9460 Highway 64, Union Mills, NC 28167
For more information about senior living options: (844) 490-3973
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The staff are horrible and don't care about patients. The place is nasty and dirty. The employees are nasty and dirty.The reviews paint a bleak portrait of what it feels like to be in this place, centering on a sense that the care and attention that patients deserve are routinely absent. The overarching mood is one of neglect, with a repeated emphasis on a culture where concern for patients seems to have faded into the background. The entrance, the hallways, and the rooms are described as environments where comforting contact and professional compassion are scarce, and where the emotional atmosphere weighs heavily on anyone who walks through the door seeking help. In this account, the experience begins with a surge of frustration that never quite dissolves, even as the day wears on.
A dominant thread concerns the behavior of the staff themselves. The reviewers characterize the people who are supposed to be the care-givers as horrible, implying a consistent pattern of indifference. Requests for assistance are portrayed as burdensome, and the patience of those in need is tested by a perception that staff do not care about patients' well-being. Communication is described as rushed or dismissive, with patient concerns met by eye-rolling or a tone that feels impatient rather than supportive. The sense of empathy that should underlie patient interactions seems to be noticeably absent, leaving patients to feel unseen and unvalued as they navigate a system that appears to prioritize efficiency over humanity.
The physical environment is described in similarly negative terms, with the place repeatedly labeled as nasty and dirty. This is not framed as a single mishap or an isolated incident, but as a pervasive condition that extends to the cleanliness of spaces where patients are supposed to recover. There are mentions of dirty rooms, unclean bathrooms, and general upkeep that seems not to have been prioritized for some time. Odors, grime, and visible neglect contribute to an impression that sanitary standards are not being met, and the overall appearance of the facility reinforces the impression that patients may be exposed to unsanitary conditions rather than a safe, healing environment.
Alongside concerns about the cleanliness, the people who work there are described in an equally negative light. The reviewers refer to the staff as nasty dirty employees, suggesting not only substandard hygiene but also behavior that feels disrespectful or unprofessional. This portrayal extends beyond isolated slips; it implies a culture in which boundaries may be ignored, courtesy is scarce, and basic professional norms are not consistently upheld. The combination of unclean surroundings and unsatisfactory staff conduct creates a powerful impression of a place where dignity is not safeguarded, and where patients and their families may feel compelled to tolerate a low standard of care.
The impact of these conditions on patients is profound in the narrative. When care feels transactional rather than compassionate, pain and discomfort can feel amplified, and small needs become burdensome obstacles rather than simple requests. Delays in assistance, questions left unanswered, and a sense that one's voice will not be heard all contribute to a stressful experience during what should be a vulnerable and healing time. Trust in the system erodes quickly when every interaction seems to underscore that patient comfort and safety are not top priorities. In such an environment, fear and frustration can overshadow any sense of relief that should accompany medical attention.
There is also a sense that the problem runs deeper than individual missteps and touches on a broader pattern. The phrasing about treating residents and staff badly hints at a culture where respect is not a given and where the well-being of both patients and the people who work there is undermined by systemic issues. If care is treated as a burdensome task rather than a mission, the effects ripple outward: morale declines, errors become more likely, and the willingness to go the extra mile - whether for a patient in distress or for a colleague facing a tough shift - wanes. The collective experience is framed as one of persistent disappointment, where the daily routine compounds the sense that nothing is done well enough to restore confidence.
In the end, the narratives converge on a stark conclusion: this is a place where care, cleanliness, and professional conduct are consistently subpar, leaving patients and their loved ones with little reassurance about recovery or safety. The recurring emphasis on hostility or indifference from staff, combined with a dirty, neglected environment, forms a powerful critique of the overall experience. For anyone considering this facility, the accounts suggest extreme caution, and they invite readers to weigh alternatives where patient dignity and a genuine commitment to well-being remain priorities rather than afterthoughts.
29 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Houston House in Union Mills, NC is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable living environment with fully furnished accommodations, including cable or satellite TV and Wi-Fi/high-speed internet for entertainment and connectivity.
Residents can enjoy delicious meals in the restaurant-style dining room, with options available to accommodate special dietary restrictions. For those who prefer to cook their own meals, each accommodation also includes a kitchenette. Additionally, there is outdoor space for residents to relax and enjoy nature, as well as a small library for book lovers.
Care services at Houston House include 24-hour supervision to ensure the safety and well-being of all residents. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Special attention is given to those with diabetes through a specialized diet plan. Medication management is provided to ensure proper administration of medications.
The community also emphasizes mental wellness through its dedicated program, designed to promote emotional well-being and provide support when needed. Resident-run activities and scheduled daily activities encourage socialization and engagement among residents.
Overall, the Houston House in Union Mills offers a warm and inviting environment where seniors can receive personalized care while enjoying a range of amenities and engaging in various activities tailored to their individual preferences and needs.
Houston House is located at 9460 Highway 64, Union Mills, NC 28167 in Rutherford County, North Carolina
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