HCF Management

Pros

• The staff are the friendliest the reviewer has ever met.
• Nursing aides are wonderful, caring, and helpful.
• Calling residents by name creates a warm sense of family unity.
• The company has a wonderful corporate support staff.
• Scott Unverferth, Penny Bercaw, Pat Harrod, Jeremy Monroe, Revis Nichols, and many others are top-notch and willing to help in any way they can.
• The caregivers are nice and friendly, and are appreciated.
• The company is described as having good morals.

Cons

• The interview process is criticized for stressing communication but failing to provide any follow-up, which is deemed unprofessional.
• Billing is described as an utter mess from day one, with a $700 credit on a relative's account not refunded for over six months.
• The facility is accused of being understaffed for the patient load, leading to long waits and inadequate care, with some residents needing two aides or hoyer lifts.
• A nurse is said to have over 30 patients, leaving staff stretched thin, care rushed, and multiple falls occurring over several months.
• The vaccine mandate discussion is framed as a legal risk, alleging potential fines and Stay orders, presenting the company's stance as problematic.

Review

A recent collection of firsthand accounts presents a complex and often contradictory portrait of HCF Management Inc. and its affiliated facilities, including Celina Manor. The throughline across the narratives is that experiences vary dramatically - from praise for individual caregivers and corporate support to sharp criticism of communication, staffing, and administrative practices. Taken together, the reviews reveal a healthcare environment where strong personal interactions and genuine care exist side by side with frustration over systemic gaps.

One thread comes from a recent job candidate who drove over an hour for an interview. The encounter left a lasting impression precisely because of the emphasis on communication. The interview apparently highlighted how critical clear, timely updates are to the organization's culture. Yet after the session, the candidate was told they would be contacted, and multiple attempts to follow up - via voicemail and email - went unanswered. The verdict is that, regardless of the hiring decision, the courtesy of a professional follow-up was expected but not delivered, underscoring a perceived mismatch between stated values and actual practice.

Billing concerns add another layer of dissatisfaction for families connected to Celina Manor. A mother who was on patient-pay status reportedly incurred ongoing billing issues from day one. Promises were made that statements would be corrected in the next month, but those promises did not materialize. A credit of more than $700 remained unreimbursed for more than six months after the mother moved out - a financial friction that critics describe as poor management and bookkeeping. The frustration is not purely cosmetic; it touches the core trust families place in the financial and administrative side of care.

Care quality and staffing emerge as a central theme in the critique. Several reviewers argue that the facility is undersupported for the number of residents it houses. The logic is straightforward: many residents require two aides to transfer, with some needing hoyer lifts. The resulting strain, they claim, manifests as long waits - for example, 45 minutes or more to use the bathroom - and a single nurse tending to 30 or more patients. With eight months of care experience in one case, critics report multiple falls and a sense that staffing levels and patient demands are out of balance. The call is for staffing ratios to be reassessed and for higher pay to attract and retain sufficient staff, paired with a more precise alignment between patient needs and available resources. Despite these concerns, some reviewers acknowledge the dedication of the staff, describing caregivers as hard-working, friendly, and genuinely caring, and expressing appreciation for their visible commitment even under taxing conditions.

Within the broader narrative, a tension surfaces between praise for individual staff and criticisms aimed at management. On one hand, there are strong, affirmative notes about the friendliness and warmth shown by individual nursing aides, who are described as caring, helpful, and encouraging a family-like atmosphere. The sentiment is that staff members deserve recognition for their compassion and for greeting residents by name, which fosters a sense of belonging and comfort for families during difficult times. On the other hand, a number of reviews call attention to management-level decisions and policies that appear to undermine those frontline strengths. Specific references to governance, accountability, and the handling of complex issues - like the vaccine policy - indicate a perception that higher-level leadership may not be aligned with the day-to-day realities experienced by residents, families, and frontline workers.

The vaccine policy and its legal framing add another dimension to the discourse. One critique emphasizes a direct confrontation with CMS vaccine mandates, presenting a viewpoint that mandatory vaccination constitutes an illegal act punishable by significant fines. The reviewer cites specific stays and legal notices, including a stated deadline and the claim that multiple states had secured stays against the mandate. The language is charged with a warning to the president of the company, urging adherence to the legal conditions of the time. This piece of feedback reflects a broader concern among some families and employees who see policy decisions as highly consequential, potentially at odds with personal beliefs or professional considerations. It's important to note that these remarks reflect a particular perspective and a moment in time, but they are part of the overall mosaic of experiences described.

