East Park Care Center

Pros

• The floor staff have been friendly and seem to be doing their best in providing care for the patient.
• A family member visited to speak with the staff, showing a proactive approach to communication.
• The hospital the patient was discharged from expressed concern about the situation, indicating they value patient care and family feedback.

Cons

• The hospital staff displayed a shocking level of confusion regarding the patient's medical condition and reason for admission, despite clear documentation provided by the previous facility.
• The management team showed a lack of understanding about the patient's degenerative disease, arguing incorrectly with family members about the diagnosis.
• There was significant miscommunication regarding the patient's care plan, with staff discussing long-term stay options despite physician orders indicating a short-term stay.
• The handling of power of attorney matters was mishandled, leading to incorrect information being given to family members by hospital professionals.
• Overall, the family's experience with management-level professionals has been frustrating and unacceptable, overshadowing the friendly demeanor of floor staff.

Review

Navigating the complexities of healthcare is often challenging, but when it involves a family member requiring rehabilitation care, clarity and effective communication become paramount. Unfortunately, a recent experience at a rehabilitation facility has highlighted significant shortcomings in both administrative understanding and patient management, leaving the patient and their family feeling frustrated and bewildered. Despite the hospital providing thorough discharge paperwork along with detailed physicians' notes, there appears to be a concerning lack of awareness among staff about the patient's medical condition and the reason for his admission.

During the week that the individual spent in rehabilitation care, it became evident that staff members were not adequately informed about his clinical history or current needs. In particular, they provided incorrect information regarding his medical condition, mistakenly categorizing it as temporary when in fact it is permanent. This misunderstanding raises serious concerns about not only patient safety but also appropriate treatment protocols within the facility. Furthermore, during discussions with family members regarding a long-term care plan for the patient, staff seemed to dismiss essential elements of his diagnosis—a degenerative disease for which he had received ongoing treatment over several years—arguing instead that they doubted its existence.

The confusion did not stop there; even the details surrounding power of attorney (POA) were misrepresented by managerial staff. They incorrectly insisted that familial authority could only be invoked upon receiving permission from their doctor—an assertion that contradicts established legal standards governing POA procedures. Such misinformation can lead to significant delays in decision-making during critical times and adds emotional stress to already tense situations for families managing difficult health scenarios.

Despite these alarming issues stemming primarily from higher management’s ineptitude, praise must be given to floor staff who exhibited friendliness and professionalism amidst an evidently disorganized system. These frontline workers seem eager to assist and ensure comfort for patients; however, their efforts are undermined by poor leadership while dealing with administrative tasks. It raises questions about how well leaders train their teams and communicate vital patient information down through various levels of staff.

The situation reached a boiling point when one family member expressed concerns over continual discrepancies in basic information related to the patient's stay and care plans. The hospital from which this patient was discharged was reportedly displeased with what had transpired, expressing dissatisfaction over how poorly their discharged documentation was utilized or understood by rehabilitation personnel. With clear directives ignored or misunderstood by those responsible for continuing care management, it left both patients' families feeling helpless—and wondering why such systemic failures occur within healthcare institutions designed to support them.

Ultimately, as frustration mounts steadily, both patient and family are keen to expedite his departure from this environment laden with confusion and misinformation. This experience serves as a stark reminder of how crucial competent management is within healthcare facilities; without proper oversight and attention to detail regarding each patient's unique medical background—as well as transparent communication protocols—it becomes increasingly difficult for patients to receive adequate care tailored to their specific needs. Ensuring all members involved—from direct care providers up through administrative leaders—have access to accurate medical histories should stand out as a priority if any meaningful change is expected moving forward in this case or similar situations across varying facilities nationwide.

Pharmacies

• Marc's Stores (0.9 miles)
• Marc's Stores (1.2 miles)
• MetroHealth Parma Medical Center - Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walmart Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Marc's Stores (3.1 miles)

Physicians

• Ent Allergy Health (1.6 miles)
• Cuyahoga County Board of Health (1.6 miles)
• Southwest Family Physicians (2.3 miles)

Restaurants

• Taco Bell (1.9 miles)
• McDonald's (2 miles)
• Raising Cane's Chicken Fingers (2 miles)
• Chick-Fil-A (3.2 miles)
• Kosta & Vics Restauran (3.3 miles)
• McDonald's (4 miles)
• Niko's Bar & Gyros (5.2 miles)

Parks

• James Day Park (2 miles)
• Cleveland Metroparks - Big Creek Reservation (2.2 miles)
• Surrarrer Park (3.3 miles)
• Metroparks Mill Stream Run Reserve North (3.7 miles)
• Bain Park (4.6 miles)
• Rocky River Reservation (4.7 miles)
• Strongsville Wildlife Area (5 miles)

Transportation

• Cleveland-Hopkins International Airport (CLE) (2.4 miles)
• TSA Checkpoint C (2.6 miles)
• United Airlines Ticket Counter (2.6 miles)
• American Airlines Ticket Counter (2.6 miles)
• Concourse C (2.6 miles)
• Concourse B (2.7 miles)
• Hertz Rent A Car (3.1 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (4 miles)
• Panera Bread (5.6 miles)
• Starbucks (5.7 miles)
• Metropolitan Coffee (5.7 miles)
• Rising Star Coffee Roasters (6 miles)
• Starbucks (6.5 miles)

Hospitals

• CCF Fairview Hospital (4.4 miles)
• Cleveland Clinic - Fairview Hospital (4.4 miles)
• Benchmark Imaging Group (5 miles)

Places of Worship

• St Ignatius of Antioch Church (5.6 miles)

Theaters

• Cinemark 383 Strongsville (5.7 miles)