Cornerstone Caregiving - Cleveland, OH in Cleveland, OH

Pros

• Rosalind Oden is described as great, professional, and heaven-sent, always taking care without needing direction.
• Azuriah Johnson is kind, compassionate, and dependable, always willing to help.
• Madonna is an experienced caregiver who is caring, patient, and highly skilled.
• Julia Luna is like an extension of the family, reliable, and a blessing to care for loved ones.
• Theresa Meadows is an exceptional caregiver who is compassionate, punctual, and goes above and beyond.
• Priscilla is amazing, on time, respectful, and goes over and beyond to help.
• Danielle is special, caring, punctual, and highly supportive.
• Jas is a blessing to the family - kind, courteous, knowledgeable, and friendly.
• The Cornerstone team is praised for amazing staff, extraordinary caregivers, and reliable, compassionate service.

Cons

• The office does not communicate with clients about scheduling or whether staff will show up, and information from caregivers is inconsistent.
• The office staff have screamed and cursed family members, which is totally uncalled for.
• There was a very bad experience due to untrained staff who put parents at risk and lied about training.

Review

Cornerstone Caregiving in Cleveland is best suited for families who want solid in-home support with deeply compassionate caregivers who can manage mobility, daily routines, and medical appointments while allowing a loved one to remain at home. The standout reality is the care team's ability to anticipate needs and deliver on a personal, respectful level. Families repeatedly note caregivers who become trusted partners - often described as "like family" - and who provide steady companionship alongside practical help during difficult health moments, including cancer treatment and chemo-related routines. When independence is the goal but hands-on help is essential, Cornerstone tends to deliver, with results that bring peace of mind even in high-stress periods. The trade-off is the administrative edge, which requires vigilant oversight to prevent gaps.

Those evaluating alternatives should consider the agency's administrative dynamics. The most salient caveat is inconsistent office communication about scheduling and case updates, which can leave caregivers and family members hearing conflicting information. A handful of reviews describe moments when staff appeared untrained or unprepared, and one account notes a troubling interaction with a family member, underscoring a potential risk if office oversight is lacking. For households that prize a strict, predictable scheduling process, or require a uniformly polished administrative experience with guaranteed cadence and back-up coverage, exploring other agencies with a heavier emphasis on centralized scheduling and documented workflows may be prudent. A traditional facility or a larger, nationally coordinated home-care provider could offer more rigid accountability structures in those scenarios.

Yet the core strengths of Cornerstone consistently offset these concerns when a strong caregiver match is achieved. The roster of praised aides reads like a who's who of dependable, empathetic professionals: Rosalind Oden, Theresa Meadows, Priscilla, Madonna, Danielle, Julia Luna, and Teresa among others repeatedly earn five-star feedback for reliability, warmth, and hands-on competence. Cadre members are celebrated for on-time arrival, thoroughness, and the ability to handle showers, mobility support, hygiene routines, and complex daily tasks with quiet competence. In families facing hospital visits or medical crises, caregivers step up decisively, coordinating with clinicians and keeping the home environment stable. The sense that Cornerstone can deliver continuity - "the same caregiver" who understands routines - emerges as the service's most meaningful advantage.

The main risk remains anchored in administration rather than caregiving efficacy. When scheduling information is not shared consistently or when a substitute caregiver arrives without full context, the experience can fray quickly. Addressing this requires proactive family leadership: insist on a primary point of contact, demand written schedules and care plans, and request a named lead caregiver who will be the consistent liaison. The agency's strongest advocates emphasize the value of a reliable back-up plan and ongoing communication with a dedicated coordinator - traits that some reviews suggest are present, while others imply room for improvement. In other words, results hinge on setting clear expectations and maintaining direct lines of communication between families, coordinators, and caregivers.

For families deciding whether Cornerstone is the right path, the decision comes down to priorities. If the priority is a highly compassionate, adaptable in-home care team that can step in quickly for shifts, last-minute changes, and complex needs while preserving your loved one's home life, Cornerstone is a compelling choice. The credible, often transformative impact of standout caregivers - who are described as compassionate, punctual, and deeply engaged - creates tangible relief for anxious families. If, instead, the priority is flawless administrative precision and guaranteed uniformity in scheduling without occasional miscommunications, it may be wise to compare alternatives with more centralized systems or to pair Cornerstone with a clear, written care plan and a single administrative contact who can translate schedules to families in real time.

In the end, Cornerstone Caregiving offers a pragmatic, effective option for in-home elder care where the human element is the primary driver of value. For households prepared to partner closely with a dedicated coordinator, set expectations early, and prioritize consistent caregiver assignments, the positives - exceptional caregivers who become trusted allies, the ability to manage chemo and mobility with dignity, and a demonstrated capacity to respect a family's routines - far outweigh the administrative rough edges. The recommended approach is to initiate care with a clear plan, lock in a preferred caregiver or small team, and require reliable, ongoing communication to ensure that the care plan remains aligned with evolving needs.

Hospitals

• Cleveland Clinic Children's Hospital Rehabilitation Center (1.1 miles)
• Cleveland Clinic - W.O. Walker Center (1.5 miles)
• Louis Stokes Cleveland VA Medical Center (2.2 miles)
• St Vincent Charity Medical Center (2.4 miles)
• Trauma ICU (3.8 miles)
• Cleveland Clinic - Lutheran Hospital (4 miles)

Restaurants

• McDonald's (1.3 miles)
• Burger King (1.4 miles)
• Academy Tavern (1.9 miles)
• Yours Truly Restaurant (3 miles)
• bd's Mongolian Grill (3.1 miles)
• Clevelander Bar & Grill (3.1 miles)
• Masthead Brewing Co. (3.2 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (2.1 miles)
• Marc's Stores (3.1 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.6 miles)

Physicians

• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (1.3 miles)
• Cleveland Clinic - Taussig Cancer Center (1.4 miles)
• Cleveland Clinic - Mellen Center (1.4 miles)
• Cleveland Clinic - Cole Eye Institute (1.5 miles)
• Cleveland Clinic Severance Medical Arts (4.8 miles)
• Senders Pediatrics (5.8 miles)
• University Suburban Health Center (6.2 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (3.6 miles)
• Starbucks (3.6 miles)
• Lekko Coffee (4.1 miles)
• Rising Star Coffee Roasters (4.2 miles)
• Starbucks (4.9 miles)
• Metropolitan Coffee (5.3 miles)

Transportation

• Greyhound Station (3 miles)
• Cleveland Burke Lakefront Airport (3.7 miles)

Parks

• Coventry PEACE Park (3.1 miles)
• The Cleveland Mall (3.6 miles)
• Willard Park (3.6 miles)
• Voinovich Bicentennial Park (3.9 miles)
• Wendy Moore Memorial Park (4.6 miles)
• Edgewater Park (5.1 miles)
• Primate Playground (5.3 miles)

Places of Worship

• St. Rocco's Church (4.2 miles)
• South Euclid United Church of Christ (6.3 miles)

Theaters

• Cinemark At Valley View And Xd (5.9 miles)