2801 Greenacre Drive, Findlay, OH 45840
For more information about senior living options: (844) 490-3973
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Taylor makes the admission process smooth for families. The aides and nurses are amazing, and Chef Kyle makes exceptionally good soups. The Heritage is highly recommended for family needs. The staff at The Heritage are friendly, caring, and dedicated. The meals are nourishing and the food quality is consistently excellent. The therapy department provides outpatient services that are extremely beneficial. The Heritage makes residents feel at home and supports them in reaching their goals. Taylor is a Godsend for admissions, consistently ensuring smooth processes and checking in. The facility is clean, and the nursing staff are attentive and responsive. The monthly Family Brunch is a wonderful, enjoyable event with good food.
One reviewer called The Heritage "heartless" and warned not to let loved ones near what they described as awful people, blaming management for negative conditions and construction dust. A commenter stated, "Don't do business with these folks," criticizing the office manager as never being able to respond. Another reviewer claimed their mother suffered black and blue marks at the facility and urged others to avoid it. A critic charged that executive director Ben Perkins is in charge of ongoing "horrible things," implying persistent negative conditions. A post noted that residents can be bored and need more activities, and mentioned communication issues between the office and residents/families.The Heritage emerges in these reviews as a place that many families come to rely on for both care and connection. Across a broad range of experiences, residents and their loved ones repeatedly highlight smooth admissions, attentive frontline staff, and a warm, home-like atmosphere. The admission process, far from being a hurdle, is described as exceptionally smooth and supportive thanks in large part to Taylor, the admission coordinator. Multiple voices thank her specifically for guiding families through three different admissions and for checking in afterward, making what can be a stressful time feel organized and compassionate. The sentiment is clear: when families arrive, Taylor and her team set a tone of efficiency, care, and personal attention that shapes the entire experience.
Behind the admissions desk, the day-to-day care at The Heritage is consistently praised. Residents recovering from surgery or dealing with ongoing needs describe a staff that is friendly, caring, and dedicated. Nurses, CNAs, and therapists are repeatedly commended for their professionalism and for taking the time to listen and respond to individual concerns. One resident specifically notes the value of the therapy team, describing therapists who are attentive and effective, while another highlights the reliability and warmth of the nursing staff across all shifts. The comments suggest a culture where care is not merely procedural but relational - staff who talk with residents, share smiles, and help keep patients engaged with their recovery.
The therapeutic services and overall care plan receive particular emphasis in several reviews. The Heritage is portrayed as a place where rehab is a coordinated, multi-disciplinary effort, with PT and OT seen as pivotal to progress. In addition to in-facility therapy, several reviews point to the outpatient therapy options that extend the benefits beyond the walls of the building. Families repeatedly express appreciation for the consistent, goal-oriented approach of therapists and for the way therapy teams collaborate with nursing staff to support each resident's path to independence and strength. This integrated approach, combined with careful medical oversight, appears to be a cornerstone of residents' positive trajectories as they work toward returning home or achieving their personal wellness goals.
The dining experience and daily routine also figure prominently in the overall impression of The Heritage. The food is widely described as excellent, with particular admiration for the culinary team and soups prepared by Chef Kyle. The structure of meals - three nourishing options daily with accommodations for dietary needs - along with the routine cadence of service at set times, is repeatedly cited as a hallmark of quality. Beyond meals, residents celebrate a vibrant menu of activities and opportunities for socialization and enrichment. The facility hosts events like family-friendly brunches, and the care team makes sure there are engaging activities for everyone, from exercise classes to crafts to Bible study. The combination of good food, structured activities, and a supportive staff creates a lively, welcoming environment that many residents call home.
Family-centered care and emotional well-being are central themes in many testimonials. Several reviews describe how care teams become like family, providing not only clinical support but also emotional warmth. The sense of belonging is palpable in comments about staff who rise to the occasion during difficult times, the consistent empathy shown by caregivers, and the feeling of continuity - doorways open, introductions clear, and residents and their families kept informed. For some, the presence of a stable, caring staff has helped avert loneliness and depression during the rehabilitation journey. The Heritage is portrayed as a place where residents feel seen, supported, and connected to the people around them, which in turn fosters hope and motivation.
Yet the collection of reviews is not uniformly celebratory. A notable minority voice raises serious concerns about management and conditions on site. One reviewer delivers a stark warning to avoid the facility, alleging maladministration, harmful treatment practices, and ongoing construction dust that affects both residents and staff. This perspective also mentions perceived lack of responsiveness from the office manager and accuses the leadership team of prioritizing financial or operational goals over residents' well-being. The same reviewer contrasts The Heritage with another facility, implying a better experience elsewhere. While this view stands apart from the overwhelmingly positive tone of other comments, it serves as a reminder that experiences can diverge and that ongoing attention to staff welfare, safety, and transparent communication remains essential.
Despite the criticisms raised by a single voice, many families speak to the depth of commitment they see in The Heritage's staff. Names such as Taylor, Taleesha, Melissa, Clark, Cody, Jamie, Debbie, Alexis, Bridget, Valerie, Jessica, and others surface repeatedly as part of the caregiving narrative. The consistency of these affirmations - care tied to daily responsibilities, ongoing check-ins, and a sense of being part of a larger care team - helps paint a portrait of a facility where relationship-building matters as much as clinical proficiency. For families, knowing their loved ones are treated with respect, kindness, and genuine attention provides a powerful foundation of trust during a challenging life transition.
In sum, The Heritage presents itself through these reviews as a facility that works hard to deliver compassionate, comprehensive care. The admissions process is widely praised for its smoothness and personal touch, while the staff across nursing, therapy, and kitchen teams earns frequent kudos for dedication and warmth. Residents and families frequently describe a sense of home, reinforced by meaningful activities, reliable care, and opportunities for social and spiritual engagement. At the same time, there are voices calling for ongoing improvements in administration, communication, and work conditions, reminding us that a truly exceptional senior-care experience is never static but continually refined. For those considering The Heritage, the collective sentiment suggests visiting to see firsthand how the community feels in person and to meet the people who are making this a place many families choose as their loved ones' home.
30 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Estates in Findlay, OH is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community provides fully furnished accommodations with options for cable or satellite TV and Wi-Fi/high-speed internet, allowing residents to stay connected and entertained. Each resident also has access to a kitchenette for added convenience. Housekeeping services are provided to maintain a clean and tidy living environment.
For dining, Heritage Estates offers restaurant-style meals prepared by trained chefs. Special dietary restrictions are taken into consideration to accommodate each resident's unique needs.
Residents can enjoy the beautiful outdoor spaces and gardens, perfect for relaxation or socializing with fellow residents. For those who enjoy reading, there is a small library available on-site.
Care services at Heritage Estates include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also provides medication management for residents who require it. Additionally, there is a mental wellness program in place to support the emotional well-being of residents.
Heritage Estates is conveniently located near various amenities in the area. There are cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, hospitals, and transportation options nearby for easy access and convenience.
Overall, Heritage Estates in Findlay, OH offers a comfortable and caring environment where seniors can receive personalized assistance while enjoying a range of amenities and engaging in various activities.
Heritage Estates is located at 2801 Greenacre Drive, Findlay, OH 45840 in Hancock County, Ohio
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