Assisted Living Residence

Pros

• Staff at Signature Health are described as very helpful and caring.
• Tanya Singleton at the front desk is consistently kind.
• Rachael McLaughlin is described as amazing in her nurse's aide role.
• Michelle McClure, the therapist, truly cares about the client's well-being.
• Dr. Delasos is noted for never being rushed or dismissed and for showing empathy.
• The reviewer would recommend Dr. Delasos.
• Jennifer Davis is praised for being very helpful.

Cons

• Dr. Tiffany Jones is described as dismissive, cold, and emotionally harmful, triggering the son and offering little real help.
• She reportedly tells the family they are the problem and implies the child shouldn't live with them, treating the patient as a diagnosis to medicate.
• The care is characterized as lacking care, connection, and support, with prescriptions rushed and appointments lacking guidance.
• Ms. Williams allegedly filed an unfounded CPS welfare check without directly communicating concerns or verifying facts.
• Ms. Williams is said to have led conversations with the children, used leading questions, and hung up when CPS arrived.
• A reviewer describes Dr. Jones as late, arrogant, dismissive, and abusive in her care manner.
• The feedback suggests the organization may not help when there is disagreement, with a sense that "everything you say will be used against you."

Review

The collection of reviews paints a mixed and complex picture of Signature Health in Beachwood, Ohio. On one hand, several patients and families speak of compassionate care, attentive clinicians, and staff who go the extra mile to listen and support. On the other hand, there are pronounced concerns about a few providers and the way certain issues are handled, especially when it comes to vulnerable patients and sensitive family situations. Taken together, the statements reveal a clinic with some standout positives, but also serious complaints that deserve careful attention from leadership and from prospective clients.

A central thread among the more critical accounts centers on Dr. Tiffany Jones. One reviewer describes her as dismissive, cold, and emotionally harmful, particularly toward a son who lives with intellectual and developmental delays. The reviewer accuses Dr. Jones of triggering the boy, brushing off his feelings, and repeatedly medicating without offering real guidance or compassion. The patient is said to have left appointments more upset than when he arrived, with the doctor allegedly framing the family as the problem and suggesting that the child should not live at home. The overarching claim is that this clinician did not treat the son as a person, but as a diagnosis to be managed, with no real care, connection, or support. The severity of these statements - claiming a pattern of emotional distress, rushed appointments, and a focus on prescriptions over relationship-building - reflects deep distrust and a perception of harm in the care environment.

Complicating matters for this family is what they describe as a broader failure to support the homeschooling context and educational choices they have pursued. In the fall of 2024, the family began exploring additional educational options and maintained documentation showing compliance with Ohio law for homeschooling. They sought family counseling to bolster social and emotional wellbeing, but instead say they received a CPS report strategy that caused significant stress. The reviewer alleges that Ms. Tiara (T'iara) Williams, a kids' counselor, did not communicate concerns directly, did not request documentation, and did not verify facts before making a welfare check. As a mandated reporter, the reviewer contends that Williams bore an obligation to act responsibly, which allegedly did not happen. The welfare check and the sense that the reporting party could escalate a situation without substantiated concerns left the family feeling misled, anxious, and unfairly targeted at a moment when they were trying to support their children's social and emotional development.

Several lines in the reviews underscore a perception that the clinic's approach to parenting, schooling choices, and family rights can be at odds with a family's legitimate decisions. The reviewer explicitly states that they are not educationally neglectful and emphasizes compliance with legal requirements for homeschooling, while pointing to the seriousness of a CPS report as misaligned with their circumstances. The sentiment expressed is frustration at a system that seemed to respond with formal investigations rather than collaborative guidance. The reviewer notes lessons learned and urges others to verify the specifics of licensing and documentation before engaging with the practice, signaling a desire for greater transparency and due process when sensitive matters arise.

Against this backdrop of criticism, other reviewers share markedly different experiences, highlighting the clinic's strengths and the virtues of several staff members. A recurring theme is that many patients have had very positive interactions with the clinic's team - particularly with supportive front-desk staff and compassionate clinicians. One reviewer, for example, praises the overall quality of care they have received at Signature Health, with explicit gratitude for staff who are described as helpful and caring. Specific names emerge: front-desk professional Tanya Singleton is commended for kindness; nurse Rachel McLaughlin is praised for her care; and therapist Michelle McClure is recognized for genuine concern and a personal approach to wellbeing. A patient also notes that Tiara filled in temporarily and did a wonderful job, further illustrating how a large team can deliver excellent care even when staffing changes occur.

