Westover Retirement Community

Pros

• Residents at Westover Retirement have become active participants in various community activities, such as chair volleyball and bingo, indicating a positive adjustment to their new home.
• Families express comfort knowing their loved ones are cared for in a safe and nurturing environment with dedicated staff at Westover.
• The cleanliness of the facility and friendly interactions between staff and residents create a welcoming atmosphere that families appreciate.
• Residents frequently praise the quality of care provided by the staff, highlighting their kindness and attentiveness.
• Families feel reassured by the range of engaging activities offered, which contribute to residents' happiness and well-being.
• Positive comments about the dining experience reflect satisfaction with food quality and variety in the community, although some feedback indicates room for improvement in this area.
• The physical and occupational therapy departments receive commendations for their effectiveness and compassionate service to residents needing rehabilitation support.

Cons

• The facility is perceived as unsafe due to a door being left unlocked around the clock, with claims that staff are not adequately monitoring who comes and goes.
• The care was described as very poor, with long wait times for restroom assistance and unfulfilled bathing schedules.
• Residents reported that sheets were not changed regularly, leading family members to strip beds themselves for fresh linens.
• One review mentioned that residents were left alone in the restroom, which was against care protocols.
• There were complaints about the dining service, noting that the food quality had significantly declined and was often inedible due to spiciness or lack of flavor.
• Fresh fruit was reportedly served sparingly, with requests for specific items being denied due to cost concerns.

Review

Westover Retirement has garnered a range of reviews from residents and their families, reflecting both positive experiences and concerns related to care, safety, and dining services. Many families express deep satisfaction with the care their loved ones receive at Westover. For instance, one reviewer highlights their mother-in-law's transition into assisted living, noting that while she initially struggled to adjust, she has since become an active participant in community activities like chair volleyball and bingo. The supportive environment not only helped her settle in but also made her feel safer and happier than she could have at home.

Another review praises the attentive staff who evidently foster strong relationships with the residents. The warmth and friendliness of the staff are frequently noted. A son emphasizes how comforted he feels knowing his father is in a caring environment where the staff consistently prioritize the well-being of residents. Activities such as themed dinner nights and physical exercise classes further contribute to a stimulating atmosphere at Westover, demonstrating a commitment to both entertainment and wellness.

In stark contrast to these positive sentiments are some serious concerns raised by families regarding safety and quality of care. Reviews mention alarming incidents involving unlocked doors—the lack of security creates anxiety about residents' safety. One reviewer described feeling disturbed after discovering a door left unsecured without adequate supervision at the front desk. This lack of vigilance raises significant concerns for families who want assurance that their loved ones are in a protected environment.

Care quality also comes under scrutiny, particularly concerning responsiveness during personal care needs. Individuals have reported delays—sometimes up to thirty minutes—when requesting assistance for essential needs like using the restroom. Complaints about inconsistent bathing schedules have also been shared; caregivers sometimes pass responsibility among themselves leading to missed appointments for personal hygiene—a core aspect of resident dignity and care.

Dining services seem to represent another critical area needing improvement based on several negative remarks from residents about food quality since a change in service providers. Residents have voiced dissatisfaction with poorly described menus that often feature bland or overly spicy dishes lacking texture or nutritional value. Reports indicate that requests for fresh fruit went unaddressed due to cost concerns, which many families argue is unacceptable given that they pay premium rates for meals intended to nourish their loved ones.

Despite these issues, some reviewers still hold high regard for specific departments within Westover, particularly mentioning exceptional physical and occupational therapy services that yielded positive results through kindness and professionalism from staff members involved in rehabilitation efforts. Families ultimately reveal mixed feelings—while many appreciate aspects such as cleanliness, friendly interactions among staff members with residents’ needs being acknowledged positively highlight strengths worth noting in this retirement community situated near Hamilton, Ohio. Achieving balance through addressing existing shortcomings could enhance Westover's reputation even further as it navigates what matters most: providing compassionate care tailored to its residents’ overall well-being.

This part of Hamilton, Ohio offers a variety of dining options including Chinese cuisine at Golden Dragon, Mexican fare at El Mariachi II, and Italian dishes at Gina's Italian Kitchen and Tavern. There are also convenient pharmacy options such as CVS and Walgreens within close proximity for any medication needs. Additionally, there are several healthcare facilities nearby including Oncology Hematology Care and Fort Hamilton Hospital. For leisure activities, there are cafes like True West Coffee and parks like Marcum Park for outdoor enjoyment. Overall, this area provides a mix of amenities that cater to different needs and interests for seniors considering living in Hamilton.

Restaurants

• Golden Dragon (0.1 miles)
• Chipotle Mexican Grill (0.3 miles)
• El Mariachi II (0.4 miles)
• Taqueria Guanajuato (0.5 miles)
• Larosa's (0.5 miles)
• McDonald's (0.8 miles)
• Gina's Italian Kitchen and Tavern (0.8 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (1.4 miles)
• Walgreens (5 miles)
• CVS Pharmacy (7 miles)
• Walgreens (7.8 miles)
• Walgreens (7.9 miles)
• Walgreens (8.2 miles)

Physicians

• Oncology Hematology Care (0.5 miles)
• Beresh Pain Management (0.5 miles)
• Wing Eyecare - Hamilton (0.5 miles)
• Kettering Physicians Primary Care (0.8 miles)
• Gastrocare of Southwest Ohio (1.1 miles)
• Fort Hamilton Wound Center (1.1 miles)
• Scheidler Medical Preferred (1.4 miles)

Hospitals

• Fort Hamilton Hospital (0.7 miles)
• Fort Hamilton Hospital (1.1 miles)
• Butler County Medical Center (5.1 miles)
• Mccullough Hyde Ross Medical (5.2 miles)
• Group Health Medical Center (8.3 miles)
• Cincinnati Children's Fairfield (8.4 miles)
• Mercy Health Fairfield Hospital (8.5 miles)

Cafes

• True West Coffee (1.7 miles)
• Starbucks (8.1 miles)
• Patterson's Cafe (10.1 miles)
• Starbucks (10.1 miles)
• Kofenya (10.2 miles)

Theaters

• Holiday Auto Theatre (1.8 miles)
• Showcase Cinema de Lux Springdale 18 (10.3 miles)

Parks

• Marcum Park (2.2 miles)
• Rentschler Forest Preserve Ranger Sta (5 miles)
• Harbin Park (7.1 miles)
• Oxford Dog Park (10.4 miles)
• Oxford Parks & Recreation (10.5 miles)

Transportation

• U-Haul Moving & Storage (2.9 miles)