Mayfield Manor

Pros

• The staff at Mayfield Manor are described as doing a wonderful job.
• The facility is consistently kept clean.
• Staff greet residents with smiles and ask how they are doing.
• Residents are treated like family at Mayfield Manor.
• Linda Kidd feels very happy living at Mayfield Manor and would not choose to live elsewhere.
• Residents appreciate the staff and their friends at Mayfield Manor.
• The community is noted as very clean with a welcoming atmosphere.
• The staff are accommodating and go the extra mile for residents.

Cons

• Mayfield Manor is a terrible place to send a loved one.
• The management installed a portable heater that only heated the living room, leaving other areas without heat.
• The mother's apartment was dirty and never cleaned before it was rented.
• The electric heater vent was not secured to the wall, and the unit had repeated heating failures, with the apartment flooded three times.
• The staff were very rude and showed no mercy; maintenance requests were not fixed.
• The staff claimed the resident was responsible for cleaning up her sister's blood.
• The office called Canton police; three officers handcuffed the niece and drew a gun on her 14-year-old daughter.
• The locks were changed on the mother's door and her belongings were left outside by the dumpster.
• The deposit process required photographs to be taken and sent to corporate, potentially taking up to 30 days.
• The complex discriminated against a disabled applicant by denying her move-in and refusing a viewing.

Review

Mayfield Manor presents itself as a place where older adults can live independently within their means, and for several residents, it has been exactly that - homey, welcoming, and built on a sense of family. The most heartfelt notes come from Stephanie Gilmer, who has spent five years in Mayfield Manor and praises the staff for making every day feel like a family gathering. She highlights a long list of team members - Dana Hall, Beatrice, Becky, Della Marianne, Christine Laura, the maintenance crew, Tim, Mark, Rod, Derek, and DJ - whose dedication and warmth turn routine duties into acts of kindness. Stephanie emphasizes cleanliness as a non-negotiable, and she tells how the staff routinely go above and beyond, hosting parties from their own pockets and time. For her, the place is not just a building but a family atmosphere that treats residents with equal respect, greeting everyone with a smile and a genuine inquiry about how their day is going. This sense of inclusion - being treated like family rather than merely a resident - appears to be a defining strength of Mayfield Manor for many residents who value social connection and everyday attentiveness.

Another resident, Linda Kidd, frames Mayfield Manor as a rare sanctuary where independence can flourish without the constraints of needing family or friends nearby. Linda's sentiments are colored by travel and distance, noting that after a long trip around the world, there is no place like Mayfield Manor where residents can live independently and still feel supported. She expresses deep gratitude for the opportunity to live there and speaks warmly of the people - friends and staff alike - who contribute to a sense of home. Linda's voice is one of excitement for the future, underscoring that she feels very happy and would not choose to live anywhere else. Taken together, Stephanie's and Linda's accounts sketch a portrait of Mayfield Manor as a community that values warmth, familiarity, and personal autonomy.

However, the experiences at Mayfield Manor are not uniformly positive. A harrowing account describes severe gaps in safety, maintenance, and communication. In this narrative, a mother's deteriorating living conditions - no heat during November, an apartment that was dirty before occupancy, and an electric heater that was not securely installed - was compounded by repeated floods and a lack of timely repairs after maintenance requests were filed. The most troubling moments center on a tragic death in the mother's apartment and the subsequent handling of the aftermath. The family recalls being told to vacate quickly, with the locks changed and belongings left in tote bags beside the dumpster. They describe a tense confrontation with office staff and the police, culminating in a scene where the family's representative was instructed to clear out the apartment within a day, under threat and distress. The review asserts that the deposit process was handled with delays and opacity, with promises of photos and corporate review dragging on for weeks. This account paints a stark contrast to the otherwise positive portraits and raises questions about how crisis situations are managed and communicated by Mayfield Manor.

