9460 Highway 64, Union Mills, NC 28167
For more information about senior living options: (844) 490-3973
The staff are horrible and don't care about patients. The place is nasty and dirty. The employees are nasty and dirty. They treat residents and staff badly.Houston House in Union Mills, NC is best suited for families facing very limited options in the area who can tolerate substantial care gaps and plan to supervise care intensely. The facility should not be considered by those seeking reliable staffing, consistent daily assistance, or a clean, well-managed environment without a hands-on family or advocate nearby. This community is effectively a last-resort choice, where budget pressures or lack of nearby alternatives may push families toward admission despite serious red flags about staffing and upkeep. In short, only the most constrained situations should entertain this option, with strict expectations for ongoing oversight.
The feedback from current and former residents and their families is strikingly uniform in its condemnation. The most resonant messages center on toxic staff behavior and a disregard for resident well-being. Terms like "horrible" staff, saying they "don't care about patients," appear repeatedly, paired with descriptions of the facility as dirty and poorly maintained. The strongest takeaway is that residents are not being treated with respect or diligence, and basic cleanliness and sanitary standards are not reliably upheld. Even among the limited positive input, the overall sentiment remains dominated by concerns about daily care and living conditions.
From a practical standpoint, the core drawbacks - unresponsive or neglectful staff and continual cleanliness issues - undercut any potential benefits that the facility might offer in a low-cost or remote-entry scenario. When staff respond slowly or inadequately to needs, activities of daily living become unreliable, safety becomes questionable, and medical episodes can escalate because timely assistance is not guaranteed. The dirty conditions compound these risks, raising concerns about infection control, comfort, and the overall dignity of daily life. In this context, the cons do not merely offset pros; they overshadow them to the point where the facility feels unsafe for most seniors.
There is little evidence in the available feedback of meaningful, tangible advantages that could offset the significant downsides. A lone 4-star rating exists, but without detailed context, it does not demonstrate concrete strengths in care quality, safety protocols, or resident satisfaction. With three 1-star assessments and no compelling narrative of reliable staff performance or clean, well-maintained spaces, the balance clearly leans toward risk. Pros, if any, would have to be substantiated by independent checks and firsthand experience, because written impressions emphasize recurring failures rather than durable positives.
Families considering alternatives should approach with a rigorous checklist. Prioritize unannounced visits to observe the environment, meet front-line caregivers, and gauge how staff respond to calls for assistance. Ask detailed questions about staff-to-resident ratios, turnover rates, and training in dementia and fall prevention. Request a tour focused on cleanliness, laundry practices, dining environment, medication handling, and incident reporting. Verify state inspection records and recent corrective actions, and speak with residents' families about their day-to-day experiences. If Houston House remains a contender, insist on a formal, written care plan with scheduled reviews and clear escalation procedures.
The practical conclusion is decisive: this community is unlikely to meet the standards most families expect for a secure, respectful, and hygienic living environment. Only those with no viable alternatives and a robust support system should consider admission, and even then, only after rigorous due diligence and an on-site, unfiltered assessment. For the majority of families, exploring other assisted living options first will yield better outcomes, greater peace of mind, and a higher likelihood of maintaining dignity and safety for a loved one. If Houston House is chosen, it should be with the understanding that vigilant oversight, ongoing audits, and a clear escalation framework are non-negotiable from day one.
29 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Houston House in Union Mills, NC is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable living environment with fully furnished accommodations, including cable or satellite TV and Wi-Fi/high-speed internet for entertainment and connectivity.
Residents can enjoy delicious meals in the restaurant-style dining room, with options available to accommodate special dietary restrictions. For those who prefer to cook their own meals, each accommodation also includes a kitchenette. Additionally, there is outdoor space for residents to relax and enjoy nature, as well as a small library for book lovers.
Care services at Houston House include 24-hour supervision to ensure the safety and well-being of all residents. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Special attention is given to those with diabetes through a specialized diet plan. Medication management is provided to ensure proper administration of medications.
The community also emphasizes mental wellness through its dedicated program, designed to promote emotional well-being and provide support when needed. Resident-run activities and scheduled daily activities encourage socialization and engagement among residents.
Overall, the Houston House in Union Mills offers a warm and inviting environment where seniors can receive personalized care while enjoying a range of amenities and engaging in various activities tailored to their individual preferences and needs.
Houston House is located at 9460 Highway 64, Union Mills, NC 28167 in Rutherford County, North Carolina
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