The Village at Marymount

Pros

• The activity personnel at the facility are lively and genuinely care about the patients, providing engaging activities for them to participate in.
• The physical therapy (PT), occupational therapy (OT), and nurse practitioner (NP) staff, particularly NP Lidia, are noted for their caring approach and effectiveness in helping patients.
• The food served at the facility is generally good and is delivered in a timely manner.
• The rooms are well-maintained, featuring windows, TVs, and bathrooms that contribute to a comfortable environment.
• One reviewer expressed satisfaction with the overall care provided during their mother's stay, appreciating the regular physical therapy sessions and social activities available.

Cons

• The facility is unkind and disrespectful to both patients and their families.
• Patients are neglected and pushed out without adequate support or care.
• Staff, including social workers, do not respond to calls, leaving families feeling unheard and unsupported.
• Contracted nurses lack concern for patient safety and well-being.
• The organization as a whole is disorganized and negligent, leading to patient falls and prolonged suffering.
• Care aides are often missing, inattentive, and fail to adhere to call button protocols.
• Employees frequently use personal phones during work hours, distracting them from patient care.
• The overall treatment of patients is neglectful, contributing to poor health outcomes upon discharge.
• Many patients suffer in silence due to a lack of visitors and inadequate staff attention.
• The rooms feel sterile and hospital-like, lacking warmth or comfort for residents.

Review

The experiences shared by families and loved ones of patients at various skilled nursing facilities, particularly Villa St. Joseph, present a troubling picture of inadequate care and chronic neglect. Many reviewers expressed their deep dissatisfaction with the treatment their relatives received, describing it as unkind and disrespectful. The overwhelming sentiment among these accounts is that the facilities prioritize profit over patient welfare, leading to distressing circumstances for those who are already vulnerable and in need of support.

A recurring theme in the reviews is the perception of a systematic failure in providing essential care to patients. One reviewer poignantly remarked on how individuals requiring assistance are often pushed out of the facility without adequate support, illustrating a concerning trend where insurance companies dictate the quality and duration of care received. This lack of urgency and attention from staff members further exacerbates the plight of patients, who may not receive timely intervention for issues such as pain or infections—one review highlighted that it took almost two weeks for a urinary tract infection to be treated effectively.

Compounding these issues is an apparent staffing crisis within these facilities. Multiple accounts noted that agency nurses and aides were frequently unavailable or inattentive, leaving patients without necessary assistance when they needed it most. The call button system was described as ineffective, with wait times exceeding 30 minutes—a scenario that can be alarming for a patient struggling with basic needs like toileting or changing bed linens. Furthermore, during weekends or holidays when management was off-duty, supervision waned dramatically; caregivers were often seen hiding away on their phones rather than attending to residents' needs.

Though there were voices expressing some positivity regarding specific aspects—such as physical therapy staff and activities—these instances did not overshadow the overall discontent surrounding nursing practices. In contrast to recommended levels of care, numerous reviews indicated a steep decline in patient mobility and strength upon discharge from rehab programs. Patients reporting falls went unattended for hours due to insufficient rounding by nursing staff; one family member recounted witnessing their loved one lie on the floor helplessly while awaiting assistance.

Significantly impacting emotional well-being are reports indicating rude interactions from nurses and aides alike. Such behavior has left lasting scars on families who had hoped for dignified treatment for their loved ones in need. One reviewer reflected on how they would go to great lengths to ensure their family member received even minimal attention—an exhausting reality nobody should have to endure while caring for aging relatives in a supposedly supportive environment.

Conversely, some reflections provided glimpses into better experiences within such facilities but remained few in number compared to the overwhelmingly negative responses. One individual appreciated the activities available at Villa St. Joseph; however, they still acknowledged concerns about room conditions resembling hospitals rather than creating a more home-like atmosphere conducive to recovery and comfort.

In conclusion, while there might be isolated positive experiences reported by some families at institutions like Villa St. Joseph, they appear dangerously overshadowed by broader systemic issues plaguing skilled nursing homes across various domains—including staffing challenges, inadequate oversight, poor communication practices among caregivers, subpar meals offered to residents—and above all else—a pronounced culture prioritizing profit over compassionate care suited for fragile elderly populations.

Theaters

• Cinemark At Valley View And Xd (1.9 miles)
• Silverspot Cinema (6.4 miles)

Restaurants

• Restaurant Depot (2.1 miles)
• Winking Lizard Tavern (3.1 miles)
• Academy Tavern (4.7 miles)
• Cooper's Hawk Winery & Restaurant (5.6 miles)
• Olive Garden (5.7 miles)
• Piada Italian Street Food (5.7 miles)
• New Heights Grill (5.8 miles)

Pharmacies

• Discount Drug Mart (2.7 miles)
• Walgreens (2.7 miles)
• Dave's Supermarket (2.8 miles)
• Cleveland Clinic - Independence Family Health Center (3.3 miles)
• Walgreens (3.4 miles)
• Rite Aid (3.7 miles)
• CVS Pharmacy (3.7 miles)

Parks

• Cleveland Metroparks, Bedford reservation (3.5 miles)
• Bedford Heights Reed Park (5.3 miles)
• Sagamore Hills Park (5.9 miles)
• Coventry PEACE Park (6.2 miles)
• Primate Playground (6.4 miles)

Hospitals

• Cleveland Clinic Children's Hospital Rehabilitation Center (4.4 miles)
• University Hospitals Ahuja Medical Center (5.8 miles)
• Cleveland Clinic - W.O. Walker Center (5.9 miles)
• Trauma ICU (5.9 miles)
• St Vincent Charity Medical Center (6.6 miles)
• Louis Stokes Cleveland VA Medical Center (6.6 miles)

Physicians

• University Premier Pediatricians (5.1 miles)
• Cleveland Clinic - Taussig Cancer Center (5.8 miles)
• Cleveland Clinic - Cole Eye Institute (5.9 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (6 miles)
• Cleveland Clinic - Mellen Center (6.1 miles)
• Rapid Medical Research (6.2 miles)
• Senders Pediatrics (7.2 miles)

Cafes

• Metropolitan Coffee (5.2 miles)
• Starbucks (5.3 miles)
• Starbucks (5.4 miles)
• Starbucks (5.6 miles)
• Starbucks (6.5 miles)
• Starbucks (7.1 miles)
• Starbucks (7.1 miles)

Places of Worship

• St. Rocco's Church (6.5 miles)

Transportation

• Greyhound Station (7.3 miles)