Winter Spring Health Services in Cleveland, OH

Winter Spring Health Services is an assisted living community in Cleveland, OH.

Information last verified:

13509 Highlandview Avenue, Cleveland, OH 44135

For more information about senior living options: (866) 208-4318

2.6 from 116 reviews
5 stars
36
4 stars
10
3 stars
4
2 stars
5
1 stars
61

Overall Review of Winter Spring Health Services

common 12 reviews mention this

Staffing and care quality feels mixed

Residents describe both genuinely caring staff and instances of unprofessional or neglectful behavior.

Many reviews say staff members can be kind, supportive, and responsive, and several people single out specific nurses, counselors, or aides for help during their stay. At the same time, other reviewers describe rudeness, staff mocking or threatening patients, and situations where they felt problems weren’t addressed. A recurring thread is that the experience can vary by unit and by the specific staff on shift.

caveat 10 reviews mention this

Communication with families is inconsistent

Several reviews say families struggle to reach the facility or get updates.

Multiple reviewers report calling for updates or messages and not getting responses, or being told they can only leave messages. Some describe being kept out of the communication loop about care decisions or discharge timing, which left them feeling locked out. A few comments also mention that communication processes and promised 1:1 access didn’t match what families were told.

caveat 9 reviews mention this

Medication management draws major complaints

Residents and families frequently raise concerns about medication handling and doctor access.

Some reviewers praise medication management as part of stabilizing care and describe getting the right regimen or medication adjustments. Others report medication being withheld, switched frequently, or not handled properly, including claims of unsafe levels and missed follow-through. Several also say they didn’t see doctors consistently, with nurse practitioners handling most interactions instead of deeper explanations or follow-up.

common 7 reviews mention this

Therapy structure is a main focus

Reviews repeatedly mention group therapy as a key part of the program.

A number of reviewers describe structured group sessions and say therapy helped them learn coping skills or make progress during inpatient or outpatient care. Some specifically praise DBT/CBT-based groups and the impact of meeting others going through similar experiences. Others criticize that therapy felt limited or inconsistent at times, especially when they expected more individualized attention or daily sessions.

caveat 7 reviews mention this

Food is described either decent or inadequate

Food quality shows up as both a positive and a recurring complaint.

Several reviews say the food was decent or even good for a facility setting, sometimes mentioning substitutions or regular access to snacks and drinks. Other reviewers describe unpleasant or processed food, limited dietary accommodations, or issues related to nutrition and basic health like hydration. The mixed feedback suggests dining can vary by stay, dietary needs, or unit.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 15 resident community capacity 15 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Board and Care Home Board and Care Home

Amenities

  • Cable or satellite TV Cable or satellite TV
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space

Transportation

  • Cleveland-Hopkins International (4 miles away) Cleveland-Hopkins International (4 miles away)

Care Services

  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Walgreens (1.7 miles)
  • Rite Aid (1.7 miles)
  • Marc's Stores (1.9 miles)
  • CVS Pharmacy (2.4 miles)
  • Marc's Stores (2.5 miles)
  • MetroHealth Parma Medical Center - Pharmacy (2.6 miles)
  • Walgreens (2.6 miles)

Physicians

  • Cuyahoga County Board of Health (2 miles)
  • Ent Allergy Health (5.1 miles)
  • Southwest Family Physicians (5.4 miles)

Restaurants

  • Ferris Deli & Restaurant (2.1 miles)
  • Mahall's Twenty Lanes (2.5 miles)
  • Barrio (2.7 miles)
  • McDonald's (2.8 miles)
  • McDonald's (3 miles)
  • Winking Lizard Tavern (3.1 miles)
  • Forage Public House (3.2 miles)

Hospitals

  • CCF Fairview Hospital (2.1 miles)
  • Cleveland Clinic - Fairview Hospital (2.1 miles)
  • Trauma ICU (4.8 miles)
  • Cleveland Clinic - Lutheran Hospital (5.2 miles)

Places of Worship

  • St Ignatius of Antioch Church (2.3 miles)
  • St. Rocco's Church (4.4 miles)

Cafes

  • Rising Star Coffee Roasters (2.5 miles)
  • Starbucks (2.8 miles)
  • Starbucks (3.2 miles)
  • Panera Bread (3.4 miles)
  • Starbucks (3.7 miles)
  • Ready Set Roasters (3.9 miles)
  • Metropolitan Coffee (4.6 miles)

Parks

  • Niagara Park (2.7 miles)
  • Cleveland Metroparks - Big Creek Reservation (2.9 miles)
  • Metroparks Rocky River Reservation North (3 miles)
  • Primate Playground (3.5 miles)
  • Lakewood Park (3.7 miles)
  • Bohlken Park (3.7 miles)
  • Bain Park (3.8 miles)

Transportation

  • Hertz Rent A Car (3 miles)
  • National Car Rental (3 miles)
  • Cleveland Rental Car Center (3 miles)
  • Cleveland-Hopkins International Airport (CLE) (3.2 miles)
  • American Airlines Ticket Counter (3.4 miles)
  • United Airlines Ticket Counter (3.5 miles)
  • TSA Checkpoint C (3.5 miles)

Frequently Asked Questions

Where is Winter Spring Health Services?

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