Otterbein North Shore

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  • Interior

    A cozy billiard room featuring a pool table, comfortable seating, and wall art.

  • Decor

    A cozy and well-decorated bedroom featuring a comfortable bed, stylish nightstands, and warm lighting.

  • Living Room

    A bright and cozy living room featuring comfortable furniture and natural light.

  • Building

    A modern church building surrounded by lush green grass and trees.

  • Architecture

    A suburban residential house with a spacious front lawn and clear blue sky.

  • Dining

    A caregiver serves a meal to an elderly woman, showcasing the warmth of dining experiences in assisted living.

  • Landscaping

    A charming home surrounded by vibrant flowers under a bright blue sky.

  • Bathroom

    A well-lit modern bathroom featuring a stylish vanity and shower space.

  • Park

    A cheerful man enjoying a bike ride in the park, greeted by friendly seniors sitting nearby.

  • Living Space

    A cheerful group of seniors gathers together in a warm and inviting indoor space, happily waving at the camera.

Otterbein North Shore

9400 North Shore Boulevard, Lakeside Marblehead, OH 43440

For more information about senior living options: (844) 490-3973

4.2 from 22 reviews
5 stars
17
4 stars
1
3 stars
0
2 stars
0
1 stars
4

Assisted Living Continuing Care Retirement Community (CCRC) Independent Living Memory Care Respite Care Skilled Nursing Facility

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    Overall Review of Otterbein North Shore

    Pros

    • pro Sammy is described as one of the best employees, offering calming, responsive assistance with a warm smile.
    • pro The staff are caring, attentive, and consistently go above and beyond for residents.
    • pro Otterbein Marblehead has a gorgeous, well-maintained campus with amenities like a theater, fitness center, pool, and lakefront views.
    • pro The campus offers a wide range of living options, from independent living to rehabilitation services, on a beautiful property.
    • pro The rehab center is warm and home-like, focusing on personalized care rather than a sterile hospital environment.
    • pro The dining experience is outstanding, with Chef Frank addressing dietary needs and offering ample choices.
    • pro The grounds are lovely, with walking paths, gardens, and peaceful outdoor spaces that create a sense of home.
    • pro The community is exceptionally clean, with spotless common areas and well-kept living spaces.
    • pro Residents have access to a variety of activities and social events that keep them engaged and connected.
    • pro Families feel secure and supported by responsive staff and leadership.
    • pro Otterbein accepts Medicaid, increasing accessibility for those who may need it.
    • pro The facility feels like a true community where residents can live safely yet independently.

    Cons

    • pro The social worker Stacy McMurray is horrible at communication and not fit for the job.
    • pro Phyllis Gysan, the head of nursing, is extremely hit-or-miss and has an unprofessional bedside manner.
    • pro The executive director Jennifer Lenthe does not communicate unless pressured, often requiring a lawyer to prompt a reply.
    • pro The staff are not capable of performing their jobs in a professional, caring, or prompt fashion.
    • pro Transportation scheduling is unreliable; times and dates are routinely messed up, requiring excessive follow-up.
    • pro Insurance decisions dictate care more than the needs of residents, limiting appropriate rehab.
    • pro The rehab care can be slow and under-staffed, with only 1-2 aides at a time, leading to insufficient care.
    • pro The reviewer would not recommend sending a loved one there.

    Review

    The collection of reviews paints a vivid portrait of Otterbein Marblehead and its related hospitalities, capturing families' journeys through rehab, assisted living, and ongoing care. Across stories of recovery after injury, transitions from hospital-style environments to warmer, home-like settings, and the day-to-day rhythms of a well-kept campus, a common thread emerges: a strong appreciation for a caring, attentive staff and a beautifully maintained place that feels like a community more than a facility. The messages come from different angles and with different experiences, but they all circle back to the same sense of reassurance that the right kind of care is available when a loved one needs it most.

    A standout thread throughout the praise is the impact of one exceptional team member. Sammy, in particular, is repeatedly described as "one of the best people" readers will encounter, with her "smile" and calming presence helping ease both patients and families through difficult moments. Reviewers note that Sammy is not only kind but highly effective in addressing concerns, guiding families through insurance and logistics, and being immediately available whenever there's a question or need. This level of personal accessibility and warmth seems to anchor many families' confidence in the facility, making Sammy a touchstone figure in the overall experience.

    The physical setting and amenities contribute significantly to the favorable impressions. Multiple reviewers describe the campus as absolutely gorgeous and expansive, with features like a theater, a well-equipped fitness center, a pool, and a restaurant on the grounds. The location right off Lake Erie, the presence of walking paths and gardens, and practical touches like golf carts all combine to create a campus that feels upscale yet inviting. The cleanness and upkeep are consistently praised, and the grounds are depicted as soothing places for residents to enjoy time outside or simply relax in a well-maintained environment. The sense of beauty and accessibility appears to play a meaningful role in residents' comfort and families' peace of mind.

    Care, compassion, and the overall culture of service shine through in many of the testimonials. Families repeatedly highlight staff across departments - maintenance, dining, nursing, social work, and therapy - who go "above and beyond" to make residents feel comfortable and valued. The rehab experience at Otterbein Marblehead is described as notably warm and home-like, in contrast to sterile hospital environments; therapists and nurses are presented as attentive and collaborative, ensuring residents have what they need to feel secure and engaged. Dining patients are not forgotten either; the kitchen team, including Chef Frank, is praised for meals that are flavorful, thoughtfully prepared, and adaptable to residents' needs, with an emphasis on choices and accessibility for those who have difficulty eating. The combination of active programming - cards, games, fitness classes, and social events - and a staff that genuinely cares about quality of life gives many families a strong sense that their loved ones are thriving.

