Golden Heart Senior Care - Dayton

Pros

• The caregivers are professional, caring, compassionate, supportive, and knowledgeable about the needs of someone with dementia.
• The office staff are prompt in returning calls and stay responsive.
• The Executive Director personally visits the home to check on the client and ensure procedures are followed.
• Golden Heart was prompt in starting services and thorough in supporting recovery after a fall.
• The professionalism, customer service, organization, and communication are top-notch.
• Golden Heart consistently goes above and beyond to ensure loved ones are cared for, providing peace of mind.
• The staff are kind, quick to respond, and dedicated to patient care; referrals from professionals are highly positive.
• The caregivers are experienced, fully vetted, trained, and build relationships with clients, treating them like family.

Cons

• A reviewer claimed Golden Heart does not work with clients locally at all, contradicting the "near me" client claim on Indeed, and stated they were asked to drive an hour from home.

Review

Golden Heart Senior Home Care has become a trusted partner for many families, seen time and again as a compassionate, reliable, and professional support system for loved ones aging at home. Across the numerous sentiments shared, the common thread is that the caregivers are not only skilled and knowledgeable about dementia and other health needs, but also genuinely kind and attentive. Families repeatedly note that the team operates with a level of care that feels both respectful and personal, turning what can be a stressful situation into a reassuring experience. One reviewer captured it succinctly: the staff are "professional, caring, compassionate, supportive and knowledgeable of the needs of a person with dementia," an description echoed by many who have welcomed Golden Heart into their homes.

From the first contact to ongoing daily routines, the consistency of service stands out. Clients praise the office for being responsive - "The office staff have returned calls that I've made promptly" - and the organization shown by the leadership is frequently highlighted as a positive differentiator. The Executive Director's hands-on approach - visiting homes, talking with caregivers, and ensuring that procedures are followed - adds an extra layer of assurance for families who want to know their loved ones are in capable hands. It's common to hear that caregivers arrive with a calm professionalism, and families often feel they would "give them more stars if I could" because the care exceeds expectations.

Service versatility and adaptability are strongly emphasized. Caregivers have performed showers, prepared meals, and cleaned the house, all while maintaining a patient, respectful attitude toward the person receiving care. The ability to adapt to urgent or last-minute needs is another recurring highlight. One reviewer who needed help after a fall described the process as "prompt at starting my services so very last minute," with Golden Heart guiding them through every step, providing familiar and friendly faces, and being "very thorough" in presenting resources and options.

People who join Golden Heart as caregivers themselves often speak highly of the organization's culture and standards. A caregiver with more than 35 years of experience wrote that "the professionalism, customer service, organization and communication has been nothing less than top notch." This sentiment is complemented by praise from senior care professionals who recommend Golden Heart to their clients, noting that staff are "very kind and look out for their patients' needs," and that the company, being family-owned, brings a personal commitment to high-quality care.

The experience extends beyond the patient to provide peace of mind for families who live out of state. Reviews mention mothers, wives, and husbands being cared for with diligence and warmth, giving families confidence that their loved ones are in good hands even when they cannot be there personally. In one poignant example, a family living in another state felt reassured as Golden Heart "went above and beyond to ensure my Mother In Law is cared for properly." The impact is described as a reliable beacon of support during challenging times, including end-of-life and hospice care where appropriate.

End-of-life and hospice-related care show the depth of Golden Heart's commitment. When a fragile moment demanded nighttime help, the agency responded quickly, arranging an aide within hours so the family could rest. Caregivers stayed by the loved one's side, allowing family members to catch sleep between medication doses. Such immediacy and compassionate presence during a difficult period are highlighted as not just competent care, but genuine emotional support.

Long-term partnership and enduring impact are echoed in stories spanning years of service. One family recounted five years of professional, responsible caregiving through ups and downs in a parent's medical condition, with Golden Heart stepping up as needs evolved. Another family described how Golden Heart's team helped them navigate the entire home care process, from initial assessment to ongoing care, with staff who are "kind, capable, and reliable," and an administrative team that is "helpful and responsive."

There are many specific affirmations of individual staff excellence and local leadership. In Dayton and Centerville, caregivers and coordinators like Becky, Kalani, and Carmen were singled out for dedication during critical times. The sentiment runs strong: these teams are "extremely professional, caring, flexible and went well beyond our expectations." There is genuine gratitude expressed for the people who make a tangible difference at moments when a family needs reassurance, companionship, and practical support like light housekeeping, meal preparation, and appointment assistance.

Not every experience is without caveat. A reviewer noted a contrasting experience where the agency seemed less aligned with the person's geographic needs, indicating that they were asked to drive a long distance and felt that the company "do not work with you at all." This reminder serves as a caution that while many families have found Golden Heart to be a perfect fit, location and service areas are important considerations for prospective clients.

Overall, Golden Heart Senior Home Care is portrayed as a dependable, compassionate, and well-organized partner for families seeking in-home care. The combination of professional staff, responsive administration, and a personal, hands-on leadership approach creates an environment where loved ones can live with dignity at home, while families gain confidence and reassurance through each step of the care journey. For many, Golden Heart has become more than a service provider; it is a trusted ally in navigating the complexities of aging, dementia care, and end-of-life support.

Restaurants

• Chick-Fil-A (0.2 miles)
• Raising Cane's Chicken Fingers (0.2 miles)
• Frickers (0.3 miles)
• McDonald's (0.3 miles)
• El Rancho Grande (0.3 miles)
• Bargos Grill & Tap (1.1 miles)
• Mack's Tavern (1.3 miles)

Pharmacies

• Discount Drug Mart (0.2 miles)
• Home Med Equipment & Respiratory (0.5 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (2.1 miles)
• Kroger Pharmacy (2.2 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.4 miles)

Cafes

• Starbucks (0.3 miles)
• Starbucks (2 miles)
• Panera Bread (2.8 miles)
• Starbucks (4.7 miles)

Physicians

• Wagshul, Fred Lung Center of America (0.3 miles)
• Augusta, James Ttering Health Medical Group Bariatric Surgery (0.4 miles)
• Kettering Physician Network Primary Care (0.5 miles)
• Vertrae : Kamal Woods, MD, MBA, FAANS (0.9 miles)
• Sanderman Frank III, DDS (1.3 miles)
• Amol Soin (1.4 miles)
• Advanced Dermatology (1.5 miles)

Parks

• Rosewood Park (1.8 miles)
• Cox Arboretum MetroPark (2.5 miles)
• Schoolhouse Park (3.8 miles)
• Lincoln Park (5.2 miles)

Hospitals

• Life Care Hospitals-Dayton (1.9 miles)
• Kettering Health Breast Center (3 miles)
• Dayton Children's Outpatient (3.5 miles)
• Miami Valley South (4.6 miles)
• Miami Valley Hospital South (4.6 miles)
• Kettering Medical Center (4.9 miles)

Theaters

• Cinemark Dayton South 16 + XD (2.1 miles)

Places of Worship

• West Carrollton Church of the Nazarene (4 miles)