212 Plemmons Drive, Linwood, NC 27299
For more information about senior living options: (844) 490-3973
The reviewer states the place is called HellTop and does not recommend it to anyone. The staff are rude to residents. The facility is nasty and dirty, including dirty bathrooms. The place should be shut down. Things are still the same and have not improved. The reviewer reports that a 62-year-old mother-in-law was beaten by a 27-year-old with her own cane, with staff absent. The reviewer warns others to keep loved ones far away from HellTop.A family member has written a deeply distressing account of their mother-in-law's stay at a facility that they say is so troubling it's better described as a nightmare than a place of care. The writer makes a blunt, unflinching claim that the establishment earns a nickname among residents: "HellTop." This isn't a casual criticism but a pointed condemnation born from weeks of fear, frustration, and a sense of helplessness as they witnessed what they describe as neglect, rudeness, and a deteriorating environment that feels more like a danger zone than a place of healing. The author stresses that their goal isn't to be dramatic but to warn others and to push for action, because they believe the situation is not only unacceptable but unsafe.
The reviewer emphasizes that the staff's behavior toward residents is a core problem. They describe the staff as consistently rude, uncaring, and unresponsive to the needs of the people who rely on them for daily support and safety. This isn't presented as an isolated incident but as a pattern that recurs daily, coloring the entire experience of living there. The sense conveyed is that residents are treated with a lack of respect and empathy, and that basic courtesy and attentiveness - things one would expect in any care setting - are conspicuously missing. The writer's depiction is not only of dissatisfaction but of a rift between staff and residents that erodes trust and increases the risk of harm.
Sanitation and the physical condition of the facility are described in equally stark terms. The author calls the place "nasty and dirty," with particular emphasis on the bathrooms. The phrase suggests persistent cleanliness problems, a hostile atmosphere, and a neglect of the very basics of hygiene and upkeep that should be nonnegotiable in any care environment. The tone conveys a sense that the environment itself is a source of distress and potential health concerns for residents, amplifying the stress and fear described by family members rather than compensating for it with comfort or dignity.
A central thread in the narrative is the belief that the facility should be shut down. The reviewer uses strong language to argue that the ongoing conditions - despite time passing - indicate a failure to improve. They state plainly that the place "needs to be shut down," and they claim that as of the present moment, little has changed. This is not a subtle critique but a call to drastic action, under the impression that the status quo endangers residents and fails to meet basic standards of care. The insistence on closure reflects a broader alarm, not merely about inconvenience or dissatisfaction but about safety, wellbeing, and accountability.
The reviewer also conveys the emotional toll on their mother-in-law, who is described as a 62-year-old woman whose distress is paired with repeated incidents of crying and reporting how horrible the situation is. The personal impact is a central feature of the narrative, underscoring the human cost of systemic issues within the facility. The reviewer's concern goes beyond abstract complaints; it centers on a loved one whose daily life is marked by fear, sorrow, and a sense of abandonment, driving a sense of urgency to move her to a safer and more supportive environment as quickly as possible.
Complicating the portrait is a claim about the management of residents with mental health needs. The reviewer asserts that there is a separation between what they describe as "the mental patients" and "the normal people," a separation they imply contributes to unsafe or harmful interactions. The most alarming claim is that a 27-year-old resident allegedly used her own cane to beat the 62-year-old mother-in-law, and that staff were nowhere to be found when this violence occurred or after. This specific incident, if accurate, would point to gaps in supervision, incident response, and protection for vulnerable residents. The writer asks pointed questions about staff presence and oversight, signaling a breakdown in the safeguarding responsibilities expected in a facility housing individuals with varying levels of need and risk.
In closing, the reviewer announces concrete actions on the horizon: they intend to report the situation to regulatory bodies such as the Better Business Bureau and inspectors, signaling a determination to seek accountability and oversight. The stated objective is to remove their mother-in-law from the current placement and relocate her to a "better place" as soon as possible. The overall message is one of alarm and resolve: the author believes urgent change is necessary, that urgent harm must be addressed, and that remaining in this environment is unacceptable for anyone they care about. The commitment to advocacy and to pursuing external review reflects a belief that reform or intervention is required to protect residents and prevent further suffering.
65 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hilltop Living Center in Linwood, NC is a vibrant assisted living community that offers a range of amenities and care services to ensure a comfortable and fulfilling living experience for its residents. The community boasts various amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room, allowing residents to indulge in their hobbies and interests. There is also a fully furnished dining room where delicious restaurant-style meals are served. For those who prefer more privacy, there are kitchenettes available in the apartments.
The community operates transportation services, both within the community and for non-medical purposes, making it convenient for residents to access nearby locations and events. Residents can also benefit from move-in coordination assistance, ensuring a smooth transition into their new home.
In terms of care services, Hilltop Living Center provides 24-hour call systems and supervision to ensure the safety and well-being of all residents. Trained staff members offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their required medications on time.
The community places an emphasis on mental wellness by offering a mental wellness program along with various fitness programs to promote physical well-being. Planned day trips and resident-run activities encourage social interaction and engagement among residents. Scheduled daily activities cater to individual interests and preferences.
Additionally, Hilltop Living Center offers concierge services to attend to any additional needs or requests that residents may have. Fitness facilities such as a fitness room and wellness center allow residents to stay active and maintain their overall health.
Located in Linwood, NC, Hilltop Living Center benefits from being close to two restaurants nearby for residents who enjoy dining out occasionally. All in all, Hilltop Living Center provides an inclusive living environment where seniors can enjoy independence while receiving the necessary care and support they need.
Hilltop Living Center is located at 212 Plemmons Drive, Linwood, NC 27299 in Davidson County, North Carolina
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