Carteret House
Save3020 Market Street, Newport, NC 28570
For more information about senior living options: (844) 490-3973
Carteret House offers competitive pricing for its residents, particularly when compared to broader averages in Carteret County and across North Carolina. For a semi-private room, the cost at Carteret House is $2,520 per month, significantly lower than both the county's average of $4,985 and the state average of $3,584. Similarly, the studio rooms at Carteret House are priced at $3,750, which is also more affordable than the county's average of $5,233 and North Carolina's average of $4,020. This positioning not only highlights Carteret House as an economically viable option but also underscores its commitment to providing quality care without compromising residents' financial stability.
| Floor plans | Carteret House | Carteret County | North Carolina |
|---|---|---|---|
| Semi-Private | $2,520 | $4,985 | $3,584 |
| Studio | $3,750 | $5,233 | $4,020 |
Carteret House provokes a surprisingly wide range of impressions from families, residents, and visitors. For every glowing account of warmth and attentiveness, there is a cautionary note about gaps in safety, communication, and administration. Taken together, the reviews sketch a facility that can feel like a haven when leadership and daily practice align, but can also fall short when systems falter or when conflicts rise between staff, families, and the care team.
On the positive side, many reviewers speak to a culture of friendliness and genuine care. The administrator is described as very friendly and attentive to residents, with staff operating in a collaborative way alongside Carteret House to maintain high standards. Visitors repeatedly describe experiences of kindness from staff and a welcoming atmosphere. One visitor noted that a Christmas outreach, with bags passed out by the staff and residents, was a heartwarming example of the facility's sense of community. Another visitor walked through and found a warm, welcoming environment with staff and residents appearing happy and engaged, praising the clean, well-kept surroundings. Several families describe the place as peaceful, with spacious rooms and a menu they found to be wonderful, and they emphasize the sense that the residents are well cared for and respected. The director's demeanor is also highlighted in a favorable light - described as nice and informative - and the facility's activities and two-bedroom suites with shared spaces are cited as positive features.
In particular, a number of reviews credit Melissa Arnold with turning things around for the better. One long-time observer notes that, since January 2021, under Melissa's leadership, the facility has become cleaner, more fully staffed, and more respectful of residents and their needs. This reviewer even expresses a strong willingness to recommend Carteret House "so long as Melissa is the ED," suggesting that strong leadership can make a meaningful difference. Other families recount a story of initial concern during a difficult period, followed by noticeable improvements after management changes, describing the environment as now clean, well staffed, and orderly, with residents being treated with dignity and care.
However, the praise is tempered by a substantial chorus of concerns centered on management, communication, and safety gaps. Several reviews accuse the administration of poor leadership, especially around medications and the flow of information. One reviewer bluntly argues that management is the root of "all problems," pointing to medicines not being administered, orders not being followed, and a lack of timely communication to families about changes in status or care. The tone suggests a pattern: high turnover in staff and inconsistent practices are seen as symptoms of deeper managerial shortcomings, leading some families to urge others to reconsider placing loved ones there.
Specific medication issues appear repeatedly. Some families describe situations where medications or doctor orders were mishandled or not followed, leaving residents anxious or uncomfortable. There are allegations that the person responsible for entering medications was uninformed or unreliable, and that residents' blood pressure readings could not be taken manually under certain circumstances. Multiple reviewers demand state-level investigations or audits, reflecting a belief that problems may be systemic rather than isolated incidents. Phrases about "not following doctors' orders," "medications running out," and "blood pressures not being taken" recur, painting a troubling picture of how medical care is coordinated in some cases.
Communication problems extend beyond medication management. Several accounts describe a lack of notification to families about status changes, care plans, or fall events.POA-related frustrations surface as well, with at least one family reporting resistance or delays when trying to receive information or advocate for a loved one. One reviewer recounts a prolonged struggle with being named as a point of contact, and another notes frustration with information sharing around fall events and test results. The sense across these stories is that even when caregivers are present and well-meaning, inconsistent or opaque communication can erode trust and complicate what should be straightforward caregiving.
Safety concerns are another prominent thread. A particularly alarming account describes medication theft by trusted med techs, along with routine room searches and pilfering. Other reviewers recount fires, alarms being disabled, and a sense that safety systems were compromised in ways that could put residents at risk. These accounts depict a facility where, at times, critical safeguards did not function as they should, prompting fear and urging families to seek third-party assurances or investigations.
