience, evidenced by thoughtful coordination and a willingness to adapt to evolving needs.

Of course, not every account is flawless. One reviewer offers a stark counterpoint, describing significant frustrations with cost, weekend charges, and after-hours service that didn't meet expectations. Allegations include missed weekend care, poor after-hours communication, and incidents where aides allegedly mishandled meals, created messes, and failed to clean up - leading to a perception of elder abuse and a desire to assign zero stars. This perspective serves as a cautionary note that even highly regarded services can encounter serious lapses, underscoring the importance of clear scheduling, reliable after-hours support, strict caregiver screening, and transparent billing.

Taken together, the collection of experiences paints a nuanced portrait. When there is a strong match between caregiver skills and the family's needs, and when communication is responsive and dependable, Right at Home is described as transformative - providing not just practical support but genuine companionship, dignity, and relief for both patients and their families. The overarching message is hopeful: with careful planning, clear expectations, and ongoing collaboration with the agency's leadership and caregivers, in-home care can become a trusted, almost family-like resource that improves daily life and preserves precious routines.

This area of Perrysburg, Ohio is a vibrant and convenient location for senior living. With a variety of dining options such as Swig, Zingo's Mediterranean, and Waffle House within close proximity, residents can enjoy a diverse range of culinary experiences. Additionally, there are numerous cafes like The Bard’s Coffee and Levi & Lilacs Whiskey nearby for socializing or enjoying a quiet cup of coffee. For medical needs, there are several physicians' offices, pharmacies, and hospitals in the vicinity providing easy access to healthcare services. The presence of parks like Woodlands Park and Side Cut Metropark offers opportunities for outdoor recreation and relaxation. Public transportation is also readily available with Martin Luther King, Jr Plaza located just seven miles away. Overall, this area offers a well-rounded community with amenities to support a comfortable and active lifestyle for seniors.

Restaurants

• Swig (0.1 miles)
• Zingo's Mediterranean (0.2 miles)
• Waffle House (1.2 miles)
• Mr. Freeze (1.3 miles)
• Wendy's (1.4 miles)
• McDonald's (1.5 miles)
• Fricker's (1.6 miles)

Cafes

• The Bard’s Coffee (0.2 miles)
• Levi & Lilacs Whiskey (1.1 miles)
• Starbucks (1.6 miles)
• Panera Bread (1.6 miles)
• Starbucks (1.7 miles)
• The Flying Joe (2.4 miles)
• Starbucks (3.2 miles)

Parks

• Woodlands Park (0.8 miles)
• Side Cut Metropark (1.1 miles)
• Swan Creek Preserve Metropark (4.2 miles)
• Walbridge Park (4.5 miles)

Physicians

• Mercy Medical Plaza (1 miles)
• Robert Heizelman MD (1.3 miles)
• Intermed Associates (1.3 miles)
• Sleep Disorders Center of Perrysburg (1.4 miles)
• Northwest Ohio Urgent Care (1.7 miles)
• Maumee Pediatric & Associates (1.9 miles)
• Podiatric Assoc (2.1 miles)

Pharmacies

• Rite Aid (1.1 miles)
• The Drug Store of Perrysburg (1.5 miles)
• Rite Aid (1.5 miles)
• Walgreens (2.3 miles)
• Kroger Grocery Pickup and Delivery (2.7 miles)
• CVS Pharmacy (3 miles)
• Rite Aid (3.2 miles)

Hospitals

• St Luke's Hospital (2.9 miles)
• University of Toledo Medical Center (4.2 miles)
• UTMC - 4CD Oncology Hemoc Med-Surg (4.3 miles)
• St Luke's Hospital-Starbright Professional Center (4.7 miles)

Places of Worship

• Corpus Christi University Parish (6.5 miles)
• Immaculate Conception Catholic Church (6.6 miles)

Transportation

• Martin Luther King, Jr Plaza (7 miles)