The Haven and The Laurels in the Village at Carolina Place

Pros

• The Haven and The Laurels provide a warm and welcoming atmosphere, making families feel like part of the community.
• Residents receive compassionate and attentive care from the staff, contributing to a sense of family within the facility.
• The activities offered are varied and engaging, ensuring residents remain active and involved.
• The food provided is well-prepared, tasty, and caters to dietary restrictions, with residents expressing satisfaction.
• Families report peace of mind knowing their loved ones are receiving quality care in a modern and comfortable environment.
• The staff is consistently described as kind, patient, and supportive, enhancing the overall experience for both residents and their families.
• Many reviews highlight the facility's cleanliness and beautiful environment as significant positives for potential residents.

Cons

• The management was poor and detracted from the positive aspects of the facility.
• There were issues with missing clothes, and staff turnover was constant.
• One nurse was reported for being aggressive and cruel, but the complaint was dismissed.
• Residents seemed to stay in their rooms, creating a heavy atmosphere, and there was a lack of communication from staff.
• Promises made during the initial visit were not fulfilled after move-in, leading to feelings of regret about the decision.
• Experiences with unhelpful or rude staff overshadowed any positive interactions with a few caring employees.
• Meals served were often inedible and over-salted, leading families to bring in food for residents.
• The facility had frequent water puddles in bathrooms due to maintenance issues.
• Families felt bullied into moving loved ones to more expensive buildings without proper assessments present.
• Despite staffing shortages, there were too few activities available for residents beyond bingo.

Review

The feedback for The Haven and The Laurels at Carolina Place reflects a complex tapestry of experiences marked by both warmth and challenges. Many families express profound gratitude for the supportive environment, where staff members foster a sense of community among residents. Numerous reviews highlight the positive atmosphere created by caring personnel who often go above and beyond in their duties. One family described their experience as transitioning from trepidation to relief, noting how their loved one, despite initial aloofness, began to thrive thanks to the kindness of the staff and fellow residents. Activities abound at these facilities, with options ranging from bingo to movie nights, ensuring that the residents remain engaged and socially active.

The facilities themselves are often praised for their cleanliness and modernity, offering spaces that feel more like homes than institutions. Families appreciate that residents can personalize their rooms in meaningful ways, such as placing bird feeders outside windows—a small yet significant touch that allows them to maintain a connection with nature. Meals also receive positive mentions; many reviews describe delicious food options prepared thoughtfully by chefs who take into account dietary restrictions. This attention to culinary detail helps create a well-rounded living experience for seniors.

However, not all experiences at The Haven and The Laurels are idyllic. A notable number of reviews convey deep dissatisfaction regarding management practices and staffing issues. Some families reported disorganization within management leading to poor communication about care needs or problems with missing belongings. A recurrent theme was the high turnover rate among staff members, which detracted from continuity of care—an aspect particularly critical for those in memory care settings where familiarity can significantly impact residents’ well-being.

Compounding these staffing difficulties were allegations of inadequate personal attention given to certain residents. Several reviewers mentioned instances where care fell short; descriptions included aggressive behavior from some staff members and neglectful attitudes toward resident needs. One family expressed regret over choosing this facility after witnessing what they perceived as insufficient training among some caregivers as well as disheartening incidents involving unempathetic treatment towards a loved one struggling with memory loss.

Further scrutiny of meal quality was voiced by several individuals who experienced dissatisfaction with food offerings deemed either inedible or poorly prepared—something that contrasts starkly with those who found dining experiences enjoyable. For families considering placement options for older adults or those needing memory support services, such mixed reviews provide essential insights into what one might expect when contemplating these facilities.

Despite these challenges raised by some reviewers, it is clear that many families continue to endorse The Haven and The Laurels wholeheartedly based on positive direct interactions with dedicated staff members who strive to create enriching environments for residents during visits. Time spent in communal activities such as bingo seems particularly appreciated—serving both as entertainment and an avenue for socialization amongst peers facing similar life stages.

In conclusion, while the overall sentiment towards The Haven and The Laurels is largely favorable—with unique strengths evident in staff dedication, engaging programming, good food quality—the concerns surrounding management consistency, staffing levels, individual resident treatment variability highlight areas needing significant improvement. As prospective families weigh options while searching for care solutions tailored specifically toward elder needs within vibrant communities that encourage both independence yet attentive assistance when needed most—they must consider both glowing endorsements alongside cautionary tales articulated throughout various perspectives shared here.

This area of Pineville, North Carolina, offers a range of amenities that may be appealing for senior living. With multiple pharmacies nearby, accessing medication and healthcare services is convenient. The presence of various places of worship provides opportunities for spiritual fulfillment and community engagement. Additionally, the diverse selection of cafes and restaurants cater to various culinary preferences. Access to physicians and hospitals within a short distance ensures prompt medical attention when needed. The proximity to theaters and parks offers recreational activities for leisure time. Overall, this neighborhood provides a balanced mix of essential services and leisure options that can contribute to a comfortable and fulfilling senior living experience.

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.6 miles)
• Walgreens (2.7 miles)
• Walgreens (4.3 miles)
• Epic Pharmacies (4.8 miles)

Places of Worship

• Morningstar Fellowship Church (1.5 miles)
• Elevation Church - Ballantyne (3 miles)
• Calvary Church (4.4 miles)
• Sharon Baptist Church (4.8 miles)
• Grace Community United Methodist Church (4.9 miles)
• Providence Presbyterian Church (6.5 miles)

Cafes

• Chatty Cathy s Coffeehouse (1.5 miles)
• Starbucks (1.9 miles)
• Starbucks (2.1 miles)
• The Flipside Cafe (2.8 miles)
• Starbucks (3.3 miles)
• Gateway Canteen (3.6 miles)
• Starbucks (4.9 miles)

Restaurants

• Taco Bell (1.5 miles)
• Middle James Brewing C (1.7 miles)
• McDonald's (2 miles)
• Park Place Restaurant (2.2 miles)
• Bad Daddy's (2.4 miles)
• Viva Chicken (2.5 miles)
• Cabo Fish Taco (2.8 miles)

Physicians

• Ballantyne Pediatric Associates (1.9 miles)
• Carolinas Healthcare System Pulmonary Care-Pineville (2.1 miles)
• Pineville Pediatrics (2.2 miles)
• Carmel Family Physicians (2.3 miles)
• Dr Richard A. Dougherty (2.3 miles)
• Carolina Sinus Centers - Charlotte (3.3 miles)
• Ballantyne Family Medicine (3.4 miles)

Hospitals

• Carolinas Medical Center-Pineville (2.1 miles)

Theaters

• AMC Carolina Pavilion 22 (3.1 miles)
• Regal Stonecrest at Piper Glen 4DX, IMAX & RPX (3.9 miles)
• Redstone 14 (5 miles)

Parks

• Blakney Park (4.5 miles)
• South Point Business Park (5.2 miles)
• Bridgemill Park (5.8 miles)