    Several reviews singled out specific, moving personal experiences that reinforce why families feel Otterbein is the right place for their loved ones. One parent lauds the freedom her 96-year-old mother enjoys - independence within a supportive, caring framework - and quotes the resident's own fond impression: "This is a nice place. It's a nice room, a nice bed?and nice people!" The sense that residents can live safely, stay socially connected, and still receive individual attention from attentive staff resonates deeply with families who are juggling medical needs, insurance constraints, and the desire for dignity and comfort in aging.

    Not every note is uniformly glowing, and an especially candid review adds important nuance. It recounts a long, challenging experience with Jane Baker House, where insurance dictated the level and duration of skilled rehab care, and where the family encountered inconsistent communication and scheduling glitches. The writer acknowledges some staff were helpful in the moment, but they describe a pattern of uneven responsiveness from certain individuals, including a social worker and a head of nursing, whose delays and gaps in communication created ongoing frustration. The reviewer also highlights transportation mishaps and a sense that leadership did not consistently intervene to resolve issues promptly. Yet, even within that critique, there are recognitions of positive attributes - dedication from some aides, and, in a late acknowledgment, a standout employee in the assisted living setting, Steve, who is described as "the absolute best employee Otterbein has." The takeaway is not a blanket condemnation but a frank, mixed assessment that underscores how critical clear communication and reliable coordination are to families navigating care for a loved one whose needs evolve over time.

    Taken as a whole, the reviews present Otterbein Marblehead and its related facilities as places that many families choose after difficult experiences elsewhere, drawn by the promise of a beautiful campus, a range of living options, and a culture of genuine care. The overwhelming sentiment is one of gratitude for the attentive staff, the comforting atmosphere, and the sense that loved ones can live with dignity, activity, and companionship - even as insurance, transitions, and administrative logistics can still present real challenges for some families. For those seeking rehab, assisted living, or ongoing care near Lake Erie, the voices here converge on a hopeful message: with the right people - like Sammy - and the right environment, a community can become a true haven where both residents and their families feel heard, respected, and cared for every step of the way.

    Features

    Housing

    • 103 resident community capacity 103 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Continuing Care Retirement Community (CCRC) Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
    • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
    • Respite Care Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Otterbein North Shore in Lakeside Marblehead, OH is a premier assisted living community that provides a wide range of care services and amenities to meet the unique needs of older adults. As a Continuing Care Retirement Community (CCRC), residents have access to various levels of care, including independent living, memory care, respite care, and skilled nursing facility options.

    The community offers a comfortable and welcoming environment with spacious accommodations that are fully furnished and include private bathrooms. Residents can enjoy the convenience of having housekeeping services and move-in coordination assistance. They also have access to a variety of amenities such as a beauty salon, gaming room, small library, computer center, fitness room, and wellness center.

    At Otterbein North Shore, dining is an enjoyable experience with restaurant-style dining that accommodates special dietary restrictions. The community also offers transportation arrangements for non-medical needs to help residents stay connected with the surrounding area.

    To promote an active lifestyle, the community organizes scheduled daily activities such as fitness programs and resident-run activities. Additionally, there are planned day trips for residents to explore nearby parks and cafes or visit places of worship in the area.

    With its exceptional care services, numerous amenities, and convenient location near cafes, parks, restaurants, and places of worship; Otterbein North Shore is an ideal choice for older adults seeking an assisted living community that prioritizes their comfort, well-being, and independence.

    Videos

    Nearby Places of Interest

    Cafes

    • Coffee and Cream (0.4 miles)
    • Biggby Coffee (5.3 miles)
    • R Coffee Corner (5.7 miles)
    • Dockside Cafe (6.1 miles)
    • Vita Urbana (6.4 miles)

    Restaurants

    • Netty's Chili Dogs (0.4 miles)
    • Brown's Dairy Dock (1.2 miles)
    • Big Boppers Bones (1.9 miles)
    • Canoe Club Wine Bar (3.5 miles)
    • Crow's Nest (3.5 miles)
    • Crabby Joe's Dockside (3.6 miles)
    • Kelleys Island Brewery (4.1 miles)

    Places of Worship

    • St Joseph's Catholic Church (1.1 miles)

    Parks

    • Marblehead Lighthouse State Park (2.3 miles)
    • Shoreline Park (6.2 miles)
    • Lions Park (6.5 miles)
    • South Bass Island State Park (8.2 miles)

    Transportation

    • Frontier Town Station (5 miles)
    • Amtrak Train Station (7.2 miles)

    Pharmacies

    • Bassett's Market (5.3 miles)
    • Bassett's Market Pharmacy (5.3 miles)
    • CVS Pharmacy (6.7 miles)
    • Buderer Drug Co. (6.7 miles)
    • The Stadium Pharmacy (7.7 miles)
    • Kroger Pharmacy (7.8 miles)
    • Rite Aid (8 miles)

    Physicians

    • Ottawa Family Care Center (5.6 miles)
    • Psychiatric Services (6.2 miles)
    • Galligers Office (6.2 miles)
    • Carlos G Lowell (6.2 miles)
    • Firelands Physician Group - Neurosurgery (7 miles)
    • Erie Neurosurgery & Assoc (7 miles)
    • North Coast Surgical Associates (7 miles)

    Hospitals

    • Firelands Regional Medical Center (7 miles)
    • Firelands S Campus (7.5 miles)
    • Firelands Regional Medical Center (7.5 miles)
    • American Homepatient (8.4 miles)

    Frequently Asked Questions

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