13509 Highlandview Avenue, Cleveland, OH 44135
For more information about senior living options: (844) 490-3973
The staff were honestly lovely and nice. The therapists here are truly life-saving. The facility is immaculate, safe, and easy to access. The food is decent, with good meal options. Outdoor access is available several times a day for fresh air. The group therapy sessions are helpful and engaging. The library is well-stocked and there are meaningful activities available.
The facility is described as HORRIBLE, with staff who are uncaring and inattentive to patients' needs. A nurse allegedly joked about not giving patients their medications. A reviewer reports a HIPAA violation when another patient's diagnosis paper was released. The staff are impersonal, unprofessional, and provide little to no explanation of treatment plans. The experience feels like an assembly line, with money or insurance concerns taking priority over patient care. The facility is chronically understaffed, leading to delays and poor communication; calls are often not returned. Patients are left in pain or crying on the floor for hours due to delays in care. The environment is described as dirty and unsafe - roach-infested, with broken equipment and cold rooms. Some patients are held against their will for days or longer, with little discharge planning or personal treatment. Multiple reviews allege abusive, discriminatory, or neglectful behavior by staff, including withholding medications and mismanaging care.Winter Spring Health Services in Cleveland is best suited for adults and older adolescents who benefit from a deliberately structured, therapy-forward stabilization setting. The program tends to be most effective for those who respond to intensive DBT- and CBT-based groups, a predictable daily routine, and the social support that comes from processing experiences with peers. It can be a fit for patients who want a clear path toward discharge and a concrete plan for outpatient follow-up. It is not, however, a casual or comfort-focused stay; it operates like a hospital environment that demands engagement, boundaries, and a degree of resilience to rigidity. Progress and safety in this setting hinge on proactive participation and strong family involvement in care planning and communication.
Those who require highly responsive medical oversight, continuous physician access, or a consistently warm, family-centered bedside approach should consider alternatives. A recurrent theme in the reviews is uneven communication and delays in returning calls, along with concerns about discharge planning and accountability. Privacy and confidentiality worries appear in several accounts, including instances where sensitive information seemed exposed or mishandled. For patients with complex medical needs, or for families that prize steady medical management and transparent updates, exploring facilities with stronger physician continuity and more reliable family communication is wise.
On the upside, the inpatient program can deliver meaningful gains when staff are engaged. The emphasis on structured therapy, with two daily therapy groups in a DBT/CBT framework, provides real skill-building rather than generic "talk therapy." The outpatient PHP program earns high marks for its focused, interactive approach and for therapists who are described as genuinely impactful. Residents often benefit from practical supports - outdoor time, approachable food options, and the social bonds formed with peers navigating similar struggles. When the care team is responsive, the environment can feel safe and empowering, and participants frequently report learning coping strategies they can carry into daily life.
The flip side is substantial: chronic undercounting of therapists, uneven staffing, and mixed quality of care undermine the potential gains. A number of reviews describe rude or indifferent staff, inconsistent communication, and disorganized discharge experiences. Patients recount experiences of feeling treated as if they are inmates rather than individuals in need of care, with heavy dependence on medications and limited one-on-one doctor interaction. Medication management problems, delays, and a perceived overemphasis on insurance-driven timelines compound these concerns. Safety and privacy concerns recur, including reports of seclusion practices, insufficient monitoring, and aging infrastructure that can worsen the sense of vulnerability during a stay.
To navigate these realities, families should enter with a concrete plan. Bring a current medication list and insist on direct conversations with prescribing clinicians to understand rationale and expected timelines. Assign a patient advocate or dedicated family liaison to monitor updates, and demand explicit discharge criteria, anticipated length of stay, and a clear aftercare plan. If the risk of communication gaps feels high, starting with outpatient opportunities - where the therapeutic framework is more transparent and continuity is easier to maintain - can be a prudent prelude to any inpatient step. For some, a community-based approach with strong outpatient supports offers more reliable continuity and accountability than a hospital-style stay.
In sum, Winter Spring Health Services can be a life-changing option when the patient encounters a well-staffed, treatment-focused team that communicates clearly and maintains steady medical oversight. The decisive caveat is the recurrent pattern of staffing variability, inconsistent physician engagement, and inconsistent family communication that can turn an otherwise helpful program into a source of anxiety or retraumatization. For families who demand steady doctor access, consistent discharge planning, and a culture of respectful, transparent care, other paths deserve serious consideration. The facility may still fit as part of a broader, carefully negotiated plan, but only when a robust strategy is in place to secure trustworthy oversight, reliable communication, and durable post-acute supports.
15 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Cleveland-Hopkins International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Winter Spring Health Services is an assisted living community located in Cleveland, OH. Our facility offers a warm and inviting environment, with fully furnished accommodations for residents. We have a beautiful garden and outdoor space where residents can relax and enjoy the fresh air.
Our dedicated staff provides housekeeping services to ensure that our community always remains clean and tidy. We also offer move-in coordination assistance, making the transition into our community as smooth as possible for new residents.
At Winter Spring Health Services, we prioritize the well-being of our residents. Our caring staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We understand the importance of maintaining a healthy lifestyle, which is why we offer personalized diabetes diets and medication management.
We take pride in providing nutritious meals to our residents, taking into consideration any special dietary restrictions they may have. Our dining options are designed to promote health and wellness.
To keep our residents engaged and entertained, we offer scheduled daily activities. These activities allow our residents to socialize with their peers while enjoying their favorite hobbies or discovering new interests.
Our location in Cleveland offers convenience with numerous amenities nearby. Residents can easily access cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals.
At Winter Spring Health Services, we strive to create a supportive and thriving community for our residents. As a board and care home focused on providing high-quality care services, we are committed to ensuring that each resident feels comfortable, safe, and happy in their new home.
Winter Spring Health Services is located at 13509 Highlandview Avenue, Cleveland, OH 44135 in Cuyahoga County, Ohio
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