First Community Village Healthcare Center

Pros

• The staff at First Community Village provided excellent care, demonstrating attentiveness and compassion during rehabilitation stays.
• Visitors noted that the environment was well-kept, clean, and inviting, contributing to a positive experience for residents.
• Residents appreciated the wide array of amenities available at First Community Village, enhancing their overall comfort and enjoyment during their stay.
• Many family members expressed satisfaction with the professionalism and responsiveness of the staff when addressing concerns or questions.
• The layout of First Community Village was praised for being conducive to social interaction and engagement among residents.

Cons

• The facility is overwhelmed, leading to poor care and unmet promises for residents.
• High upfront costs result in no benefits for families requiring extra care.
• Staff morale is low, and communication is poor, contributing to a lack of effective care.
• There were incidents of staff not using gloves while serving meals, indicating a disregard for hygiene standards.
• Patients have experienced severe health issues, including infections and bed sores due to inadequate care.
• One reviewer described the experience as a nightmare, emphasizing the negative impact on their loved one's health.
• Despite a good initial impression during visits, the actual care provided fell short of expectations.
• The facility is primarily staffed by temporary agency workers, which may affect consistency in patient care.

Review

The experiences shared by families regarding long-term care facilities highlight a significant disparity in the quality of services provided, coupled with the emotional and financial toll such transitions can take on both patients and their loved ones. One particular facility has received sharply contrasting reviews from different individuals, reflecting a spectrum of satisfaction that ranges from severe disappointment to genuine appreciation for care received.

A disheartening narrative emerges from one reviewer who describes their experience as "terrible," punctuated by unmet promises and overwhelmed staff. The upfront costs associated with the care service turned out to be exorbitant, highlighting a troubling pattern where families are left with little recourse if additional care is needed unexpectedly. This case became even more painful when this family was compelled to move their parents out of the facility after losing two-thirds of their retirement savings. They cited exorbitant private pay rates for long-term care, reaching up to $550 per day, alongside concerns about the quality of staff employed at the facility—many of whom were sourced from temp agencies.

Health services at this facility have been criticized for requiring daily onsite supervision by professional nurses and State Tested Nursing Assistants (STNAs). Reviews indicate low morale among staff, inadequate communication about patient needs, and troubling observations such as the failure to observe basic sanitary practices—specifically, not wearing gloves while serving meals to residents. One exception noted by reviewers was Sarah, the day nurse tending to one individual's father; her commendable performance stood out amidst an otherwise negative characterization of staff attitudes.

In stark contrast, some visitors expressed satisfaction with First Community Village’s rehabilitation services. Positive reviews describe a well-laid-out facility boasting numerous amenities like a spa, swimming pool, and social programs aimed at enhancing residents’ lives. Visitors reported that their loved ones received diligent attention in rehabilitative care settings and commended nursing staff for being responsive when called upon through assistance buttons installed in patient rooms.

Many accounts reflect a consistent thread of gratitude towards the attentive nature of staff members within First Community Village’s healthcare wing. Families praised the clean environment and friendly atmosphere during visits and pointed out that nurses and aides were generally proactive in addressing queries or concerns raised during family visits. A sense of community seems present within these walls despite some former residents' grievances; many would willingly return if future rehabilitation were required.

Despite discrepancies in ratings—with one reviewer citing it as merely “2-star” while emphasizing that care actually delivered was five-star—the overall sentiment suggests a discrepancy between facilities' structural integrity or resources available compared to personal experiences tied directly to caregiver compassion and expertise. Notably, there seemed to be acknowledgment that ongoing renovations may positively influence future evaluations—the promise of improved conditions leading many current families to remain hopeful about returned visits for subsequent medical needs.

In summary, these varied reviews underscore an important reality faced by families navigating long-term care decisions: consistency is essential in delivering quality health services within facilities purportedly designed for rehabilitation. While complaints reveal harrowing failures that can adversely affect residents’ health outcomes significantly—such as worsening infections or dietary mismanagement—there are also rays of hope depicted through heartfelt testimonies praising dedicated staff willing to go above expected protocols for patient welfare. This duality presents prospective clients with not only cautionary tales but also glimpses into what might constitute a nurturing environment for recovery when selecting appropriate long-term solutions for elderly loved ones.

Physicians

• Tri-Village Family Health (0.5 miles)
• Martha Moorehouse Medical Pavillion Lung and Allergy Center (1.9 miles)
• Stefanie Spielman Comprehensive Breast Center (2.3 miles)
• West Side Health Center (2.4 miles)
• Hilltop Family Health (2.5 miles)
• OhioHealth Riverside Family Practice (3.3 miles)
• Arlington-Mill Run Internal Medicine (3.4 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.1 miles)
• Kroger Pharmacy (1.2 miles)
• Market District Supermarket (2.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)

Restaurants

• Local Cantina (1.2 miles)
• Barrio Tacos (1.2 miles)
• Grandview Cafe (1.2 miles)
• Grandview Theater & Drafthouse (1.2 miles)
• Taco Bell (1.3 miles)
• Brassica (1.5 miles)
• McDonald's (1.9 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (2.2 miles)
• Fox in the Snow Cafe (3.6 miles)
• One Line Coffee (3.8 miles)
• Panera Bread (4.6 miles)

Places of Worship

• St Christopher Church (1.2 miles)
• St Andrew Church (3.3 miles)
• Holy Name Church (3.4 miles)
• Scioto Ridge United Methodist Church (4.5 miles)
• Trinity Evangelical Lutheran Church (4.5 miles)
• Saint Brendan Catholic Church (4.8 miles)

Parks

• Quarry Trails Metro Park (2.4 miles)
• Goodale Park (3.3 miles)
• Thompson Park (3.7 miles)
• Scioto Mile - Promenade/Riverfront (4 miles)
• Whetstone Park / Park of Roses (4.3 miles)

Hospitals

• OSU Harding Hospital (2.5 miles)
• Richard M Ross Heart Hospital (2.5 miles)
• Select Specialty Hospital (3.1 miles)
• Ohio Health (3.4 miles)

Theaters

• AMC Starplex Columbus 10 (4.4 miles)