Heartland Of Woodridge

Pros

• The staff at Heartland of Woodridge is very cordial, providing excellent care that keeps residents happy.
• New management has made a significant positive impact on the facility, showing commitment to both patients and staff.
• The facility offers engaging activities like Bingo, which contribute to the residents' happiness and well-being.
• The Director of Nursing consistently followed up with patients to ensure their needs were met, demonstrating attentive care.
• Many staff members, especially in physical therapy, are praised for their friendly and welcoming interactions with residents.
• Family members appreciate the convenience of the facility's location in relation to their homes.
• Overall experiences have been wonderful for some residents, highlighting a capable team ready to provide excellent care when needed.

Cons

• The staff at the facility is disorganized, unprofessional, and uncaring.
• Residents frequently wait too long for assistance, with some experiencing delays of 30 to 45 minutes.
• There are allegations of neglectful care, including patients being left in soiled beds and not receiving timely medication.
• Some staff members display a lack of accountability for patient well-being and have been reported to use inappropriate language about residents.
• The facility's cleanliness is questionable, with reports of dirty rooms and unkempt conditions upon arrival.
• Families are dissatisfied with the meals provided, as dietary needs are often ignored or unmet.
• There are reports of staff being overworked, leading to inadequate care for residents.
• A family member expressed that they would not recommend the facility for anyone’s loved one due to poor treatment experiences.

Review

The reviews for Heartland of Woodridge present a complex portrait of the facility, underscoring both commendable aspects and significant areas of concern. On the one hand, many reviewers have expressed satisfaction with the level of care provided to their loved ones. One reviewer noted that their parents—one in assisted living and the other receiving skilled care—are thriving, highlighting the clean environment and cordial staff as key factors contributing to their happiness. Activities like Bingo and therapeutic services were mentioned as beneficial components of resident engagement. The proximity of Heartland to family members is also a recurring theme, which adds an extra layer of convenience for those visiting.

However, not all experiences have been positive; several reviews pointed out severe shortcomings in care and management. A particularly alarming account described a long-standing resident's experience that was marred by neglect and inadequate facilities upon admission. Initially promised a private room, this resident found herself placed in an unclean space with specific care needs unmet. Delays in responding to call lights—reportedly stretching 30 to 45 minutes—led to uncomfortable situations where residents frequently suffered from poor hygiene or unmet medical needs. Furthermore, instances of miscommunication among staff regarding medication administration demonstrated a troubling lack of accountability in patient care.

Another reviewer highlighted systemic issues resulting from under-staffing, depicting a scenario where caregivers were overwhelmed with responsibilities across multiple patients. This overextension creates an environment where quality care becomes compromised; aides often struggle to meet immediate patient needs due to being spread too thinly across assignments. One review lamented that the nursing home’s cost did not reflect adequate staffing levels, suggesting a misalignment between financial resources allocated to labor and actual patient care rendered.

Despite these challenges, some families reported positive interactions with certain staff members who are described as hardworking and dedicated. For instance, physical therapy teams received high praise for their professionalism and effectiveness while directly engaging with residents during treatments. Yet even amidst good experiences, issues continued to emerge surrounding dietary provisions; one family recounted how their diabetic relative received meals that did not accommodate her specific health requirements—a frustration echoed by others who felt that dietary needs were overlooked or inadequately addressed.

Moreover, it has become evident through various accounts that communication problems may be exacerbating existing challenges at Heartland. Staff members appeared ill-prepared or unwilling to address urgent concerns promptly; one review recounted delays caused by nurses who refused to administer medications unless reminded by patients suffering cognitive decline. This scenario reinforces calls for improved training protocols focused on empathy and responsiveness among nursing staff.

Ultimately, while there are certainly commendable aspects within Heartland of Woodridge—including some dedicated employees striving hard under challenging conditions—the systemic flaws presented in these reviews reveal urgent areas requiring attention from management. Families grappling with emotional distress want assurance that their loved ones will receive not just competent but compassionate care tailored specifically to individual health needs without undue delay or neglect. There’s hope expressed through positive encounters among some team members but accompanied by profound disappointment over persistent organizational shortcomings affecting overall patient welfare—all emphasizing a need for improvement across both staffing and operational policies at Heartland.

Restaurants

• Olive Garden (0.6 miles)
• McDonald's (0.9 miles)
• Pappadeaux Seafood Kitchen (1.1 miles)
• McDonald's (1.5 miles)
• Buffalo Joes (1.5 miles)
• Wendy's (1.7 miles)
• Cracker Barrel (1.7 miles)

Physicians

• Allergy & Asthma Care - Drs. Sodhi And Seyerle (0.6 miles)
• Bowen Center For Women's Health (2 miles)
• Springdale Family Medicine (2.4 miles)
• UC Health Primary Care Family Medicine (2.7 miles)
• Ear Nose & Throat Specialists (5 miles)
• Reading Family Practice (6.1 miles)
• Hamilton Health Associates (6.1 miles)

Theaters

• Showcase Cinema de Lux Springdale 18 (0.9 miles)
• AMC West Chester 18 (4.2 miles)

Hospitals

• Mercy Health Fairfield Hospital (1.2 miles)
• Cincinnati Children's Fairfield (1.2 miles)
• Group Health Medical Center (4 miles)
• Butler County Medical Center (5.1 miles)

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.8 miles)
• Home Care Pharmacy (2.9 miles)
• Walgreens (3.2 miles)
• Walgreens (3.5 miles)
• Walgreens (4.6 miles)

Parks

• Winton Woods Cherry Hill Shelter (3.2 miles)
• Harbin Park (4.3 miles)
• Sharon Woods Park (5.4 miles)
• Blue Ash Summit Park (7 miles)
• Marcum Park (7.4 miles)

Cafes

• Starbucks (3.8 miles)
• Starbucks (4.3 miles)
• Starbucks (5.6 miles)
• Gabby's Cafe (5.7 miles)
• Panera Bread (6 miles)
• Starbucks (6.6 miles)
• Starbucks (6.9 miles)

Places of Worship

• St James of the Valley (5.7 miles)
• St Anne Episcopal Church (5.9 miles)
• Lifespring Christian Church (6.6 miles)
• St Vivian's Catholic Church (6.6 miles)
• Vineyard Church Northwest (7.1 miles)
• Adath Israel Congregation (7.6 miles)

Transportation

• U-Haul Moving & Storage (6.8 miles)