Home Care Assistance Columbus in Upper Arlington, OH

Pros

• The Key is professional, responsive, and provides qualified care for those in Central Ohio.
• Alysce and her team are great at answering questions and meeting families' needs; they are highly recommended.
• The Key helped families through hard times and showed care for their loved ones; families are thankful and would highly recommend.
• The team is caring, reliable, and professional, providing excellent support and real peace of mind; highly recommended.
• TheKey is compassionate and caring; families would call on them again if needed.
• Jennifer was amazing - knowledgeable, caring, and patient; highly effective in helping and explaining things; The Key nursing services are highly recommended.
• Jennifer provides steady, kind, and thorough care; highly recommended.
• The Caregivers were amazing; the care felt like family; highly recommended.
• The Key has been an essential part of rehab and caregivers were great and with mom when they couldn't be.
• The Key saved the family; best experience with caregivers, office staff, and care manager; highly recommended.
• The Key Upper Arlington has been fantastic: responsive, professional, skilled, and compassionate; 24-hour care plan in place quickly.
• The Key staff are wonderful, caring, and a huge help; highly recommended.

Cons

• The company is very hard to communicate with.
• The quality of care dropped significantly after a few months.
• The agency did not properly match aides to clients as promised.
• Aides assigned were new to the position and did not have proper training.
• The relative was left alone for an extended period.
• An aide went home during a shift while clocked in and billed for services.
• The manager blamed the relative's mental state instead of helping navigate care.
• The reviewer would not recommend Home Care Assistance to anyone.

Review

This community is most appropriate for families that need reliable, in-home care with the ability to scale up to 24/7 coverage while maintaining a clearly defined care plan. It excels for loved ones recovering from surgery, dealing with memory or mobility challenges, or simply requiring steady companionship and daily assistance so that staying at home remains safe and dignified. The strongest signal across reviews is the depth of caregiver talent and the proactive office support: a dedicated care manager, rapid plan development, and a willingness to adjust as needs shift. For families who prize real-time communication, predictable scheduling, and a team that treats seniors with patience and respect, this option consistently delivers.

That said, there are reasonable avenues to consider alternatives, especially for households with tighter budgets or heightened sensitivity to staffing stability. A minority of families report experiences in the wider home-care market where matching the right aide, maintaining consistent schedules, and sustaining urgent responsiveness proved challenging. While these are not the core experience described for the Upper Arlington operation, they serve as a practical reminder that in-home care remains a market with variability. Prospective clients should enter conversations with clear expectations about matching, supervision, and the mechanism for stepping in quickly when concerns arise.

The most compelling strengths - compassion, reliability, and professional competence - do a decisive job of offsetting the common drawbacks that can appear in this space. Caregivers are consistently characterized as thoughtful and patient, with many reviews highlighting the ability of aides to connect with seniors, respect memory challenges, and provide not just tasks but genuine reassurance. Office teams are praised for being accessible, empathetic, and capable of translating a family's wishes into concrete, actionable plans. When a client needs a plan that translates into actual daily routines - medication reminders, personalized activity schedules, mobility support - the strengths become decisive: peace of mind for families and safer, more comfortable days for seniors at home.

To maximize the odds of a positive outcome, families should focus on concrete, upfront controls. Require a dedicated care manager who will stay involved, not just at intake but through ongoing weekly or biweekly updates. Insist on a written, adaptive care plan with milestones and clear delegation of responsibilities to aides, with backup coverage for holidays and emergencies. Demand predictable scheduling and a transparent on-call process, so concerns can be escalated without delay. Ask for real-world references and a demonstration of how memory care or rehabilitation needs are managed, including how caregivers are trained to handle memory loss with dignity. These steps align with the best experiences described by families who felt truly supported.

In practical terms, this option shines brightest for seniors who want to remain at home after surgery or during progressive cognitive or physical changes, provided a strong care manager oversees a reliable, well-matched team. It is equally strong for families seeking respite or regular companionship to supplement family care, with confidence that the team can step in when life gets busy or when health fluctuates. However, it is prudent to pair enthusiasm with due diligence: verify the stability of scheduling, the rigor of caregiver training, and the effectiveness of the communication loop. If any of these fall short, or if a family anticipates barriers to ongoing oversight, it becomes wise to compare other providers or demand stricter service guarantees upfront.

Overall, this Upper Arlington option emerges as a top-tier choice for in-home care, built on the bedrock of compassionate, capable caregivers and a responsive, organized office framework. The strongest verdict rests with families who need reliable, adaptable support that preserves independence while delivering practical help and steady oversight. For those who can tolerate occasional scheduling nuances or who value the comfort of a clearly staffed care team, the path forward is straightforward: schedule a detailed planning session, insist on a named care manager, and lay out a concrete, flexible care plan with guaranteed touchpoints. For households with tighter margins or a history of inconsistent staffing, it remains essential to conduct direct comparisons and probe deeply into real-world outcomes before committing.

This part of Upper Arlington, Ohio offers convenient access to essential amenities such as pharmacies, restaurants, places of worship, parks, cafes, physicians, hospitals, and transportation options. With multiple pharmacies nearby like Walgreens and CVS Pharmacy, you can easily access medication needs. There are also various dining options ranging from fast food chains like Arby's and Taco Bell to local favorites such as Brassica and Barrio Tacos. Places of worship like St. Andrew Church and Scioto Ridge United Methodist Church provide spiritual support within the community. Additionally, the proximity to parks like Quarry Trails Metro Park and Thompson Park offers opportunities for outdoor recreation. Access to healthcare services is readily available with physicians' offices and hospitals in close proximity. Overall, this area provides a well-rounded environment for senior living with a range of amenities nearby for convenience and comfort.

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (0.9 miles)
• Kroger Pharmacy (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.9 miles)
• Market District Supermarket (2.9 miles)

Restaurants

• Brassica (1.2 miles)
• Arby's (1.5 miles)
• Barrio Tacos (2.2 miles)
• Taco Bell (2.3 miles)
• Local Cantina (2.3 miles)
• Grandview Cafe (2.4 miles)
• Wendy's (2.4 miles)

Places of Worship

• St Andrew Church (1.8 miles)
• St Christopher Church (2.3 miles)
• Scioto Ridge United Methodist Church (3.1 miles)
• Holy Name Church (3.3 miles)
• Saint Brendan Catholic Church (3.4 miles)

Parks

• Quarry Trails Metro Park (2 miles)
• Thompson Park (2.1 miles)
• Whetstone Park / Park of Roses (3.3 miles)
• Carriage Place Park (4 miles)
• Goodale Park (4.2 miles)
• Antrim Park (4.8 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (2.7 miles)
• Crimson Cup (3.8 miles)
• Fox in the Snow Cafe (4.2 miles)
• Panera Bread (4.9 miles)
• One Line Coffee (5 miles)

Physicians

• Tri-Village Family Health (2.1 miles)
• Martha Moorehouse Medical Pavillion Lung and Allergy Center (2.1 miles)
• OhioHealth Riverside Family Practice (2.2 miles)
• Arlington-Mill Run Internal Medicine (2.4 miles)
• Mid Oh Cardiology & Vascular (2.4 miles)
• Northwest Family Physicians (2.6 miles)
• Internal Medicine Pediatrics Hilliard (2.6 miles)

Hospitals

• Ohio Health (2.5 miles)
• OSU Harding Hospital (2.9 miles)
• Richard M Ross Heart Hospital (3 miles)
• Select Specialty Hospital (3.8 miles)

Transportation

• The Ohio State University Airport at Don Scott Field (OSU) (4.2 miles)

Theaters

• AMC Starplex Columbus 10 (4.8 miles)