Close To Home I
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503 Vernon Street, Ironton, OH 45638
For more information about senior living options: (844) 490-3973
A strongly negative experience with a service that handles resident communication and groceries has been described in detail, painting a picture of chronic unresponsiveness and a pattern of letdowns that left the reviewer feeling neglected and misled. The core complaint centers on the company's apparent failure to pick up the phone when a caller tries to reach a resident, making it feel impossible to establish any meaningful line of communication. This single issue - an inability to connect when it matters most - seems to have cascaded into a broader sense of unreliability and frustration that colors the reviewer's entire view of the service.
The reviewer also raises concerns about how groceries and other orders are handled, specifically pointing to a practice involving tips. According to the account, tips are either taken away after an order is placed or not accounted for in the manner they were expected to be. This alleged mismanagement naturally compounds the dissatisfaction, as it adds a financial dimension to the service failures. The language used suggests not just dissatisfaction with timing or accuracy, but an impression that the service is failing to honor typical expectations of fairness and transparency in tipping practices.
Another major thread in the testimony concerns a specific individual described as "Rachel," who is said to have promised to provide assistance or to call back within a certain timeframe. The reviewer asserts that these promises were never fulfilled - most notably with a commitment that Rachel would contact them, a promise that extended from Monday onward but never materialized. The claim portrays a pattern of broken commitments and unfulfilled assurances, which the reviewer interprets as deceptive and indicative of a broader problem with accountability within the company.
The reviewer stresses the personal stakes involved in these experiences, noting serious medical and caregiving circumstances. They describe themselves as being on total disability with significant health issues, suggesting that the service failures are not merely annoying inconveniences but added burdens during what should be a more straightforward, supportive process. The repeated assurances from Rachel, followed by a lack of contact, are framed as not just disappointments but deceitful interactions that exacerbate the reviewer's vulnerability and dependence on reliable support.
There is a pointed conclusion, reinforced by emotional impact, that the company should not be recommended to anyone. The reviewer's experience is cast as a warning to others: the combination of unresponsiveness, questionable tipping practices, and broken promises creates an environment in which trust is eroded and the most vulnerable participants can be let down repeatedly. The sister named Debbie is mentioned as part of the chain of communication, suggesting that family members also bear the burden of trying to coordinate essential services that fail to deliver.
Ultimately, the account reads as a comprehensive indictment of the service's reliability and integrity from the perspective of a person relying on it during a time of serious health concerns. The emphasis is on the consequences of miscommunication, the financial ambiguities around tipping, and the repeated assurances that never come to fruition. It is a narrative framed around disappointment and distrust, urging potential users to proceed with extreme caution and to seek alternatives that prioritize clear communication, accountability, and dependable delivery of services.
Close To Home I in Ironton, OH is a welcoming and fully-furnished assisted living community that prioritizes the comfort and well-being of its residents. With a range of amenities and care services, our community offers a supportive environment where individuals can feel at home while receiving the assistance they need.
Our residents can enjoy the convenience of cable or satellite TV in their rooms, along with Wi-Fi/high-speed internet access to stay connected with loved ones or engage in online activities. We have a delightful dining room where nutritious meals are served restaurant-style, accommodating special dietary restrictions for those with diabetes or other needs.
Close To Home I incorporates various recreational spaces to promote an active and engaged lifestyle. Our outdoor area provides a beautiful garden for residents to relax and enjoy nature. Additionally, we have a small library where individuals can find books and materials to stimulate their minds.
Care services are available round-the-clock, ensuring that residents receive 24-hour supervision from our attentive staff. Assistance with activities of daily living such as bathing, dressing, and transfers is provided to promote independence and dignity. Our caregivers also assist with medication management to ensure proper administration.
We understand the importance of mental wellness, which is why we offer a mental wellness program designed to support emotional health. This program includes activities and therapies aimed at reducing stress, improving cognitive abilities, and enhancing overall well-being.
At Close To Home I, we prioritize the safety and convenience of our residents by offering move-in coordination services. We also provide housekeeping services to maintain cleanliness in common areas and help individuals maintain a comfortable living space.
Being situated in Ironton, OH means having easy access to nearby amenities that enhance resident's quality of life. There are two cafes within close proximity for socializing or enjoying a cup of coffee. In addition, there are numerous pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals nearby – making it convenient for residents to meet their daily needs and enjoy recreational activities.
Close To Home I in Ironton, OH is a warm and inviting assisted living community that offers a range of amenities and care services to support the well-being of our residents. We strive to create a comfortable and engaging environment where individuals can thrive and enjoy their golden years.
Close To Home I is located at 503 Vernon Street, Ironton, OH 45638 in Scioto County, Ohio
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