Amid the turmoil, there are memorable testimonies of compassionate care in moments of crisis. One reviewer recounts the hospice period for a loved one, noting that the team went "above and beyond," and treated both patient and family with empathy and respect. Another family reflects on a period of distress, but ultimately found relief in a director who was attentive and informative, and in a facility that could be clean, well-maintained, and staffed when the right leadership was in place. These stories remind readers that Carteret House can deliver exceptional, person-centered care when systems are solid, staff are aligned, and leadership remains consistently proactive.
In the end, Carteret House emerges as a place of contrasts. When governance is strong, communications are transparent, and medications and safety protocols are well-managed, the facility earns praise for its warmth, cleanliness, and the high quality of life it provides residents. When oversight falters, however, the same setting can become a source of anxiety for families - mediations of daily needs can slip, information can be incomplete, and safety concerns can overshadow the everyday acts of care that residents rely on. The overarching message from these voices is clear: Carteret House has the potential to be exemplary, but stakeholders - administrators, staff, residents, and families - must maintain vigilant, consistent practices and open, honest communication to realize that potential every day.
Carteret House in Newport, NC is an assisted living community that specializes in providing memory care services. Our dedicated staff and 24-hour call system ensure that residents receive round-the-clock supervision and assistance with activities of daily living. We offer a range of amenities to enhance the quality of life for our residents.
Our community features beautifully designed indoor and outdoor common areas where residents can socialize and participate in various activities. We provide fully furnished private units with air-conditioning, cable or satellite TV, and Wi-Fi/high-speed internet access. Our on-site beautician and beauty salon allow residents to conveniently maintain their personal grooming needs.
At Carteret House, we prioritize the physical well-being of our residents. Our fitness room and wellness center are equipped to promote regular exercise and mental wellness programs. We also offer wheelchair accessible showers and assistance with ambulatory care for those with mobility challenges.
Dining at Carteret House is a delightful experience as we provide restaurant-style meals prepared by skilled chefs. Special dietary restrictions are accommodated to ensure that all residents receive proper nutrition. Guest meals can be arranged for family visits.
Engaging activities are an integral part of life at Carteret House. Residents can participate in art classes, arts and crafts, brain fitness exercises, games such as Wii bowling and trivia games, live musical performances, planned day trips, religious services, and resident-run activities such as BBQs or picnics, gardening clubs, birthday parties, karaoke nights, and educational speakers / lifelong learning programs.
Transportation is provided for off-site devotional services as well as medical appointments. Additionally, our community-operated transportation service offers convenience for shopping or other outings.
Carteret House strives to create a comfortable and enjoyable environment where seniors can maintain their independence while receiving the appropriate level of support they need. We welcome you to visit us at Carteret House to see firsthand how we provide exceptional memory care services in a nurturing environment.
Carteret House offers competitive pricing for its residents, particularly when compared to broader averages in Carteret County and across North Carolina. For a semi-private room, the cost at Carteret House is $2,520 per month, significantly lower than both the county's average of $4,985 and the state average of $3,584. Similarly, the studio rooms at Carteret House are priced at $3,750, which is also more affordable than the county's average of $5,233 and North Carolina's average of $4,020. This positioning not only highlights Carteret House as an economically viable option but also underscores its commitment to providing quality care without compromising residents' financial stability.
Carteret House offers Studio apartments.
Carteret House is located at 3020 Market Street, Newport, NC 28570 in Carteret County, North Carolina
Carteret House's 24-hour supervision ensures that residents receive constant support and safety, which is crucial for individuals with dementia or Alzheimer's who may experience confusion or disorientation. The assistance offered with activities of daily living, such as bathing, dressing, and transfers, promotes dignity and independence while addressing the challenges these residents face in performing everyday tasks. Brain fitness activities are designed to stimulate cognitive function and enhance memory skills, fostering mental engagement. Furthermore, the provision of incontinence care helps maintain comfort and hygiene, while meal preparation and service ensure that nutritional needs are met, accommodating dietary restrictions. Medication management is critical for adhering to prescribed treatments, minimizing risks associated with missed doses or incorrect usage. Lastly, a dedicated mental wellness program supports emotional health through social interactions and therapeutic activities tailored to nurture positive mental states. Together, these features create a holistic approach to care that enhances the quality of life for residents dealing with memory impairment.
Carteret House on seniors.fyi includes 15 photos including images showing bedroom, interior, windows, trees, outdoor, bathroom, building, landscaping, and more.
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