Despite the friction described, there are also affirmations of corporate support and leadership. A different voice praises the corporate team as "top notch," naming several individuals who were reported as willing to assist in any way they could. This line of commentary stands in stark contrast to the harsher assessments of management and underscores the variability of experiences across different departments, shifts, or personal interactions. The juxtaposition of praise and criticism within the same ecosystem highlights how outcomes can be highly situational - dependent on who is involved, when they are involved, and what specific issues are being addressed.

Taken together, the reviews present a portrait of a facility and an organization with real strengths and notable shortcomings. On the positive side, residents and families repeatedly highlight the warmth, attentiveness, and genuine care of many staff members. The ability of certain caregivers to foster a sense of family, to call residents by name, and to demonstrate compassion is not only a comfort but a testament to the human capacity for care at its best within a demanding environment. On the negative side, the same narratives point to persistent gaps in communication, financial handling, adequate staffing, and consistent governance. The disconnect between frontline care and administrative processes emerges as a common source of frustration, leading to calls for more transparent follow-through, better resource allocation, and stronger alignment between policy and practice.

In the end, the collection of experiences illustrates a healthcare setting where compassion and competency can coexist with inefficiency and misalignment. Families and employees alike recognize and value the personal touch of diligent caregivers, even as they urge leadership to address systemic issues that hinder the overall quality of care. The hope expressed across these perspectives is simple yet powerful: that communication will be consistent, administrative matters will be handled with the same care seen at the bedside, and staffing levels will meet the real needs of residents. If these elements can be aligned, the facility has the potential to translate those everyday acts of kindness into a reliably strong overall experience for both residents and their families.

The neighborhood in Lima, Ohio is a well-rounded community with various amenities that cater to senior living. Residents have easy access to a variety of restaurants such as Lima Locos, Vino Bellissimo, and Old Barn Out Back for dining options. There are also several places of worship nearby including Central Christian Church and St Charles Borromeo Church for spiritual needs. The area is well-served by healthcare facilities like Ottawa Valley Center, Lima Memorial Hospital, and St Rita's Regional Cancer Center for medical care. Additionally, there are pharmacies like Walgreens and Walmart Pharmacy for convenient access to medications. For recreational activities, residents can enjoy Faurot Park and cafes like Biggby Coffee for socializing. Transportation options such as U-Haul Moving & Storage and Hertz Rent A Car provide convenience for getting around the area. Overall, this neighborhood offers a comfortable and convenient living environment for seniors in Lima, Ohio.

Restaurants

• Lima Locos (0.5 miles)
• Vino Bellissimo (0.6 miles)
• Sharon Dairy King (0.9 miles)
• Old Barn Out Back (0.9 miles)
• Ike's Great American Restaurant (1.1 miles)
• Burger King (1.4 miles)
• La Charreada Shawnee (1.4 miles)

Places of Worship

• Central Christian Church (0.7 miles)
• St Charles Borromeo Church (0.9 miles)
• Shawnee United Methodist Church (1.7 miles)
• Churches (1.7 miles)
• Lima Muslim Center, Lima, Ohio, USA (2.2 miles)
• Shawnee First Church of God (2.2 miles)
• St Rose Catholic Church (2.5 miles)

Hospitals

• Ottawa Valley Center (0.8 miles)
• West Central Ohio Regional Healthcare Alliance (1.3 miles)
• Lima Memorial Hospital (1.4 miles)
• Lima Memorial Medical Park (1.7 miles)
• St Rita's Regional Cancer Center (2 miles)
• St Regis Medical Center Laboratory (2.1 miles)
• St Rita's Occupational Health (2.1 miles)

Physicians

• Dr Akers (0.9 miles)
• MidWest Vein Clinic of Lima (0.9 miles)
• Kidz Paradise Pediatrics (1.1 miles)
• Vein Care Center (1.3 miles)
• St Rita's Family Medicine-Shawnee (1.3 miles)
• Dr Glen F. Aukerman (1.3 miles)
• Gastroenterology Of West Central Ohio (1.5 miles)

Parks

• Faurot Park (1.5 miles)

Pharmacies

• Walgreens (1.7 miles)
• Walmart Pharmacy (1.9 miles)
• Heartlight (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Rite Aid (3.3 miles)

Cafes

• Biggby Coffee (1.8 miles)
• Tim Hortons (2.7 miles)
• Bigsby Coffee (3.4 miles)

Transportation

• U-Haul Moving & Storage (2.4 miles)
• Hertz Rent A Car (2.4 miles)
• Bailey's Whitetale Taxidermy (3.3 miles)