Dalan House Adult Group Home

Pros

• Jess is praised as the kindest, most humble RN the reviewer has encountered.
• Lori D is described as very kind and compassionate.
• Caretenders' staff are described as awesome and exceptionally caring.
• The agency is commended for great care and coordinating services and is highly recommended.
• A late-night nurse visit is described as reassuring and greatly appreciated.

Cons

• They felt the agency failed to call back or inform them from day one.
• The first visit started late, with the nurse arriving around 5pm.
• They reported poor communication and missed/unclear appointment confirmations.
• They claimed the agency added services not recommended by doctors, causing excessive red tape to fix.
• Two of the first three visitors did not know their situation, requiring the couple to educate them.
• On the third visit, the nurse did not know the needed care and had to be educated by the family.
• They described the physical therapy scheduling as chaotic, with unannounced calls and inappropriate timing.
• They called the group the most unprofessional they had encountered in over 20 years of medical care, and criticized the Fairfield Medical Center affiliation.

Review

The collection of reviews paints a picture of Caretenders that is deeply mixed. On one end of the spectrum are heartfelt tributes to individual caregivers whose kindness and competence made a meaningful difference during challenging times. On the other end are loud, specific complaints about scheduling missteps, miscommunications, and care coordination that left families frustrated and feeling left in the dark. Taken together, the comments reveal both the power of compassionate, dedicated nursing care and the critical importance of reliable, clear communication and coordination across the organization.

Several reviewers highlight standout caregivers who left a lasting positive impression. One patient single-handedly thanked an exceptional nurse, Jess, calling her "the kindest, most humble RN" they've encountered after a difficult few months. The person emphasized that Jess stood out in a landscape of many nurses they had met recently, expressing sincere gratitude for being assigned to her care. Another note of praise came from someone who credited a nurse named Lori D with extraordinary care - describing her as very kind and compassionate, driving a long distance at night to reach them and providing reassurance about their family member's condition. There are more affirmations about the overall care team being "awesome," with phrases like "took exceptional care of my mama" and gratitude for the care and coordination the agency provided. In these accounts, the caregivers themselves - who arrived, listened, explained, and offered comfort - are consistently the bright spot, and for many families, their presence makes difficult days feel manageable.

Yet alongside these warm testimonials, there are persistent cautions about the organization's operations and communication practices. A recurring complaint centers on poor communication and unclear expectations. One reviewer described a pattern of silence and ineffective callbacks: "It's been 5 days and still haven't heard from them. I have called several times and told I would receive a call back." In another instance, a representative told them the reason for a denial of services - "her insurance was not accepted" - without timely or proactive outreach to explain options or next steps, prompting the taxpayer-like frustration echoed in the call, "Why didn't they call us day 1 to let us know? Answer; we don't do that!" These episodes reflect a perceived gap between the care that can be delivered by individual nurses and the systemic follow-through that families rely on to organize ongoing services.

Scheduling and reliability also drew strong criticism. Reviews describe missed windows, late arrivals (going as far as nearly 5 pm for a first visit), and confusing, conflicting information about when services would occur. One account recounts a cycle of appointments that were set for Thursday, with confirmations in advance, yet no one showed up on the scheduled days; when a call was finally made, plans shifted and a new wave of uncertainty followed. Another family described being told a visit would come that day, only to receive no nurse or call, followed by a scramble to rebook. The sentiment across these notes is that families with real time needs are repeatedly left waiting for updates that fail to materialize, all while juggling doctors' appointments and other responsibilities.

There are also pointed criticisms about overreach and misalignment with medical guidance. One lengthy, strongly worded review alleged that services were added that doctors did not recommend and that excessive red tape followed to correct the situation. The reviewer described a series of misaligned visits: initial visitors who did not understand the patient's condition, then a third nurse who did not know the patient well enough to tailor care, forcing the patient and spouse to educate the caregiver themselves. The situation escalated with a physical therapy scheduling mix-up, where a therapist appeared on a day when no therapy was planned, prompting confrontation with a local supervisor who later suggested cancellation - an exchange described as "unbelievable" and "the most unprofessional group of people" they had dealt with in many years. The complaint notes a broader dissatisfaction with the Lancaster office's ability to coordinate care with doctors and services, and even questions the affiliation with Fairfield Medical Center, implying that the missteps reflect systemic problems beyond a single miscommunication.

