ICare Healthcare, LLC in Shaker Heights, OH

Pros

• The CPR class is professional, fun, and friendly.
• Ciera keeps the CPR course engaging and ensures all questions are answered.
• ICARE HealthCare is outstanding, with knowledgeable and compassionate staff who go above and beyond.
• The on-site trainings are detailed, high quality, and delivered with professionalism.
• The caregivers provide care with dignity, respect, and genuine concern for clients.
• The service is reliable, responsive, and supported by a caring team.
• The environment is welcoming, safe, and patient-focused.
• The staff deliver amazing customer service and demonstrate true care and passion.

Cons

• This place is so unprofessional and unorganized.
• The "executive director" doesn't communicate as she should with the little clients she does have and is always on vacation.
• It seems like these reviews are false because it's been nothing but a headache.
• If you're looking for a good caring agency this is NOT the place.

Review

ICare Healthcare LLC in Shaker Heights is best suited for families seeking reliable, in-home health support where high-touch, compassionate care is the priority. This community line-up shines for seniors and others needing hands-on assistance after hospital discharge, ongoing daily support, or flexible caregiving schedules that keep loved ones at home rather than in a facility. The reviews consistently highlight professional, patient, and attentive staff, with real-world outcomes - caregivers who treat clients with dignity, ensure safety, and work to reassure families during stressful times. The emphasis on thorough training stands out, as does the capacity to tailor care to individual needs, including family members who require round-the-clock oversight or frequent caregiver changes. For families prioritizing a home-based approach, ICare demonstrates a strong, consistently positive track record.

That said, there are clear reasons some families will want to consider alternatives. If the goal is a social environment with built-in activities, structured campus life, and 24/7 supervision in a shared living setting, a traditional assisted living facility may align more closely with expectations. A few reviewers have raised concerns about organizational communication at the leadership level, suggesting that some clients could experience gaps in timely updates or coordination. For those who require unwavering and highly documented management oversight, or who prefer a single point of contact who remains continuously visible, it's prudent to explore multiple options and demand concrete assurances about care coordination and accountability before committing.

The strongest positives - professionalism, compassion, and responsive service - are substantial enough to offset most concerns. Families consistently praise the staff for going "above and beyond," delivering care with kindness, respect, and a genuine sense of duty. The testimonials about care for a husband or parent emphasize dignity and comfort during critical moments, with aides noted for building trust and rapport quickly. The training backbone, including CPR/First Aid instruction delivered by specialists, signals a safety-first culture that reduces risk for at-home care plans. The proprietor's demonstrated dedication and the depth of positive experiences across many clients contribute to a credible, dependable impression that caregivers are well-supported and prepared for diverse care challenges.

Acknowledging the one-star experience is essential for a balanced view. That review points to unprofessionalism and disorganization, with a leadership gap in communication. While such feedback appears infrequent next to the overwhelming majority of praise, it cannot be dismissed. Prospective clients should treat it as a reminder to clamp down on the specifics of care management: insist on a dedicated care coordinator, explicit care plans, and a clear chain of communication. Ask for current references, a documented escalation path, and a guaranteed point of contact who will remain reachable. A transparent onboarding process and a live schedule that's easy to verify can largely neutralize this risk.

For families making a decision, the practical approach is straightforward: pursue ICare with a proactive lens. Start with a no-obligation assessment to map out needs, followed by a formal care plan that assigns a primary coordinator, a predictable staffing model, and a contingency plan for shifts or caregiver substitutions. Confirm the staffing levels, 24/7 coverage if needed, and the agency's process for handling hospital discharges and post-acute transitions. Compare carefully against assisted living options that offer on-site activities, social programming, and a different kind of daily rhythm. With its strong caregiver culture, rigorous training, and a proven capacity to deliver compassionate, individualized care, ICare remains a compelling choice for at-home support - provided expectations, communication protocols, and a reliable care liaison are established up front.

This part of Shaker Heights, Ohio offers a convenient and thriving community for senior living. With a variety of cafes, restaurants, pharmacies, physicians, hospitals, theaters, places of worship, and parks all within a short distance, residents have access to everything they need within close proximity. The area is also home to reputable medical facilities such as University Hospitals Ahuja Medical Center and Cleveland Clinic Children's Hospital Rehabilitation Center. Additionally, there are several places of worship and parks nearby for spiritual nourishment and recreational activities. Overall, this neighborhood provides a comfortable and well-connected environment for seniors looking to settle in a vibrant community with ample amenities.

Cafes

• Starbucks (0.3 miles)
• Starbucks (2.6 miles)
• Starbucks (5.3 miles)

Restaurants

• Tres Potrillos (0.9 miles)
• Winking Lizard Tavern (1 miles)
• Piada Italian Street Food (1.2 miles)
• Choolaah Indian BBQ (1.5 miles)
• Olive Garden (1.6 miles)
• Pinstripes (1.7 miles)
• Condado Tacos (1.7 miles)

Pharmacies

• Rite Aid (1.1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)

Physicians

• Rapid Medical Research (1.2 miles)
• University Premier Pediatricians (2.3 miles)
• Senders Pediatrics (2.5 miles)
• University Suburban Health Center (3.3 miles)
• UH Rainbow Pediatricenter (3.7 miles)
• Cleveland Clinic Severance Medical Arts (3.7 miles)
• Cleveland Clinic - Taussig Cancer Center (5.8 miles)

Hospitals

• University Hospitals Ahuja Medical Center (1.5 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (4.9 miles)
• Hillcrest Labor And Delivery (5.4 miles)
• Cleveland Clinic - W.O. Walker Center (5.7 miles)
• Louis Stokes Cleveland VA Medical Center (6 miles)

Theaters

• Silverspot Cinema (1.7 miles)

Places of Worship

• Messiah Luth Church of Lyndhurst (3.7 miles)
• Temple Israel Ner Tamid (4 miles)
• St Clare's Church (4.2 miles)
• South Euclid United Church of Christ (4.7 miles)

Parks

• Coventry PEACE Park (4.3 miles)
• Anderson Field (4.5 miles)
• Oakville Road Park (4.7 miles)
• Bedford Heights Reed Park (5.5 miles)
• Desan Park (5.7 miles)
• Cleveland Metroparks, Bedford reservation (6.7 miles)