Forest Hills Place Assisted Living and Memory Care Community

Pros

• The staff at Forest Hills Place are caring and attentive, ensuring that the residents receive support and love during their stay.
• The facility is clean and comfortable, providing a welcoming environment for residents with well-maintained private suites.
• Residents enjoy the food offered at Forest Hills Place, with many expressing satisfaction even if they are picky eaters.
• The staff engages residents in various activities, helping to create a vibrant community atmosphere where residents can form friendships.
• Family members reported positive interactions during tours, noting that the staff were friendly, informative, and supportive throughout the admission process.
• Some families expressed gratitude for follow-up calls from the facility after their loved ones had moved elsewhere, showing that Forest Hills Place values ongoing communication and care.
• Overall experiences shared by some families indicate that Forest Hills Place provides better service compared to other well-known facilities in the area.

Cons

• The Administrator at Forest Hills Place displayed unprofessional behavior and a lack of compassion, particularly in her handling of family concerns.
• The facility was accused of poor communication, with families feeling ignored and their requests for meetings unanswered.
• Residents experienced neglect, as some were found to be alone in their rooms with little to no engagement in activities.
• There were reports of missing personal items, indicating a possible lack of attention to residents' belongings.
• Staffing issues led to inadequate care, with complaints about insufficient personnel available during weekends and critical times.
• Families felt frustrated by the discharge process and were not informed properly when their loved ones were released from care.
• The facility was criticized for high turnover rates among staff, contributing to inconsistency in care and service quality.
• Some residents did not receive timely medical assistance or medication management, raising concerns about safety and health standards.
• Overall, multiple families expressed dissatisfaction with the level of support provided for their loved ones at Forest Hills Place.

Review

Forest Hills Place has received a mix of reviews from families who have entrusted the care of their loved ones to this facility. Over the past six months, a troubling pattern of dissatisfaction has emerged, particularly related to staff professionalism, communication issues, and overall resident care. Numerous families expressed frustration with the attitude and actions of specific personnel, noting instances where compassion seemed lacking. One reviewer recounted a distressing experience involving the Administrator, who suggested that a family member could simply “go to a shelter” rather than addressing concerns through proper intervention or meetings. This blatant disregard for family dynamics and individual needs raised significant alarm about the quality of leadership within the facility.

Contrastingly, some families shared positive experiences during their loved ones’ stays at Forest Hills Place. They praised the overall environment of the facility, highlighting its cleanliness and accessibility as major strengths. One family emphasized an excellent level of service during a difficult time after losing an aunt, describing staff members as supportive and engaged in resident care. They appreciated that their loved one enjoyed her meals—particularly noteworthy given her picky eating habits—and flourished in various activities designed for residents.

However, many accounts echoed a broader trend of declining service quality intertwined with rising costs. Multiple reviewers reported feeling concerned about frequent staff changes due to temporary staffing arrangements which led to inconsistencies in care delivery and reduced familiarity among caregivers regarding residents’ individual needs. This situation was exacerbated by sudden increases in fees—upwards of 8%—heightening anxiety about continued residence at Forest Hills Place without assurance of improved conditions.

Additionally, experiences concerning resident safety were alarming for some families who felt that oversight was insufficient on weekends when nursing staff coverage reportedly diminished significantly. Incidents of personal belongings going missing further compounded worries regarding security within the facility's premises. The stark realities faced by families involved diminished trust; one family's experience illustrated this concern poignantly as they detailed how their sister was left unsupervised leading up to severe injuries requiring emergency medical attention.

A central theme throughout these reviews is disconnection or lack of communication between staff and families—a crucial aspect when placing vulnerable individuals in assisted living contexts where consistent updates can provide solace amid uncertainty. Several respondents described needing to make repeated calls before receiving any response or facing delays in critical communications regarding care decisions made without prior discussion or consent—including discharge notifications that left them scrambling for alternative arrangements.

In conclusion, while Forest Hills Place offers some commendable qualities such as cleanliness and pleasant facilities interlaced with stories signifying moments where compassion shone through caring interactions from select staff members, growing dissatisfaction among many families points toward significant systemic issues that need addressing. Concerns over staffing consistency, communication breakdowns, perceived neglectful care practices accompanying alarming examples affirming inadequate oversight indicate diminishing trust in what should be sanctuaries meant for healing and companionship during life's most challenging stages. Moving forward will necessitate introspection into practices currently employed while renewing commitments both towards transparency with residents' families and fostering an environment wherein every person feels truly valued as part of a community dedicated to holistic support.

This part of Cleveland Heights, Ohio, offers a convenient and diverse array of amenities for seniors looking to settle in the area. With several pharmacies located within a short distance, accessing necessary medications and healthcare supplies is easily manageable. Additionally, there are various parks nearby for enjoying outdoor activities and staying active. A variety of restaurants cater to different culinary preferences, while nearby physicians' offices and hospitals ensure quality healthcare services are readily available. Places of worship provide spiritual fulfillment, and transportation options such as the Greyhound Station and Cleveland Burke Lakefront Airport offer easy access to travel opportunities. Overall, this neighborhood boasts a well-rounded setting with essential services that would make it a comfortable and convenient place for seniors to call home.

Pharmacies

• Walgreens (0.3 miles)
• Marc's Stores (0.8 miles)
• Cleveland Clinic - Stephanie Tubbs Jones Health Center (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Walmart Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.9 miles)

Parks

• Coventry PEACE Park (0.9 miles)
• Anderson Field (3.5 miles)
• Desan Park (3.8 miles)
• Oakville Road Park (5.2 miles)
• Whiteford Park (6.3 miles)

Restaurants

• bd's Mongolian Grill (0.9 miles)
• Burger King (0.9 miles)
• McDonald's (1.2 miles)
• Boss Dog Brewing Co. (1.2 miles)
• New Heights Grill (1.3 miles)
• McDonald's (2 miles)
• Academy Tavern (2.5 miles)

Physicians

• Cleveland Clinic Severance Medical Arts (1 miles)
• University Suburban Health Center (2.6 miles)
• Senders Pediatrics (2.6 miles)
• Cleveland Clinic - Cole Eye Institute (2.7 miles)
• Cleveland Clinic - Taussig Cancer Center (2.8 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (3.1 miles)
• Cleveland Clinic - Mellen Center (3.1 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (4.5 miles)
• Starbucks (6 miles)

Places of Worship

• South Euclid United Church of Christ (2.3 miles)
• Messiah Luth Church of Lyndhurst (3.9 miles)
• St Clare's Church (4.8 miles)
• Temple Israel Ner Tamid (5.3 miles)

Hospitals

• Louis Stokes Cleveland VA Medical Center (2.4 miles)
• Cleveland Clinic - W.O. Walker Center (2.6 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (3.2 miles)
• University Hospitals (5.5 miles)
• St Vincent Charity Medical Center (5.7 miles)
• University Hospitals Ahuja Medical Center (5.9 miles)

Transportation

• Greyhound Station (6 miles)
• Cleveland Burke Lakefront Airport (6.4 miles)

Theaters

• Silverspot Cinema (6 miles)