Americare Alliance of Wake County

Pros

• The staff are responsive and attentive.
• The doctors are excellent, and the social worker and psychologist are also very helpful.
• Some medications are delivered to patients' homes.
• Excellent care.
• Dr. Burnett is on top of patients' needs.
• The service is excellent, medical care is good, the staff are beautiful, and the doctors make this place a considerable help to the community.
• The place has been a blessing to patients and their families; Dr. Burkehead is wonderful and caring and truly listens to patients' concerns.

Cons

• The front desk receptionist is very rude and doesn't help at all; she has a nasty attitude.
• Ingrid, the person answering the phone, is rude and uncaring.
• The phone system is like Fort Knox, making it difficult to reach staff.

Review

This collection of impressions paints a picture of a clinic that many people come to rely on for strong medical care, attentive staff, and a supportive network that reaches beyond traditional appointments. Across several reviews, patients emphasize that the service is responsive and the clinicians are genuinely invested in their well-being. The overall tone is one of appreciation for a place that feels accessible, caring, and committed to guiding people through their health needs.

A large portion of the praise is directed at the medical team. Reviewers repeatedly call the doctors excellent and describe them as thorough listeners who take the time to understand concerns, ask clarifying questions, and work toward practical solutions. One reviewer highlights Dr. Burnett, noting that she is "on top of patients' needs," and several others echo that sentiment with gratitude and enthusiasm. Specific doctors are singled out for their impact: Dr. Sheryl Joyner is praised for listening attentively to concerns and offering meaningful support, while Dr. Burkehead is described as wonderful, caring, and truly attentive to patients' concerns. In these accounts, the physicians are not just clinicians but partners who help patients navigate their care and find appropriate next steps.

The social work and psychological components of care also stand out in these reviews. Visitors mention the social worker and psychologist as being very helpful, underscoring that the clinic provides more than medical treatment alone. The feedback suggests a holistic approach that includes emotional and practical support, with staff helping patients locate resources and tailor plans that address both medical and social needs. This broader network of care appears to be a meaningful part of why many patients choose to return and recommend the clinic to others.

Access and convenience are touched on in several comments, adding nuance to the positive picture. Some reviewers note that medications can be delivered to the home, which is described as a meaningful convenience for patients who may have mobility or transportation challenges. At the same time, a common refrain about the phone system - described humorously as Fort Knox - indicates that reaching the clinic by phone can be challenging, even as it is recognized as part of a reliable, secure process. Taken together, the experiences suggest a clinic that prioritizes comprehensive, patient-centered care while acknowledging that logistical frustrations can occur for some.

Another thread in the reviews is the strong sense of community and the positive impression left by the clinic's atmosphere. Descriptions of "beautiful staff" and a setting that feels like a valuable community resource recur, with several reviewers stating that the care they receive has made a real difference in their lives. One person frames the clinic as a blessing for both their spouse and themselves, which underscores the personal impact that good care can have on families. The repeated endorsements - such as "this place has been a blessing" and "I recommend it 100%" - underline the enduring trust that patients place in the clinic when they experience both thorough medical attention and a supportive care team.

Not every experience is flawless, and the collection includes candid notes about negative interactions at the front desk. A few reviewers report rude or unhelpful behavior from the front receptionist, describing a nasty attitude and a perception that staff may seem interruptive to people entering the clinic. In one instance, a caller named Ingrid is singled out for rude and uncaring treatment on the phone. These comments highlight a mismatch that can occur between the core medical team's excellence and the customer-service experience at the very first point of contact. They serve as reminders that, while many patients find the care exemplary, there is room for improvement in the front-line interactions that shape first impressions.

Overall, the tone across the majority of reviews is one of strong endorsement. The clinic is portrayed as a place where excellent doctors, attentive staff, and a supportive network work together to meet patients' needs. The presence of home medication delivery, the engagement of social workers and psychologists, and the clear emphasis on listening and resource provision all contribute to a sense of comprehensive care that extends beyond the exam room. While there are isolated criticisms of front-desk interactions, the consistent praise for the clinicians and the broader care team suggests a facility that patients value highly and would readily recommend to others seeking reliable, compassionate health care.

This part of Raleigh, North Carolina offers a convenient and accessible location for senior living with a variety of amenities nearby. There are several dining options in close proximity, including fast food chains like McDonald's and Chick-Fil-A, as well as sit-down restaurants like Salt & Lime Cabo Grill and Metro Diner. Additionally, there are multiple places of worship for spiritual support, pharmacies for medication needs, and hospitals for medical care within a few miles. The area also boasts several parks for outdoor recreation and relaxation. For entertainment, there are cinemas such as Cinemark Raleigh NC and Alamo Drafthouse Raleigh nearby. Overall, this part of Raleigh provides a balanced mix of resources to support a comfortable and fulfilling senior lifestyle.

Restaurants

• McDonald's (0.1 miles)
• Salt & Lime Cabo Grill (0.2 miles)
• Metro Diner (0.2 miles)
• Chick-Fil-A (0.6 miles)
• Goodberry's Frozen Custard (1.3 miles)
• Panda Express (2 miles)
• Chipotle Mexican Grill (2 miles)

Places of Worship

• Gethsemane Lutheran Church (1 miles)
• Beacon Baptist Church (4.8 miles)

Physicians

• Midtown Dermatology (1.1 miles)
• Wake Radiology Diagnostic Imaging (2.7 miles)
• Family Medical Associates of Raleigh (2.8 miles)
• ENT & Audiology Associates (5.6 miles)
• Wake Internal Medicine Consultants (5.7 miles)
• Rex Wound Care Center (5.8 miles)
• Rex Surgical Specialists (5.8 miles)

Parks

• Eastgate Park (2 miles)
• Williams Park (2.6 miles)
• Durant Nature Park (2.6 miles)
• Brookhaven Nature Park (3.8 miles)
• Marsh Creek Park (4.2 miles)
• Buffaloe Road Athletic Park (4.7 miles)
• Horseshoe Farm Park (4.9 miles)

Cafes

• Panera Bread (2.1 miles)
• Starbucks (2.8 miles)
• Starbucks (4.8 miles)
• Starbucks (5.8 miles)
• Starbucks (5.8 miles)
• Panera Bread (7.9 miles)

Pharmacies

• Walmart Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (5.1 miles)
• Walgreens (5.2 miles)
• CVS Pharmacy (5.7 miles)

Transportation

• Enterprise Rent-A-Car (2.3 miles)

Hospitals

• Duke Raleigh Hospital (2.7 miles)
• UNC Specialty Women's Center at Rex (6 miles)
• WakeMed Heart Center (6 miles)
• WakeMed Health & Hospitals (6 miles)

Theaters

• Cinemark Raleigh NC (5.4 miles)
• Alamo Drafthouse Raleigh (6.2 miles)