Overall Review of Deaconess Long Term Care
caveat
18 reviews mention this
Cleanliness and pests are polarizing
Residents’ accounts of cleanliness and pest problems vary widely, from reports of no bugs to repeated claims of bed bugs and roaches.
Some reviewers describe the facility as clean with no bad smells and no bugs. Others report strong odor, dirty rooms or bathrooms, and pest issues such as roaches and bed bugs, including accounts of bugs showing up in common areas. A few reviews also mention cleanliness being affected by maintenance issues like clogged sinks, mold in showers, or water not being available for hours.
caveat
9 reviews mention this
Getting help can be hard
Several reviews describe trouble reaching staff and slow response when help is needed.
Multiple residents and family members say they have difficulty getting in touch by phone, including reports that calls often go unanswered. Others describe delayed help when call buttons are used or when help is needed for basic needs, like bathroom assistance. A few reviewers also link these issues to staffing concerns and inconsistent care coverage.
caveat
10 reviews mention this
Care quality is inconsistent
Reviews suggest care quality can be uneven, with both “very sufficient” praise and accounts of neglect or poor support.
Some reviewers say nursing and therapy were helpful, with improvements after requested suctioning and generally “very sufficient” care. Others describe problems such as inconsistent therapy, lack of timely meals or medicine, hygiene not being maintained, and response issues that leave residents waiting. A few also express concerns about communication and administration decisions impacting care and discharge planning.
common
16 reviews mention this
Staff friendliness and support stand out
Many reviews highlight staff who are caring, helpful, and attentive to both residents and families.
Across the reviews, families repeatedly describe staff as pleasant, polite, and supportive, including examples of staff assisting with patient needs and helping families navigate visits. Several comments credit specific people with making transitions easier, communicating well, and addressing concerns. Even in reviews that are otherwise critical, some mention individual nurses or aides as kind and knowledgeable.
common
6 reviews mention this
Food and dining experiences vary
Dining reviews are mixed, with some praising meals and others saying the food quality is poor.
Some reviewers say the meals are great and well prepared, and a few mention enjoying food served in the dining room or praising balanced meals. Other reviews describe food as horrible, along with complaints that cleanliness and upkeep affect the overall experience during meals. A few reviews also connect dining concerns with broader staffing and service issues.
differentiator
6 reviews mention this
Activities and the building draw praise
Reviews frequently mention activities like Bingo and live entertainment, along with a standout campus setting.
Several reviewers point to scheduled activities such as Bingo, parties, live entertainment, and community outings. Families also describe the campus as visually memorable, including references to a “mansion” feel and positive views of renovations and the facility’s setting. Reviewers who focus on day-to-day comfort often pair the atmosphere with staff help during visits and mealtimes.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Nearby Places of Interest
This area of Cincinnati, Ohio, offers convenient access to a variety of essential amenities for senior living. With multiple pharmacies nearby such as CVS and Walgreens, accessing medications and healthcare supplies is easy. In addition, the proximity to hospitals like Good Samaritan Hospital and Cincinnati Children's Hospital Medical Center ensures quality medical care is readily available. There are also several dining options ranging from fast food to more upscale restaurants like Murphy's Pub and Samuel Adams Cincinnati Taproom. For recreation, residents can enjoy parks like Ziegler Park and Washington Park, as well as nearby cafes for socializing. Places of worship such as St Vivian's Catholic Church and Lifespring Christian Church provide spiritual support for seniors in the community. Overall, this area offers a blend of convenience, healthcare services, dining options, recreational opportunities, and spiritual resources that cater to the needs of older adults looking for a comfortable living environment in Cincinnati.
Pharmacies
- CVS Pharmacy (0.9 miles)
- Walgreens (1.1 miles)
- Walgreens (2.1 miles)
- CVS Pharmacy (2.1 miles)
- Walgreens (3.7 miles)
- Walgreens (3.8 miles)
- Walgreens (4 miles)
Restaurants
- Skyline Chili (1 miles)
- China Food (1.9 miles)
- Alabama Que (1.9 miles)
- McDonald's (2 miles)
- Murphy's Pub (2.2 miles)
- Samuel Adams Cincinnati Taproom (2.9 miles)
- Pepp & Dolores (3.1 miles)
Hospitals
- Good Samaritan Hospital (1.2 miles)
- Veterans Hospital (1.5 miles)
- Cincinnati Children's Hospital Medical Center (1.7 miles)
- University of Cincinnati Medical Center (1.8 miles)
- The Christ Hospital (2.6 miles)
- Cincinnati Children's (2.7 miles)
- Summit Behavioral Healthcare (4 miles)
Cafes
- The 86 Coffee Bar & Concert Venue (1.8 miles)
- Coffee Emporium (3.5 miles)
- Deeper Roots Coffee (4 miles)
- Panera Bread (4.4 miles)
- Starbucks (4.5 miles)
Physicians
- University Hospital Outpatient Building (1.8 miles)
- Hand Surgery Specialists (2.3 miles)
- The Urology Group (3.6 miles)
- Riverhills Neuroscience (3.8 miles)
- Seven Hills Women's Health Centers (4.2 miles)
- ESD Pediatric Group (4.3 miles)
- Western Family Physicians (4.5 miles)
Transportation
- Metro Bond Hill Garage (2.8 miles)
- Government Square (3.9 miles)
Parks
- Ziegler Park (3.3 miles)
- Washington Park (3.3 miles)
- Washington Dog Park (3.3 miles)
- John G & Phyllis W Smale Riverfront Park (4.3 miles)
Places of Worship
- St Vivian's Catholic Church (3.8 miles)
- Lifespring Christian Church (4.2 miles)
- White Oak Chapel (4.3 miles)
- St Mary Church (4.8 miles)
Cincinnati Northern Kentucky International (11 miles away)
Updated, inviting facility with attentive staff.
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