Another critical thread concerns access to housing and the fairness of the admissions process. A caregiver recounts helping a disabled woman who was denied an apartment due to a past background issue, despite the possibility of rehabilitation and a turnaround since that time. The caregiver describes rude treatment and a lack of transparency - being denied access to see the unit, only to learn that a move had been poised for years and then abruptly denied on the eve of a move-in. The reviewer expresses disappointment in the process, noting the emotional lift of anticipation followed by a sudden setback, and sentiments of frustration and disappointment toward the staff's attitude during this period.

There are additional concerns voiced by residents and visitors about behavior and procedural matters. One reviewer describes encounters with staff who accused people of stealing items found on the side of the road, a claim that allegedly labeled visitors as thieves simply for bringing items to a potential tenant. There are also comments about rude interactions, minimal security, and inconsistent responses to problems in the parking areas or near common spaces. Some reviews point to long-standing issues that were once seen as strengths - such as a thriving community among older residents - being overshadowed by more recent problems: limited access to washers and dryers, noise complaints from nearby visitors, and a perception that safety and order in public spaces have declined.

COVID-19 restrictions appear to have altered the feel of the community as well. Several remarks note that common areas were blocked off for safety, which gave the impression of a diminished sense of home and social life. Comments about odor and cleanliness persist, with some residents noting a generally clean environment while others describe a smell of urine or marijuana and an overall sense that the upkeep across buildings is inconsistent. There are also critiques about the behavior of some residents who do not adhere to the intended rules - such as unauthorized people living with residents and unclear enforcement of parking or handicap spaces.

Taken together, the mosaic of experiences at Mayfield Manor spans deeply positive, warmly human connections and difficult, even painful, episodes of mismanagement and conflict. For some residents, the staff's dedication and the sense of community remain the foundation of a fulfilling living situation. For others, a cascade of maintenance failures, safety concerns, procedural opacity, and interpersonal tensions has overshadowed any sense of home. The overarching message is nuanced: Mayfield Manor can be a place of genuine care and belonging, but it also reveals significant vulnerabilities in governance, safety, and responsiveness that can erode trust and well-being when crisis or conflict arises. For anyone considering moving there, the stories suggest a careful weighing of the strengths - the people, the warmth, the community - against the risk of inconsistent maintenance, administrative opacity, and safety concerns that could affect day-to-day life and, in the worst cases, emergency outcomes.

Restaurants

• Pete's Restaurant (0.4 miles)
• Pizza Hut (0.5 miles)
• Denny's (0.7 miles)
• Burger King (0.8 miles)
• McDonald's (0.8 miles)
• Taco Bell (1 miles)
• Harmon's Pub (1.2 miles)

Pharmacies

• Davies Pharmacy (0.9 miles)
• CVS Pharmacy (1.3 miles)
• Marc's (1.4 miles)
• Walgreens (1.4 miles)
• Marc's Stores (1.4 miles)
• Prescription Assistance Network (2.1 miles)
• Walgreens (2.6 miles)

Physicians

• Morning Star Hematology & Oncology (0.9 miles)
• Stark Radiation Oncology (0.9 miles)
• Rich Michael Dr Aultman Behavioral Health Canton (1 miles)
• Spectrum Orthopedics (1 miles)
• Canton Ophthalmology Associates (1 miles)
• Aultman Health Foundation (1 miles)
• Dr Albert Domingo (1.6 miles)

Hospitals

• Aultman Hospital (1 miles)
• Case Manager At Mansard Med (1 miles)
• Select Speciality Hospital (1.9 miles)
• Select Specialty Hospital-Northeast Ohio (1.9 miles)
• Summa Health System (3.4 miles)

Parks

• Arboretum Park (3.3 miles)
• Lake Cable Village (4.2 miles)

Places of Worship

• St Haralambos Greek Orthodox Church (3.4 miles)
• First Baptist Church Of Canton (3.5 miles)

Cafes

• Starbucks (3.5 miles)
• Ohio Roasting Company (4.3 miles)