Central Ohio Life Care Center LLC

Pros

• The clinic is described as the best doctor's office, with Dr. Jackie and Jennifer being awesome and helpful.
• The staff and providers are friendly, professional, and attentive.
• The providers take time to listen and create treatment plans, treating patients like family.
• The nurse practitioner is a great listener and provides excellent customer service.
• The weight management program is highly regarded with multiple options.
• The clinic feels comfortable and offers a positive, welcoming atmosphere.

Cons

• The doctor is described as not caring about her patients.
• She refuses to replace a lost gastroenterologist and blocks referrals to other specialists.
• She would not examine the patient's mouth or throat despite precancerous conditions.
• The clinic is criticized for being unresponsive and hard to reach, with patients waiting long for care.
• The front desk staff is described as rude and unprofessional.
• The practice fails to complete prior authorizations, leaving patients without medications.
• Medications are sometimes sent to the wrong pharmacy, and records are not kept accurately.
• The doctor is accused of lying to a patient and wasting their time.
• The MD is said not to listen to patients' symptoms, sometimes leading to serious health consequences.
• The office is described as unprofessional and disorganized, with HIPAA concerns.

Review

The Family Health Care Center presents itself in the reviews as a practice with a long-standing presence in its community, a place where patients form durable relationships with providers who sometimes feel like part of the family. A number of voices highlight a welcoming environment - described as a comfortable office with friendly, professional staff and clinicians who take time to listen. Long-time patients repeatedly note that they've trusted the same clinic for many years, and several accounts mention specific clinicians who left a positive impression: Dr. Jackie, Jennifer, and a nurse practitioner who is praised for listening and providing thoughtful care. In these memories, the clinic is associated with empathy, accessibility, and a willingness to help with complex health needs, including diabetes management and weight programs that offer multiple options.

Many reviewers foreground the benevolent side of care that can come with a dedicated team. Patients frequently describe being treated with care and respect, with providers who seem to know their medical histories and who make an effort to understand what's going on with their symptoms. Positive anecdotes emphasize the personal touch: the provider who "takes time and listens," the staff who are "friendly and professional," and a sense that the clinic supports patients through multiple facets of their health - whether it's diabetes management, chronic disease support, or weight loss programs. The praise extends to the office atmosphere itself, noted for being warm, with some reviewers explicitly appreciating the weight management program and the variety of options it offers.

However, the story is not uniformly favorable. A substantial portion of the comments conveys serious dissatisfaction with specific clinicians and with aspects of administrative and care coordination. Some patients recount experiences where they felt unheard or inadequately treated. One reviewer asserts that a particular doctor "doesn't care about her patients" and details a cascade of problems - failure to replace a lost gastroenterologist, resistance to referrals, a reluctance to conduct necessary examinations, and a lack of responsiveness that culminated in unresolved health issues and new complications. There are claims of being told to wait weeks to see a surgeon, while in pain and in need of urgent attention, which paints a picture of fragmented care and delayed treatment.

Other negative voices focus on communication and follow-through. Multiple reviewers describe situations in which referrals never materialized, medications were sent to the wrong pharmacy, or health records were not kept accurately. One patient describes a frustrating experience during a visit for diabetic concerns where they received little direction about new medications and experienced delays in getting guidance over the phone. Reports of rude or inattentive front-desk staff surface in several accounts, including complaints about being ignored at the window or having their messages not relayed promptly to the provider. In some reviews, HIPAA and office organization are cited as concerns, with claims about paper charts and privacy-related risks appearing amid broader criticisms of the clinic's efficiency.

The tension between praise for compassionate, patient-centered care and accusations of neglect or mismanagement is a recurring theme. Some reviews specifically commend individual team members - nurse practitioners who listen well, front-desk staff who are courteous, and clinicians who treat patients like family - while others recount troubling episodes of miscommunication, rushed interactions, or denial of necessary treatments. A handful of accounts describe dramatic consequences, including serious health complications or hospital visits that some patients attribute to the clinic's perceived gaps in care coordination. In one particularly strong critique, a patient describes being labeled as a problem for asking for a note and feeling rushed out of the room after a short conversation, tying into broader concerns about how the practice handles patient concerns and documentation.

Overall, the collection of impressions paints a clinic with a dual personality: many patients have found a trusted, supportive environment where diabetes care, weight management, and overall wellness are well served by attentive clinicians and a welcoming office culture. At the same time, other patients report substantial frustrations with the doctor's approach, referral processes, medication management, and administrative responsiveness. The common thread is a clear desire for more consistent communication, reliable referrals, and careful attention to patients' evolving health needs, especially when complex conditions are involved. For anyone considering this practice, it may be wise to ask about the specific provider's approach to chronic conditions, confirm how referrals and prior authorizations are handled, and discuss expectations for follow-up and communication to ensure alignment with personal health goals.

This area of Columbus, Ohio offers a variety of amenities and services that may be appealing for senior living. With several physician offices and hospitals nearby, access to healthcare is conveniently located within a few miles. Pharmacies are also easily accessible for medication needs. In terms of recreation and entertainment, there are plenty of restaurants, cafes, and theaters in the vicinity. Additionally, numerous parks provide opportunities for outdoor activities and relaxation. Overall, this area provides a mix of healthcare options, dining choices, recreational opportunities, and cultural experiences that may be appealing for seniors looking to live in a vibrant community with convenient access to essential services.

Physicians

• West Side Health Center (0.2 miles)
• Hilltop Family Health (0.6 miles)
• Tri-Village Family Health (2 miles)
• Ohio Hospital for Psychiatry (2.6 miles)
• Stefanie Spielman Comprehensive Breast Center (3 miles)
• The Eye Center of Columbus (3.1 miles)
• Martha Moorehouse Medical Pavillion Lung and Allergy Center (3.6 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• Kroger Pharmacy (2.8 miles)

Restaurants

• Popeyes Louisiana Kitchen (1.4 miles)
• Grandview Theater & Drafthouse (2.2 miles)
• High Bank Distillery (2.2 miles)
• Grandview Cafe (2.3 miles)
• Local Cantina (2.4 miles)
• Hofbrauhaus Columbus (2.6 miles)
• Barrio Tacos (2.6 miles)

Places of Worship

• St Christopher Church (2.5 miles)
• Trinity Evangelical Lutheran Church (3.7 miles)
• Holy Name Church (4.9 miles)
• St Andrew Church (5.8 miles)

Cafes

• Starbucks (2.8 miles)
• One Line Coffee (2.8 miles)
• Starbucks (3.3 miles)
• Fox in the Snow Cafe (4 miles)
• Panera Bread (4.9 miles)

Parks

• Scioto Mile - Promenade/Riverfront (3.3 miles)
• Goodale Park (3.4 miles)
• Stoneridge Park (3.6 miles)
• Schiller Park (4 miles)
• Quarry Trails Metro Park (4.1 miles)
• Freedom Park (4.6 miles)

Hospitals

• Select Specialty Hospital (3.6 miles)
• Richard M Ross Heart Hospital (3.7 miles)
• OSU Harding Hospital (3.7 miles)
• Nationwide Children's Hospital (4.7 miles)
• Ohio Health (5.5 miles)
• Ohio State University Hospital East (5.6 miles)

Theaters

• AMC Starplex Columbus 10 (4.8 miles)