24/7 Brightstar in Centerville, OH

Pros

• Jasmine C has been a great help, ensuring clients receive the help they need.
• Jasmine C is highly dependable and self-directed, consistently going above and beyond.
• Caroline is fast, efficient, and friendly in her care.
• Brandy Tapia provides Frank with confidence during wheelchair transfers and handles cooking, cleaning, and hygiene.
• Becky is highly skilled, compassionate, and consistently attentive during wound care.
• Jenny is caring, patient, and willing to help even on days off.
• Cece (Crystiale Bolds) is an organized, caring "angel" who puts the client at ease.
• Angel is an absolute godsend, bringing comfort and dignity to care.
• Francoise is amazing, with a positive attitude and dependable, personalized care.
• Patricia is fully engaged, dependable, and consistently professional in caring for her father.
• Marge is an exceptional nurse who connects with patients and families and advocates with doctors to ensure proper dosing.

Cons

• One reviewer described the owner yelling at Kyrsten, calling the conduct unethical.
• They said BrightStar showed verbal intimidation and unresolved issues, effectively giving the impression of zero-star service.
• A customer canceled due to a complete lack of professionalism, with multiple missed appointments and poor communication.
• They claimed staff often do not show up on time or at all and that the company lies about why visits cannot occur.
• A reviewer stated BrightStar started well but deteriorated under leadership changes, describing the company as disorganized and not customer-focused.
• They criticized a nurse for lacking emotion or engagement and failing to provide needed care, leading to the case being dropped.

Review

BrightStar Care Centerville is best suited for families that need highly skilled, in-home nursing and caregiver support with a strong emphasis on continuity. The 24/7 model suits loved ones who require around-the-clock assistance, wound care, complex medical management, and help with activities of daily living while remaining at home. Across numerous testimonials, the caregivers - nurses and aides alike - are repeatedly described as on time, compassionate, and technically capable, with the ability to handle medical tasks, coordination with physicians, and daily routines that keep a homebound patient stable. When a caregiver remains consistent over time, families report real peace of mind and meaningful lifts in quality of life for both patient and household.

Yet, some families should consider alternatives if unwavering reliability and administrative consistency are non-negotiable. A pattern emerges in reviews of scheduling and coverage: occasional missed visits, last-minute changes, or delays in confirming shifts can create real disruption. A handful of accounts point to gaps in office communication, long holds, and uneven follow-through, especially when shifts require backup coverage or handling of last-minute staffing needs. For families with extremely time-sensitive requirements or a rigid, predictable schedule, these operational vulnerabilities may undermine the care plan unless there is proactive, explicit management in place.

The strongest pros - the clinical depth and the care teams' demonstrated commitment - often offset these cons when managed well. BrightStar Centerville consistently earns praise for nurses who deliver advanced care, from wound care to complex medication management, and for aides who extend beyond basic tasks to anticipate needs, assist with meals, light housekeeping, and transportation. Several caregivers are highlighted for their reliability, empathy, and ability to establish trust quickly with patients and families. The ability to sustain a consistent care team is repeatedly cited as a decisive advantage for dementia management, memory-care transitions, and pediatric or medically fragile cases where stable relationships drive better outcomes.

At the same time, the service is not without credibility challenges. Some reviewers describe frustration with the office side - difficulty securing timely coverage when a primary caregiver is unavailable, insufficient communication during shift changes, or inconsistent follow-up on issues raised by families. Reports vary by location and individual experiences, and while many families sing BrightStar's praises, others warn that organizational missteps can derail a care plan if not promptly addressed. For families who have faced prior problems with staffing instability at other agencies, these contrasts underscore the need for a clearly defined point of contact, a guaranteed primary caregiver, and a solid backup strategy before enrollment.

From a decision-making standpoint, BrightStar Centerville benefits from demanding upfront arrangements. Prospective clients should request a dedicated care manager, insist on a primary nurse or aide who has demonstrated long-tenure, and lock in a robust contingency plan for nights and weekends. It is wise to verify the process for replacing staff when necessary, and to confirm how quickly coverage can be arranged if a caregiver becomes unavailable. Families should also seek references from cases with similar medical complexities and ask about the continuity of care over time. Clear expectations around scheduling, communication cadence, and escalation pathways will curb most of the potential friction noted in reviews.

In the end, BrightStar Care Centerville stands out as a high-caliber partner for families prioritizing compassionate, professional in-home care and specialized clinical support. The caregiver pool is praised for reliability, empathy, and clinical competence, with many testimonials highlighting punctuality and the willingness to go the extra mile. The greatest caveat is the potential for scheduling hiccups or uneven administrative responsiveness; these risks are most manageable with a formal service-level agreement that guarantees a fixed care team and reliable coverage. For households that can demand and enforce such guarantees, BrightStar Centerville is a compelling, well-regarded option.

Centerville, Ohio offers a convenient and vibrant community for seniors looking to settle down. With a variety of dining options such as Chipotle Mexican Grill, BJ's Restaurant & Brewhouse, and Milano’s Pizza, Subs & Taps, you can enjoy delicious meals without having to travel far. Medical care is easily accessible with Physicians like Cornerstone Pediatrics and Oak Creek Ob-Gyn nearby, as well as hospitals including Miami Valley South and Kettering Health Breast Center. For leisure activities, you can relax in parks like Rosewood Park or enjoy a movie at Cinemark Dayton South 16 + XD. Additionally, there are several pharmacies like CVS Pharmacy and Walgreens in the area for your convenience. Overall, Centerville offers a diverse range of amenities that cater to the needs of seniors looking for a comfortable and fulfilling lifestyle.

Restaurants

• Chipotle Mexican Grill (1.4 miles)
• BJ's Restaurant & Brewhouse (1.5 miles)
• Milano’s Pizza, Subs & Taps (1.7 miles)
• El Rancho Grande (2.5 miles)
• Raising Cane's Chicken Fingers (2.5 miles)
• Chick-Fil-A (2.5 miles)
• Archer's Tavern (2.5 miles)

Physicians

• Cornerstone Pediatrics (1.4 miles)
• Oak Creek Ob-Gyn (1.5 miles)
• Kettering Health Springboro Health Center (1.7 miles)
• Sleep Management Institute (2 miles)
• Wagshul, Fred Lung Center of America (2.2 miles)
• Plastic Surgery Institute Of Dayton (2.3 miles)
• Advanced Cardiovascular Care (2.5 miles)

Cafes

• Panera Bread (1.5 miles)
• Starbucks (1.7 miles)
• Starbucks (2.6 miles)
• Starbucks (6.2 miles)
• Starbucks (7 miles)

Parks

• Rosewood Park (1.6 miles)
• Schoolhouse Park (3.9 miles)
• Cox Arboretum MetroPark (4.3 miles)

Hospitals

• Dayton Children's Outpatient (1.8 miles)
• Life Care Hospitals-Dayton (3.3 miles)
• Kettering Health Breast Center (3.8 miles)
• Conover Health Plus (4.7 miles)
• Miami Valley South (6.2 miles)
• Miami Valley Hospital South (6.3 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Discount Drug Mart (2.3 miles)
• Kroger Pharmacy (2.4 miles)
• Walgreens (2.7 miles)
• Home Med Equipment & Respiratory (2.8 miles)
• CVS Pharmacy (2.9 miles)
• The Medicine Shoppe Pharmacy (3 miles)

Theaters

• Cinemark Dayton South 16 + XD (3.6 miles)

Places of Worship

• West Carrollton Church of the Nazarene (5.5 miles)