Brookstone Haven in Randleman, NC
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501 Pointe South Drive, Randleman, NC 27317
For more information about senior living options: (844) 490-3973
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Brookstone Haven is awesome. Penny, the director, and all of the staff are caring and compassionate. When problems arise, Brookstone Haven always has someone to help solve them. The staff interact well with residents and communicate effectively. The CNAs and medical staff are great and truly care for residents. The rooms are nice, the staff are friendly, and Brookstone Haven feels modern and well-kept. The environment is kind, loving, and supportive for residents.
The staff member the reviewer spoke with was extremely rude. They didn't try to help with questions or provide any guidance, which left the reviewer very disappointed. The reviewer would not feel comfortable bringing their people here to live. The facility has bed bugs and roaches. This place is horrible; residents are fed the same menu monthly, and the coordinator allegedly gave false information that started a family feud. The facility neglects to provide toothbrushes, and when employees raise concerns about patient welfare, they are punished and told not to speak about it.Brookstone Haven in Randleman, NC is best suited for families who want a warm, relationship-driven environment where staff know residents by name, respond quickly to needs, and foster regular social engagement. The strongest case comes from residents and families who describe Penny, the director, and the caregiving team as genuinely caring and accessible. This is not a sterile, impersonal setting; it operates more like a small community where problems are addressed and residents feel supported enough to rely on staff for daily monitoring and reassurance. For seniors who thrive on personal attention, predictable routines, and the comfort of familiar faces, Brookstone Haven can feel like a steady, livable home.
But those who demand absolute consistency in every detail and a strictly pest-free environment should consider alternatives. A few reviews flag serious operational red flags, including pest infestations and allegations of neglect or misinformation. An initial phone interaction was described as rude, signaling that the front-end experience can set an uneasy tone for families evaluating placement. Prospective families must weigh interpersonal and safety concerns against the emotional benefits described by other residents. If transparency and a flawless track record matter deeply, this community may not satisfy those nonnegotiables.
On the upside, the staff's warmth and willingness to problem-solve form the bedrock of Brookstone Haven's appeal. Families repeatedly note attentive caregivers, nurses, and a director who makes themselves available. Long-tenured residents point to stability, while several accounts describe reliable medication monitoring, socialization opportunities, and daily reassurance that helps maintain independence within a supervised setting. The facility's ambiance is described as modern and pleasant, with well-kept rooms and a welcoming dining area. When operations run smoothly, these strengths create genuine comfort and a sense of belonging that is hard to duplicate.
Several testimonials underscore the positive, practical impact: a brother living there for a decade is portrayed as thriving thanks to consistent monitoring and social engagement; a family member who is a nurse highlights coordinated care between the caregiving team and medical oversight; and residents are described as benefiting from indoor activities and a proactive staff. These endorsements illuminate Brookstone Haven's capacity to deliver meaningful daily support, companionship, and structure. For families prioritizing hands-on care and a home-like atmosphere, these elements can be decisive in favor of staying within this community.
The negative experiences, however, demand sober consideration. Pest infestations - bed bugs and roaches - are recurring complaints that strike at basic comfort and trust. Other reviews describe neglect in essential supplies and perceived misinformation that fractures family confidence and invites formal complaints. One account links a rude frontline interaction to broader dissatisfaction, and several posts reference legal-action threats or BBB involvement. The most troubling reality is the inconsistency: some residents and families report excellent care and strong personal connections, while others encounter troubling lapses that erode confidence. That volatility makes Brookstone Haven a higher-risk choice for households seeking uniform quality.
In the end, Brookstone Haven offers real value for families who prioritize interpersonal warmth, accessible leadership, and a community feel, and who can tolerate occasional pest concerns and care-communication inconsistencies. For those requiring a consistently flawless pest-free environment, transparent operations, and unwavering, uniform care across all shifts, stronger alternatives exist. The decision should rest on a candid in-person assessment: tour during typical activity periods, speak with multiple staff and residents, review pest-management history, and press for explicit care-planning and escalation processes. When the positives align with the loved one's preferences and the family can navigate the documented concerns, Brookstone Haven can be a comfortable, sustainable home. If not, pursuing a facility with a more consistently steady record may prove to be the wiser, more peaceful path.
120 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Piedmont Triad International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Brookstone Haven in Randleman, NC is an assisted living community that offers a wide range of care services and amenities to meet the needs of its residents. The community focuses on providing independent living with various levels of assistance available.
Residents can enjoy the comfort of air-conditioned apartments that come fully furnished, with private bathrooms and kitchenettes. Housekeeping services ensure that their living spaces are always clean and well-maintained. A variety of amenities are provided to enhance the residents' quality of life, including a beauty salon, gaming room, small library, fitness room, and outdoor space.
Meals are provided in a restaurant-style dining room, with special dietary restrictions accommodated. The community also offers various dining options nearby for those who wish to explore different cuisines. Residents can participate in a range of activities organized by the community or take advantage of transportation arrangements for visits to nearby restaurants and places of worship.
For those who require additional care, Brookstone Haven offers assistance with activities of daily living such as bathing, dressing, and transfers. Medication management and diabetes care are also available to support residents' health needs. The community ensures 24-hour call system and supervision for the safety and wellbeing of its residents.
The assisted living community provides a supportive environment where residents can maintain their independence while receiving the necessary care they need. With dedicated staff members available around the clock, along with concierge services, transportation coordination for non-medical purposes or doctor's appointments are made convenient for all residents.
At Brookstone Haven in Randleman, NC, residents can enjoy a vibrant lifestyle filled with engaging activities such as fitness programs, resident-run activities, planned day trips, and devotional services off-site. With access to Wi-Fi/high-speed internet and computer centers, staying connected with loved ones is easy.
Overall, Brookstone Haven is an inviting assisted living community that provides comprehensive care services alongside numerous amenities to promote an active and fulfilling lifestyle for its residents.
Located in the charming town of Randleman, North Carolina, this area offers a variety of amenities and services that cater to seniors. With several restaurants nearby, including Main Street South Steakhouse and P & J's Diner, residents can enjoy delicious meals without having to travel far. For spiritual nourishment, there are several places of worship such as Abundant Life and Baptist State Convention Of NC within a few miles. In terms of healthcare, there are multiple physicians' offices and pharmacies in close proximity, providing easy access to medical care and prescriptions. Additionally, for entertainment, there are theaters like AMC CLASSIC Greensboro 18 within a reasonable driving distance. Overall, this part of Randleman offers convenience and comfort for seniors looking to settle down in a welcoming community.
Brookstone Haven is located at 501 Pointe South Drive, Randleman, NC 27317 in Randolph County, North Carolina
Brookstone Haven on seniors.fyi includes 3 photos including images showing bedroom, interior, windows, decor, gazebo, garden, outdoors, patio, and more.
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