932 Cobble Ridge Drive, Nashville, NC 27856
For more information about senior living options: (844) 490-3973
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The staff at the rehab community take patients to heart and are dedicated to helping them thrive, with a supportive and encouraging atmosphere. Autumn Care of Nash is described as an excellent facility with professional staff, leaving reviewers impressed. The staff at the facility are caring and attentive to residents' needs. Autumn Care of Nash staff are wonderful and truly care about their jobs, showing exceptional care. The PT and OT staff work diligently to improve residents' mobility, and the nursing staff keeps families updated, with residents treated like family. The facility provides excellent care in a homelike environment and comes highly recommended. The facility is clean and well-maintained, with a well-trained staff and activities to keep residents engaged. Staff are courteous and professional, contributing to a welcoming atmosphere.
The reviewer describes the service as horrible and notes ongoing phone issues, with staff described as unorganized, unprofessional, and lazy. The management is labeled absolutely horrible, with the admission director Donna described as dishonest and unresponsive. A CNA on the first shift is said to have a bad attitude and to not care, making the grandmother uncomfortable. The facility is criticized for not providing 24/7 care and for a death that occurred shortly after admission. Staff on the second shift are described as rude and unprofessional, often talking on phones instead of attending to patients. There are accusations of neglect, including patients left in urine-soaked beds and laundry not being done. The place is called a joke, with unprofessional staff who do not seem to care about residents. A warning is issued to avoid the facility, alleging substandard care and potential harm to loved ones. Understaffing and profit-driven practices are cited as causes of poor care.Autumn Care of Nash emerges in these remarks as a facility that can be a beacon of hope for some families while sparking deep frustration for others. On one end, several reviewers describe a welcoming, supportive environment where staff genuinely show care and dedication. A first-hand tour experienced alongside a staff member named Donna painted a picture of people who take their patients to heart, with an atmosphere that feels encouraging and nurturing. This early impression is echoed by many who followed: patients and families frequently note that the staff are professional, attentive, and focused on helping residents thrive. In particular, the rehab services - physical therapy and occupational therapy - are repeatedly praised for their diligence and for driving meaningful improvements in mobility and daily functioning. Families recount that staff members treat residents "like family," and many express gratitude for the care they receive during difficult recoveries.
Across multiple reviews, the facility is described as clean, well-maintained, and offering a homelike feel that makes residents - and their families - feel at ease. Several accounts highlight the sensory and logistical comforts of Autumn Care of Nash: a well-trained, courteous staff who respond to call bells promptly, engaging activities for residents, and a climate that supports both independence and safety. A number of families share especially heartwarming notes about individual caregivers who went above and beyond. One reviewer recalled a mother's stay with gratitude, describing how the staff's compassion and experience helped her mom feel seen and cared for. In another case, a family member thanked the entire team for an excellent welcome and for maintaining a focus on residents' well-being after a transfer from the hospital. The consistency of care during rehab periods - where therapy sessions helped restore mobility and confidence - also stands out as a shining point for many families.
Yet the chorus of praise is tempered by strong, contrasting voices that call out serious areas for improvement. A recurring thread points to management and communication problems, with specific criticism directed at the admissions process and a particular administrator. Several reviewers say that information is difficult to obtain, calls go unreturned, and coordination with the facility's leadership feels lacking. One reviewer explicitly names the admissions director - Donna - as dishonest and unresponsive, a sentiment echoed by others who describe a pattern of poor communication and insufficient follow-through when seeking updates about a loved one. This frustration with administration creates a sense of instability for families navigating complex medical decisions during transitions into and out of the facility.
Beyond administrative concerns, several reviews address practical day-to-day issues that affect the experience of residents and families. A common complaint is broken or unreliable communication channels - phones that are inconsistent or hard to reach, making it challenging for families to stay connected with loved ones. One reviewer described repeatedly calling without ever getting through after attempting fifteen times, underscoring a need for more reliable systems to facilitate family involvement. There are also pointed critiques about shifts in staffing, particularly on the second shift, where visitors observed aides appearing distracted, engaged with personal phones, or not providing timely shift reports. These accounts speak to a broader worry about consistency and accountability across different times of the day.
Safety and care quality emerge as the most emotionally charged topics in some reviews. One account recounts a traumatic sequence wherein a relative experienced repeated falls and, tragically, died shortly after admission, with the reviewer alleging that 24/7 oversight was not provided. The intensity of this claim fuels broader calls for vigilance and patient safety, including concerns about whether the facility maintains adequate staffing and observation to prevent harm. Additional accusations - such as residents being left in urine-soaked beds, insufficient linen supply, or general neglect - are presented with strong language and urgency, prompting readers to consider the seriousness of these allegations and the importance of independent oversight. Given the gravity of such claims, they underscore the need for prospective residents and families to conduct their own thorough assessments and to advocate vigorously for their loved ones' needs.
Ultimately, reviewers converge on a nuanced portrait: Autumn Care of Nash can deliver high-quality rehab services, compassionate and capable staff, and a warm, home-like environment that many residents and families deeply appreciate. At the same time, the facility is a place where administrative friction, inconsistent communication, and perceived gaps in daily oversight can cast a long shadow over an otherwise positive experience. Positive testimonials frequently emphasize the value of advocacy and active engagement - families who participate in care planning and stay closely involved tend to report better outcomes and a more favorable overall impression. The most balanced takeaway is that Autumn Care of Nash holds significant strengths in clinical care, especially in rehab and supportive nursing, while also confronting real challenges in administration, staffing consistency, and transparent communication. Prospective families are encouraged to visit, speak with staff across shifts, and observe how well the facility answers questions and responds to concerns, as these impressions often define the true pace and quality of daily life within the community.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Mercy's Supportive Living, a compassionate and welcoming assisted living community located in the heart of Nashville, NC. Our facility offers a warm, home-like environment where residents can feel safe and supported while enjoying a vibrant lifestyle.
At Mercy's Supportive Living, we provide various types of care tailored to meet the unique needs of each resident. Our board and care home is designed to ensure comfort and security, featuring fully furnished accommodations that promote a sense of belonging. Residents can enjoy communal dining in our inviting dining room or take advantage of outdoor spaces that foster relaxation and connection with nature.
We pride ourselves on offering comprehensive services that cater to the activities of daily living (ADLs). Our dedicated staff provides assistance with bathing, dressing, and transfers while also coordinating with healthcare providers to ensure each resident receives optimal medical support. We understand the importance of dietary needs; therefore, our meal preparation services include managing special dietary restrictions and diabetes-friendly meals to keep our residents healthy and satisfied.
To enhance the quality of life for all residents, we offer scheduled daily activities designed to engage both mind and body. From social gatherings to fitness programs, there’s something for everyone at Mercy’s Supportive Living.
Additional amenities include housekeeping services for convenience, move-in coordination support for a seamless transition into our community, Wi-Fi/high-speed internet access for connectivity with loved ones, and transportation arrangements for medical appointments ensuring residents never miss an essential visit.
At Mercy's Supportive Living in Nashville, NC, we are committed to fostering independence while providing the support residents need to thrive. Come join us—where care meets compassion!
Mercy's Supportive Living is located at 932 Cobble Ridge Drive, Nashville, NC 27856 in Nash County, North Carolina
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