Another positive thread centers on Dr. Delasos, who is described as patient, unhurried, and attentive. This reviewer appreciates the opportunity to speak openly and asks questions about medications, with responses that are thorough and empathetic. The experience with Dr. Delasos is framed as building trust and easing the stress that can accompany discussions about difficult topics, underscoring that competent, compassionate care can coexist with rigorous medical management within the same clinic environment. This contrast - between the negative portrayal of one provider and the favorable descriptions of another - emphasizes the heterogeneity of experiences within the same practice.

There is also a narrative of accountability and response that appears in the form of a personal letter to the CEO, recounting the distressing encounter with Dr. Tiffany Jones in a notably detailed fashion. The letter describes late arrival, arrogance, and a manner that the writer characterizes as abusive - raising the volume and delivering feedback in a way that felt degrading to someone with ADHD who stuttered under stress. The writer frames the interaction as a failed use of professional authority, implying a violation of the trust expected in such a setting. The emotional weight of the account is clear: a patient who felt unsafe, overwhelmed, and ultimately compelled to leave the appointment.

In a separate note, there is a mention of responsive communication from a client-services contact named Shayla, who reportedly apologized for the experience but did not erase the underlying concern about Dr. Jones's conduct. The respondent expresses continued worry about the potential harm to other patients if such treatment were allowed to continue, signaling a desire for safeguards and better oversight to prevent abusive dynamics. This part of the narrative hints at ongoing efforts by the clinic and its representatives to acknowledge concerns and address them, even as patients remain wary.

Taken together, these accounts present a clinic with a spectrum of care experiences. There are many stories of empathy, thorough explanations about medications, and interactions that build trust. Yet the more troubling narratives - allegations of emotionally damaging behavior by a specific physician, concerns about mandated reporting processes and their impact on families, and the stress and confusion associated with biosocial interventions - underscore the need for careful internal review. The impression left for a reader is not one of a single, monolithic service, but of a practice whose outcomes depend significantly on which clinician a patient encounters and how the clinic supports families through complex educational and mental health decisions. Prospective clients may wish to weigh both the heartfelt praises and the serious concerns, and to inquire about patient-centered practices, consistent standards of care, and transparent communication as they decide how best to pursue support for themselves or loved ones.

Cafes

• Starbucks (0.5 miles)
• Starbucks (3 miles)
• Starbucks (5.3 miles)

Restaurants

• Tres Potrillos (0.6 miles)
• Winking Lizard Tavern (0.8 miles)
• Piada Italian Street Food (0.8 miles)
• Choolaah Indian BBQ (1.1 miles)
• Olive Garden (1.2 miles)
• Pinstripes (1.3 miles)
• Condado Tacos (1.3 miles)

Physicians

• Rapid Medical Research (0.8 miles)
• University Premier Pediatricians (1.9 miles)
• Senders Pediatrics (2.9 miles)
• University Suburban Health Center (3.6 miles)
• UH Rainbow Pediatricenter (3.7 miles)
• Cleveland Clinic Severance Medical Arts (4.1 miles)
• Cleveland Clinic - Taussig Cancer Center (6.2 miles)

Hospitals

• University Hospitals Ahuja Medical Center (1 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (5.3 miles)
• Hillcrest Labor And Delivery (5.3 miles)
• Cleveland Clinic - W.O. Walker Center (6.1 miles)
• Louis Stokes Cleveland VA Medical Center (6.5 miles)

Theaters

• Silverspot Cinema (1.3 miles)

Pharmacies

• Rite Aid (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.7 miles)

Places of Worship

• Messiah Luth Church of Lyndhurst (3.9 miles)
• Temple Israel Ner Tamid (4.1 miles)
• St Clare's Church (4.3 miles)
• South Euclid United Church of Christ (5 miles)

Parks

• Oakville Road Park (4.8 miles)
• Coventry PEACE Park (4.8 miles)
• Anderson Field (4.8 miles)
• Bedford Heights Reed Park (5.2 miles)
• Desan Park (6 miles)
• Cleveland Metroparks, Bedford reservation (6.6 miles)