Home Instead - Lima, OH

Pros

• Asia is praised for taking excellent care of the dad and going above and beyond.
• She ensures the dad's needs are met and that he does his exercises.
• She is respectful of the client's space and leaves the home as she found it or better.
• She is described as a blessing that reduces the family's everyday stress.
• The family thinks the world of Asia.
• Home Instead in Lima, Ohio is highly recommended.
• They quickly schedule workers to meet needs and consistently assign the same four caregivers, and they communicate well with the family.

Cons

• The reviewer claimed the company moved forward with having their father sign a contract for several thousand dollars without the caller's consent, despite promises to be contacted.
• The arrival staff reportedly had to be told repeatedly what to do, and one worker allegedly made very disturbing remarks, fueling distrust.
• The reviewer described the management staff as very unprofessional.
• They warned that while a two-week notice is required to terminate, the company can terminate at any time, and in one case gave only about 3.5 days' notice.
• The caregivers were said to be unable to handle the father's Alzheimer's-related behaviors, despite boasts of expertise.
• The two-week deposit had not been refunded even after more than 40 days.
• The reviewer indicated they would not trust their loved ones with this company.

Review

Across these accounts, the care landscape emerges as a mix of deeply meaningful human connection and serious administrative pitfalls. When Asia is involved, families repeatedly describe a level of dedication that goes beyond the ordinary. One reviewer paints a vivid portrait of Asia as an incredible aide who not only tends to Dad's needs but also actively supports his physical routines, ensuring he stays engaged with his exercises. The caregiver is praised for her quiet professionalism - she respects Dad's space and treats the home with care, leaving it as clean or cleaner than she found it. For this family, Asia's presence has been a true blessing, lifting a heavy load from daily life and easing ongoing stress in a very tangible way. It's a strongly positive reminder of how the right caregiver can become a trusted constant in a challenging situation.

In stark contrast, another reviewer shares a troubling chain of events tied to a different scenario - one that begins with a misplaced sense of assurance and spirals into what feels like a breakdown in communication and trust. They recount a consult arranged with a coordinator, with a clear stipulation: they would be dialed in to the call due to the father's cognitive decline, and the family member would be guiding him through the information. The promise to be contacted never materialized, and they discovered that their father had already signed a contract for a substantial sum, purportedly because an aunt was present. The emotional and financial stakes were high, and the experience underscored a failure in process that left the family feeling sidelined and unsettled from the outset.

As the arrival day approached, another layer of concern appears. The reviewers describe caregivers who needed to be instructed repeatedly, and they relay an impression of unprofessionalism in the management team. One comment in particular - about hearing "very disturbing things" from a caregiver - strikes a dissonant chord, raising questions about safety, trust, and the overall suitability of the service for their loved one. Taken together, these details contribute to a sense that, for this family, the care arrangement became inseparable from unease and doubt regarding the company's reliability and ethics.

Moving to another thread of experience, a separate entry offers a warmer, more consistently positive picture from Home Instead in Lima, Ohio (All God's Graces, Inc.). This review highlights a favorable arrangement for supplemental care in a retirement setting in Bluffton, where a brother-in-law was known to have exacting standards and a long track record of leadership. The caregivers here are commended for their speed in scheduling and for providing a stable team - four caregivers who rotated in a way that felt predictable and reassuring to the family. Communication is repeatedly emphasized as a strength, with families feeling well-informed and connected. In this narrative, the positive aspects - quiet professionalism, dependable coverage, and a sense of being listened to - leave the family confident in returning for future needs and eager to share their experience with others.

Yet even within the same general domain, there are cautionary notes about policy and practice that future families would do well to consider. One reviewer foregrounds the termination policy: a two-week advance notice is required to end a contract, but the organization reserves the right to terminate at any time. In their case, the contract was ended after only a month, with a notice window of a little more than three days. The caregivers' ability to handle Alzheimer's-related behaviors is another point of contention; despite assurances of expertise in this area, the family felt the care team struggled to manage the demanding behavioral aspects of the condition. Perhaps most troubling of all is the financial remnant: although more than forty days had elapsed since the contract's termination, the two-week deposit had not been refunded. This combination of abrupt terminations, unfulfilled promises, and delayed refunds paints a complex and cautionary picture of the financial and policy realities families can encounter.