Despite the criticisms, the reviews collectively underscore a core truth about home health care: when it works well, it can be a lifeline. The deeply personal appreciation for compassionate nursing - caregiver empathy, responsiveness, and the human touch - is clear and powerful. Families repeatedly express gratitude for nurses who listen, reassure, and provide comfort in the most trying times, reminding readers that the patient-provider relationship at the individual level can make a profound difference even when organizational processes falter. This juxtaposition suggests that improving Caretenders' outcomes will likely come from strengthening systems of communication, scheduling reliability, and alignment with medical recommendations, while preserving and expanding the compassionate, patient-centered care that so many families already value.

In the end, the stories present a nuanced portrait: remarkable personal care delivered by skilled nurses, matched with frustrating experiences of delays, miscommunication, and procedural misalignment that undermine trust and continuity of care. The hopeful takeaway is that the quality of individual caregivers can shine through even when administrative and logistical hurdles obscure it. Families looking for Caretenders should expect the best from the bedside and may benefit from clearer, more proactive communication and more rigorous coordination across offices to ensure that what starts with compassionate, capable nursing ends with a reliable, well-structured plan of care.

In the heart of Lancaster, Ohio, you will find a welcoming community with easy access to various essential amenities. Within a short distance, you can visit reputable pharmacies such as David Pharmacy and Risch Drug Stores, as well as healthcare facilities like Fairfield Medical Center and Fairfield Obgyn & Associates. There are also numerous dining options nearby, including McDonald's, Subway, and Great Wall Chinese Restaurant. For spiritual comfort, there are several places of worship close by such as St Bernadette Church and the Church of Jesus Christ of Latter Day Saints. Additionally, nature enthusiasts can enjoy the tranquility of nearby parks like Arney Run Park and Chestnut Ridge Metro Park. With convenient transportation options such as Fairfield County Airport and various taxidermy shops in the vicinity for leisure activities, this area offers a blend of convenience and natural beauty for seniors considering senior living in Lancaster.

Pharmacies

• David Pharmacy (0.1 miles)
• Risch Drug Stores (1.2 miles)
• Risch Drug Stores (1.8 miles)
• Risch Drug Stores (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Risch Drug Store (2.4 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• McDonald's (0.1 miles)
• Subway (0.4 miles)
• Great Wall Chinese Restaurant (0.5 miles)
• Bair's Concessions (1.4 miles)
• Long Branch Cafe (1.6 miles)
• Tiki Bowling Lanes (1.7 miles)
• Deb's Corner Cafe (1.7 miles)

Physicians

• Fairfield Obgyn & Associates (0.2 miles)
• Maureen A Delphia MD (0.3 miles)
• Fairfield Internal Medicine (0.3 miles)
• Jason B. Lichten, MD, FACS (0.3 miles)
• Lancaster Hematology Oncology (0.4 miles)
• Lancaster Radiation Oncology (0.4 miles)
• Pradeep Pandya- Urologist (0.4 miles)

Hospitals

• Fairfield Medical Center (0.4 miles)
• Fairfield Kidney Center (0.5 miles)
• Smiths Grove Sanitarium (1.3 miles)
• Fairfield Medical Center (1.7 miles)
• Fairfield Mental Retardation (2 miles)
• Veterans Affairs Clinic (2.6 miles)

Places of Worship

• St Bernadette Church (1 miles)
• Church of Jesus Christ of Latter Day Saints (2.5 miles)
• St. Mark Catholic Church (3.2 miles)
• Chime Master Systems (6.5 miles)
• Calvary United Methodist Church (7.5 miles)
• Thurston United Methodist Church (8.7 miles)
• Gateway Outreach Ministries (11.5 miles)

Parks

• Fountain At The Square (1.6 miles)
• Arney Run Park (6.9 miles)
• Clear Creek Metro Park (10.4 miles)
• Lockville Park (11.3 miles)
• Chestnut Ridge Metro Park (11.8 miles)
• Buckeye Lake State Park (13.5 miles)

Cafes

• L-City Pop-Up Coffee (1.6 miles)
• Tim Hortons (2 miles)
• Panera Bread (4 miles)

Transportation

• Fairfield County Airport (LHQ) (5.5 miles)
• Rushcreek Taxidermy (7.6 miles)
• New Creations Taxidermy & Deer Processing (13 miles)