Harmony At Brookberry Farm in Winston Salem, NC
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526 Brookberry Heights Crossing, Winston Salem, NC 27106
For more information about senior living options: (844) 490-3973
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Harmony @ Brookberry Farm earns praise for a smooth move-in and attentive maintenance. Melanie, the Sales Director, is highlighted as great and professional. The maintenance and housekeeping teams are noted for their attention to detail. The community offers a wide range of activities for health and pleasure. India Jones is regarded as a precious gem whose caring leadership brings peace to families. Chancy Martin provides warm, informative tours; the apartments and amenities are clean and spacious. The new management team is credited with making significant improvements and clear communication. The facility's three levels of service provide a smooth transition as needs change.
The reviews allege the sales staff lied about rent drafts and deposits, and that hundreds of dollars in fees were added but never drafted. They claim the business manager was rude and failed to respond to calls, with corporate communications equally unreceptive. A resident nearly died after a fall because front-desk staff did not assist for about 40 minutes. They describe the facility as unsafe and poorly managed, with many staff and managers accused of being rude and dishonest. The rent and deposits are said to have been mishandled, with a 1-bedroom unit listed at $3,700 per month and a $3,800 deposit that was not drafted. There is an extremely high turnover rate among staff. Prospective residents are advised not to consider this facility.Harmony at Brookberry Farm is best suited for active, 55-plus adults who want a resort-like setting with on-site options to age in place. The community shines for residents who value large, well-kept apartments with full kitchens and in-unit laundry, plus abundant social and wellness programming. Its three-tier service model promises a smooth transition from independent living to assisted care or memory-support on the same campus, reducing the upheaval families often fear when care needs rise. For couples or siblings seeking a single, self-contained campus where dining, activities, and care coexist, Harmony provides a practical, appealing home base.
That said, potential residents who require ironclad transparency, exceptional reliability, and a consistently low-stress experience should consider alternatives. Several reviews flag troubling lapses in administration and billing, and a handful describe dangerous gaps in emergency responsiveness. A pattern of high staff turnover, combined with reports of rude or evasive behavior from some managers, creates a sense that the operation can be uneven day to day. For families with strong sensitivity to contract clarity, upfront costs, and predictable service quality, these concerns warrant serious scrutiny before committing.
On the upside, the strongest pros align well with what many aging adults want. Move-in processes have been described as smooth, with sales and marketing teams (notably individuals like the former and current directors) delivering warmth and responsive communication. Residents consistently praise the cleanliness and upkeep of both private spaces and shared amenities - the game room, theater, dining venues, and broad common areas contribute to a feeling of everyday convenience and social opportunity. The maintenance and housekeeping teams are noted for attention to detail, and residents often report that staff genuinely treats them with kindness and respect, which translates into a tangible sense of belonging.
The inconsistencies represented by the downsides cannot be ignored, however. The most troubling reviews allege deceptive billing practices, including disputed deposits and invoicing, and a troubling incident sequence where a resident faced a delayed emergency response after a fall. Additional feedback points to a management dynamic that fluctuates in effectiveness, with some staff and managers described as courteous and transparent, while others are characterized as unresponsive or unhelpful. These tensions complicate the decision for families who want a transparent financial agreement and a consistently dependable safety net, both crucial in senior living choices.
In weighing pros against cons, Harmony's strengths - transformative social programming, robust apartment options, and a welcoming, family-like staff culture - do offset many appealing aspects for residents who prize daily engagement and an integrated care path. The recent leadership shifts have yielded praise for improved communication and a more transparent approach, and several families now view the campus as turning a corner from prior instability. Yet the more serious red flags - billing disputes, safety concerns in emergency responsiveness, and a history of turnover - underscore the need for rigorous, current due diligence. Prospective residents should demand recent performance data, verify emergency response times, and insist on a crystal-clear financial agreement before committing.
The bottom-line recommendation is clear: Harmony at Brookberry Farm can be an excellent fit for seniors seeking a lively, amenity-rich community with potential for escalating care without leaving the campus. It is particularly well-suited for families who can leverage the new management's emphasis on transparency and who prioritize social vitality and convenience. For those who cannot tolerate the risk of billing ambiguities, inconsistent day-to-day responsiveness, or ongoing turnover, it pays to compare with other local options that boast longer track records of steady administration and unambiguous financial practices. Conduct a thorough, on-site evaluation with a trusted POA or family member, press for concrete service-level guarantees, and confirm current staffing stability before observing the move-in flow. Harmony offers real promise, but the decision hinges on whether the scales balance daily comfort and social fulfillment with unwavering reliability and crystal-clear governance.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Piedmont Triad International (24 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Harmony At Brookberry Farm in Winston Salem, NC is an assisted living community that offers a range of care services for seniors. With a focus on independent living and memory care, residents can choose the level of assistance they need while maintaining their independence.
The community provides various amenities to enhance the quality of life for its residents. These include a dining room where nutritious meals are served in a restaurant-style setting, ensuring that dietary needs and preferences are catered to. The accommodations are fully furnished, creating a comfortable and homely environment for residents. Outdoor spaces and gardens offer opportunities for relaxation and enjoyment of nature. Housekeeping services take care of the cleaning and maintenance tasks, allowing residents to spend more time doing what they love. Wi-Fi/high-speed internet access is available throughout the community, keeping residents connected with loved ones and providing entertainment options.
Assistance with activities of daily living is offered to ensure that each resident's individual needs are met. This includes help with bathing, dressing, and transfers. Harmony At Brookberry Farm also coordinates with health care providers to ensure comprehensive care for its residents. The community offers specialized memory care programming for those with dementia or mild cognitive impairment, providing tailored support to promote mental wellness.
Transportation arrangements are made for medical appointments, ensuring that residents can easily access the healthcare they require. Additionally, there are several nearby amenities, including cafes, parks, pharmacies, physicians' offices, restaurants, and theaters. This allows residents to enjoy convenience and engage in social activities outside of the community.
Overall, Harmony At Brookberry Farm provides a caring and supportive environment where seniors can live comfortably while receiving personalized assistance as needed.
Harmony At Brookberry Farm is located at 526 Brookberry Heights Crossing, Winston Salem, NC 27106 in Forsyth County, North Carolina
The features offered at Harmony At Brookberry Farm are integral to supporting residents with dementia and Alzheimer's disease by addressing their unique needs systematically. Assistance with dressing, bathing, and transfers promotes personal dignity while ensuring safety, allowing residents to maintain a sense of autonomy. Medication management is crucial for maintaining health stability, while meal preparation and service cater to dietary requirements tailored for cognitive wellness. Transportation arrangements facilitate access to necessary medical appointments, promoting continuity in care through coordination with healthcare providers. Activities of daily living assistance enhances overall quality of life by encouraging engagement in familiar routines. The 24-hour supervision ensures residents receive immediate support when needed, fostering a secure environment. Furthermore, specialized memory care programming and mental wellness initiatives address cognitive challenges directly and promote emotional resilience, catering specifically to those experiencing mild cognitive impairment or more advanced stages of dementia. Together, these features create a comprehensive framework that enables individuals to thrive within their capabilities while receiving the compassionate support they require.
Harmony At Brookberry Farm on seniors.fyi includes 11 photos including images showing interior, decor, living room, dining, bedroom, billiards, lighting, windows, and more.
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