Rounding out the collection, a final positive note speaks to a different household's experience: "My wife received excellent care in our home. The quality of staff, reliability, and honesty were excellent." This line serves as a succinct counterbalance to the more fraught experiences, underscoring that dependable, compassionate care can and does exist within the same ecosystem. When staff demonstrate reliability and integrity, families feel supported in tangible ways that extend beyond medical needs to include dignity, trust, and a sense of normalcy in their daily lives.

Taken together, these reviews illuminate both the strengths and the vulnerabilities in in-home care services. The consistent praise for dedicated caregivers like Asia highlights how meaningful a skilled, respectful, and proactive aide can be for families navigating aging, illness, or cognitive decline. They also point to the value of reliable scheduling, clear and proactive communication, and staff continuity as essential ingredients for a positive experience. On the other hand, the negative accounts draw attention to the risks of miscommunication, pressured sales dynamics, and abrupt terminations that can leave families scrambling and financially unsettled. They also remind us that even well-regarded agencies may struggle to align expectations with real-world behavioral challenges.

For families seeking in-home care, these perspectives underscore several practical takeaways: insist on clear communication about services and costs from the start, request a transparent plan for caregiver assignments and continuity, and understand termination and refund policies before signing. When you find a caregiver who embodies patience, tact, and attentiveness - someone who respects your home, supports your goals, and engages with your loved one with empathy - that relationship can be transformative. Conversely, if you encounter inconsistent communication, unilateral decisions, or signs that promises aren't being fulfilled, it's worth reassessing and seeking options that align more closely with your family's needs and values.

This part of Lima, Ohio, offers a convenient location with easy access to essential services and amenities. The area is home to several reputable physicians, hospitals, pharmacies, and the St Rita's Regional Cancer Center for comprehensive healthcare needs. There are also a variety of restaurants nearby, including Jerry's and McDonald's for dining options. For recreational activities, residents can enjoy Faurot Park and its green spaces. Additionally, there are several places of worship for spiritual growth and support within close proximity. Transportation options such as U-Haul Moving & Storage and Hertz Rent A Car provide convenience for travel needs. Overall, this area provides a mix of healthcare services, dining options, recreational facilities, and transportation services suitable for seniors looking to reside in a well-connected community in Lima.

Physicians

• Midwest Vein Clinic of Lima (0.3 miles)
• Internal Medicine Specialties (0.3 miles)
• West Market Street Family Physicians (0.3 miles)
• Eye Surgery Center of Western Ohio (0.3 miles)
• Martin & Martz Family Medicine (0.4 miles)
• Schea Suki C MD (0.4 miles)
• Anne M Gideon MD (0.4 miles)

Restaurants

• Jerry's (0.4 miles)
• McDonald's (0.7 miles)
• Lima's Finest Food Company (0.8 miles)
• Little Caesars Pizza (1.2 miles)
• Kewpee Hamburgers (1.2 miles)
• Thai Foods Carry Out (1.3 miles)
• Vino Bellissimo (1.4 miles)

Hospitals

• St Rita's Regional Cancer Center (0.4 miles)
• St Rita's Medical Center (0.4 miles)
• Premier Healthcare (0.4 miles)
• St Regis Medical Center Laboratory (0.4 miles)
• Family Birth Center of Lima Memorial Hospital (2.1 miles)
• Lima Memorial Medical Park (2.1 miles)
• Lima Memorial's Women's Health (2.2 miles)

Places of Worship

• Lima Muslim Center, Lima, Ohio, USA (0.7 miles)
• Trinity United Methodist Church (1 miles)
• St Rose Catholic Church (1 miles)
• St Charles Borromeo Church (1.1 miles)
• St John's Catholic Church (1.5 miles)
• Elm Street Church of the Brethren (1.6 miles)
• Central Christian Church (1.7 miles)

Parks

• Faurot Park (0.8 miles)

Pharmacies

• Heartlight (0.8 miles)
• Walgreens (1.2 miles)
• Rite Aid (1.4 miles)
• Walmart Pharmacy (1.5 miles)
• Rite Aid (2.6 miles)

Transportation

• U-Haul Moving & Storage (0.9 miles)
• Hertz Rent A Car (1.2 miles)

Cafes

• Biggby Coffee (1.3 miles)
• Bigsby Coffee (1.5 miles)
• Tim Hortons (1.9 miles)